Chatter background blur
Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1
(942)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
Ask Questions about Chatter
What Chatter is best for?
How does Chatter compare to ChatBot?
What are the pros and cons of Chatter?
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 04, 2024
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Nov 07, 2019
 Source
Overall Rating:
5.0
AP
Antonia P.
Administrative Assistant
Share
"I am in love with this program!"
What do you like best about Chatter?

I like EVERYTHING. It simplifies my job, makes everything all in one place and so simple and easy to understand. I don't think that since using this I had to explain much at all to students.

What do you dislike about Chatter?

Nothing, as I stated we absolutely love Chatter.

What problems is Chatter solving and how is that benefiting you?

Scatterbrained students, scatterbrained admin. We all are now on the same page.

Small Business (50 or fewer emp.)
Nov 04, 2019
 Source
Overall Rating:
5.0
Chi Wai T. avatar
Chi Wai T.
It Consultant It Project Implementations It Professional Services Microsoft Csp
Share
"Comes Built-in with Salesforce"
What do you like best about Chatter?

This has helped us reduce the use of emails, and test messages and keep personal messaging of work-related issues in-house and away from personal devices

What do you dislike about Chatter?

There really isn't anything to dislike about chatter. It works

What problems is Chatter solving and how is that benefiting you?

This has helped us reduce the use of emails, and test messages and keep personal messaging of work-related issues in-house and away from personal devices

Mid Market (51-1000 emp.)
Nov 01, 2019
 Source
Overall Rating:
5.0
SW
Sam W.
Business Development Manager
Share
"Salesforce Chatter"
What do you like best about Chatter?

It is a simple way to communicate things that needs to be fixed within salesforce. for example, i use it to let our operations know to apporve an opportunity to move it to closed won.

What do you dislike about Chatter?

It can get lost in the shuffle sometimes and can be missed by the person you are trying to chatter. Does not happen often, but not always fun to double chatter

What problems is Chatter solving and how is that benefiting you?

communicating about opportunities within salesforce. making sure people are aware of certain aspects

Mid Market (51-1000 emp.)
Oct 31, 2019
 Source
Overall Rating:
5.0
PS
Prem Kumar S.
Software Developer
Share
"Amazing and cost effective social network for an organisation"
What do you like best about Chatter?

It is a real time social network for the company and provides an effective and efficient way of connecting employees together. The best thing is that the looks is very much familiar with famous social networking sites and customers and employees can connect and collaborate and to keep a track on productivity altogether.

What do you dislike about Chatter?

There are still many things which can be evolved. It is lacking some features in comparison of other social networks in the market.

What problems is Chatter solving and how is that benefiting you?

I used Chatter for connecting with other employees and customers. I have used its trail version. It has also free version only for collaborating features.

Small Business (50 or fewer emp.)
Oct 30, 2019
 Source
Overall Rating:
5.0
korin c. avatar
Korin C.
Account Manager
Share
"Review "
What do you like best about Chatter?

Chatter works well and allows me to network with my colleagues

What do you dislike about Chatter?

I do not dislike anything about this product

What problems is Chatter solving and how is that benefiting you?

Chatter allows me to easily communicate and see multiple posts from others

Enterprise (> 1000 emp.)
Oct 29, 2019
 Source
Overall Rating:
5.0
CD
Courtney D.
Owner
Share
"Good way to communicate with other agents"
What do you like best about Chatter?

Easily and effectively communicate with other agents.

What do you dislike about Chatter?

There is nothing that i dislike about chatter

What problems is Chatter solving and how is that benefiting you?

Platform that you can use to easily and effectively communicate with other agents

Small Business (50 or fewer emp.)
Oct 29, 2019
 Source
Overall Rating:
5.0
Glenn W. avatar
Glenn W.
Vice President
Share
"Its all about ease of use"
What do you like best about Chatter?

Chatter makes it easy for inter office conversations via instant messaging so I can keep the entire tam on task while on a call

What do you dislike about Chatter?

It has a feel like the old yahoo messaging. I think it could use an updated user interface.

What problems is Chatter solving and how is that benefiting you?

Its mostly about ease of conversation. Keeping the entire team appraised while on the phone with the client helps address issues as they come up

Small Business (50 or fewer emp.)
Oct 28, 2019
 Source
Overall Rating:
5.0
David J. avatar
David J.
Ingeniero Civil
Share
"Improve your sales processes on a platform that is customized for your company with Chatter. "
What do you like best about Chatter?

Salesforce Chatter is a very efficient technological tool in the communication of the company, since it allows us to be in direct contact with employees, creating a profile for each of them, where you can define the activity that you perform in the company and its assignment of tasks, creating an intranet or company directory, for a platform between employees and customers keeping the progress of projects informed, employees can contact both people and documents to improve sales opportunities, and contribute to service or maintenance cases, marketing campaigns for projects, products, materials and tasks or motifications. It can also be linked to Facebook and LinkedIn, Chatter allows reports on progress of works and follow up on budgets and closing contracts.

What do you dislike about Chatter?

Salesforce Chatter is a communication tool that provides security and confidence to the company, for its versatility to handle sales and develop marketing campaigns, only that it is free for a month and then, you must acquire a license or subscribe to a plan by paying a price according to your need, you must also have a server and be connected to the internet to use the application, you can use the application from any computer that has the application and you have the affiliation, it is a very useful tool for the company and you can use at any time to make modifications to important tasks or notifications.

