LiveChat Reviews & Product Details

LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from. On the top of everything, it does analysis for you basis demography and pages visited.

There is nothing that I don't like about LiveChat.

The best thing is that it provides ticket support for your chats. A ticket will be generated and you can track it anytime.

The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat)

It was hard to setup at first, some things are not intuitive. (Like groups for different languages)

This livechat allows us to help people with psychological problems online, doing free consulting and offering help for people in real time.

Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer.

The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update.

Communication gap as this one of the best app to handle thousands of customer all at once. The livechat app has helped to handle all the customer during our work from home period through chat.

Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. Additionally, our integration with Whatsapp Business allows our customer service agents to initiate conversations and interact with users, customers, and sales prospects on their respective Whatsapp accounts, all within the Livechat interface, making it a seamless and convenient communication channel for effective customer engagement. Overall, Livechat's integration capabilities with third-party software tools have greatly enhanced our customer communication and marketing efforts. So, I can confidently say that this is the area where Livechat has most impressed me.

Among the various software tools I've used, Whatsapp is one of the few that has left a lasting impression on me. In fact, Livechat goes above and beyond in providing my team with everything we need for chat-based customer service engagement and more. It has truly exceeded our expectations and impressed us in every aspect

Livechat empowers us to seamlessly interact with our customers across various communication channels. The ability to engage with customers across multiple messaging and social media platforms directly from the Livechat application interface has significantly accelerated the resolution of any issues they encounter while using our services. This streamlined approach has greatly improved the speed and efficiency of our customer support process.

Automation and asynchronous communication. easy to use for small business owners

Learning curve is kind of tricky, but at least the support is good, and they help you.

I no longer have to pay someone to answer the chats. I can work and the chat answers for me. I can turn it off and have customers leave an email address too.

I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions.

As far as I am concerned, Livechat happens to be one of those few software solutions , with which my team is currently unable to exhausts its use-case scenarios. I have no complaint about this software , based on my experience.

A major benefit of Livechat is its integration with our Customer relationship management system (CRM) . Specifically, at my company, we have utilized this integration to create personalized chat triggers and interactions with our sales prospects by leveraging the data we have saved about them on our CRM. This level of integration has been a game-changer for our sales team and has greatly improved our ability to provide customized and effective support to our customers.

I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together , making it easier to track trends and identify common customer service problems.

Livechat is one of the few software products that I use that has consistently exceeded my expectations. Over the years, this helpdesk software has only improved, giving me no reason to be dissatisfied.

Livechat bridges the gap between us and our customers , enabling them to reach our support team on their favorite social media channel or platform. With the aforementioned , we are always a click away from our customers and sales prospects.

Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations , we have successfully introduced newer experiences into our overall Livechat use . For example , we have recently relied on Livechats integrations with Twilio and Calendly , to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechats interface.

Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me.

We simply have always used Livechat to communicate with our customers. Livechat has enabled us take real-time engagement with our customers , away from our website and mobile application , into their Twitter dm, Facebook messenger inbox , mobile phone SMS inbox etc

Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team , without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints.

Livechat is everything that I would want from an helpdesk solution and this is because it does more than the job of an helpdesk software solution for my team.

I will think the need for a seamless helpdesk experience for our customers , drove our switch to Livechat. Livechat has improved resolution time for customer queries.

The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate.

There are no drawbacks to this; it serves our purposes perfectly.

There are numerous integrations available: almost any CRM can be integrated, and it can also be integrated with Office 365, making it available across tools. This is one of their best features.

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy.

Nothing that I'm aware of yet. Everything seems to work great so far

It's quick and easy to use and I can reach out to my team members immediately and get a response

Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales.

Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform.

Real-time communication with our customers and prospects is a key marketing demand for my organisation and this is one of the major demands, which Livechat helps us address. With Livechat, we are finding it easier to communicate with sales prospects from almost anywhere : on our social media accounts , on our website and we are now even able to rely on Livechat integrations , to send text messaging based communication with sales prospects and customers.

Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them , across multiple channels like Facebook messenger , WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers , which in turn has meant more effective engagement.

Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me , there is no better helpdesk tool than Livechat , when it comes to effective conversational engagement with target leads and customers in real-time.

Livechat provides us with a variety of ways , through which we can engage in real-time conversations with customers and sales prospects , where they are most likely to provide us with a response.

Livechat is not just about answering to customer chat messages , rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging , high catchers , canned responses and messaging sneak-peek.

Livechat does things for us ,which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers , but we are engaging them from just about anywhere.

Livechat is making it easier and simpler to engage customers , across a variety of platforms. By integrating Livechat with Zoom, we are able to introduce video conferencing into conversations with customers.

Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts.

Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement.

Livechat solves all challenges around communication convenience with our customers. A major benefit we have derived off Live chat is how our customers, now have a variety of mediums through which they can communicate with our customer service department.

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, andd we are converting Chat communications into channels through Livechats integration with Slack.

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good.

My organization is providing prompt assistance to customers and potential customers of our services,across multiple sales channels. Livechat has enabled us to better engage with interested sales prospects and this has led to increased sales numbers for my organization.

LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :)

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired

Our organization saves so much time using Live Chat for our online shoppers. We have succeeded many times to help prevent cart abandonment and checkout issues with our site at the point of sale. It is nice to offer instant clarification about product interest without the customer having to call because so many choose to buy online now.

LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided.

There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom.

LiveChat allows me to engage with our website visitors regardless of their location through our website. It provides a plethora of features and also valued features like IP blocking to block those who troll on our website.

I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers.

Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left.

We are allowing our customers to have access to us instantly. We are able to solve quick questions and prevent any frustration that the customer may have with our services.

The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand.

The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule.

The customers we service are very happy to be able to jump right into a conversation with a live agent, however, some of our clients don't have enough volume to merit a dedicated agent for 40 hours a week, so by combining low-volume clients, and cross-training our agents we are able to serve these multiple clients from one dashboard/one login. It's great!