What problems is Chatter solving and how is that benefiting you?

Saresforce Chatter in a tool that has allowed the company to improve its sales processes on a platform that is customized for the project business. We have benefited from managing growth opportunities in the construction sector with the progress of important projects and of great relevance and prestige for the company, allowing us to understand and carry out actions on each contract of the company, also turning the project into ongoing opportunities For the growth of the personal brand of the company by closing more contracts in the planned lapses, Chatter is a tool that has allowed us to sell more intelligently and quickly important products, optimally preparing personnel to sell and understand their commercial activity with each project of the company, realizing a full and great potential of performance of concectivity and positioning to the maximum every day in the sales, to the sell the way you want by customizing the image with salesforce Chatter on the platform.

Enterprise (> 1000 emp.)
Oct 25, 2019
 Source
Overall Rating:
5.0
Ian E. avatar
Ian E.
Business Development Representative
Share
"Great tool within Salesforce CRM to enable better communication between teams on main accounts"
What do you like best about Chatter?

Chatter is a great tool, that is enabling different teams within an organization to easily chat and keep an accurate log of all the communication between teams and past teams on key accounts.

What do you dislike about Chatter?

Some of the communication isn't as urgent as it may seem, and it will log that information permanently. You want to make sure that your team knows to only include urgent/very important information, and the rest can be instant messaged, emailed, or texted.

What problems is Chatter solving and how is that benefiting you?

Fast communication on key accounts, so that you are able to solve problems quicker and ensure great customer satisfaction, when time is a crucial factor.

Enterprise (> 1000 emp.)
Oct 25, 2019
 Source
Overall Rating:
5.0
Rahul R. avatar
Rahul R.
Sales Manager
Share
"Short and easy communication "
What do you like best about Chatter?

SF chatter is a simplest way of communication to a group or whole organisation, for me it’s very helpful as it gives me global updates on what’s happening around in the market and new development in my organisation

What do you dislike about Chatter?

Some update are missing though it can be found when we login to SF account , still email updates are limited

What problems is Chatter solving and how is that benefiting you?

Easy communication

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
PZ
Paul Z.
Client Relationship Manager
Share
"make multi point project management a breeze"
What do you like best about Chatter?

I enjoy that Chatter allows the user, at a glance, to see EXACTLY what activity has happened, when it occurred, and who touched it last.

What do you dislike about Chatter?

it can be a bit unwieldy when you get into the bigger projects. there is a "collapse" function that aids in that somewhat, but you lose that point-by-point visibility

What problems is Chatter solving and how is that benefiting you?

Chatter makes it easy to check in with teams on the status of multiple projects at once. I manage a bunch of titles at once, and having that 'at-a-glance' control is a huge timesave

Enterprise (> 1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
VR
Venkata Nagaraja Rao R.
Application Architect
Share
"Chatter is excellent tool for communication & files sharing, tagging"
What do you like best about Chatter?

Files sharing & Communication, getting updates on subscribed fields of salesforce objects.

What do you dislike about Chatter?

not for video sharing only files sharing and team chatting

What problems is Chatter solving and how is that benefiting you?

Files sharing between team members at huge size once.

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
Noah G. avatar
Noah G.
Digital Innovation
Share
"Convenient space for collaboration"
What do you like best about Chatter?

I like the "news feed" aspect to Chatter. When looking at specific contacts or opportunities it is helpful to have any/all notes stored in one common area. If I need to go back and look at a meeting I had with a prospect, all of my and my teams call notes are posted in Chatter.

What do you dislike about Chatter?

One feature I would like to see is a notification system for Chatter threads. For example, if I have posted in the Chatter on an opportunity, and someone else posts Chatter to the same opp a week later, I would like a notification.

What problems is Chatter solving and how is that benefiting you?

No problems with Chatter; it has been very convenient for my team and I to use. One note: we mainly use Salesforce Classic so I'm unsure of how Chatter performs within Lightning.

Enterprise (> 1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
JS
Justin S.
Sales Consoltant
Share
"Chatter Review"
What do you like best about Chatter?

it helps me stay on top of my sales and questions ppl might have in salesforce for my business

What do you dislike about Chatter?

there is not much i do not like about the system, it works as designed

What problems is Chatter solving and how is that benefiting you?

people writing in for answers on clients or when my clients orders are processed

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
Harish M. avatar
Harish M.
Sfdc Consultant
Share
"Chatter is an enterprise collaboration platform from Salesforce, a cloud-based customer relationship"
What do you like best about Chatter?

Chatter is an enterprise collaboration platform from Salesforce, a cloud-based customer relationship management (CRM) vendor. Chatter can be used as a company intranet or employee directory. ... Like Facebook and LinkedIn, Chatter allows users to manage their feeds and control how notifications are received.

What do you dislike about Chatter?

we would be able to leverage that there is no dislikes in chatter.Very costly Hidden costs No concurrent licensing No industry specific evolved editions Only Cloud model, no on premise option For additional functionalities Appexchange is very costly ecosystem Most innovations are not relevant to traditional businesses Technically a lot of limitations on customizations

What problems is Chatter solving and how is that benefiting you?

nothing