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GoSite
Business Simplified Online
4.1
(25)
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GoSite Reviews & Product Details

GoSite Overview
What is GoSite?

The powerful all-in-one platform that makes it easier for customers to find, book, and pay for your services online—instantly. No technical experience necessary.

Company GoSite
Year founded 2013
Company size 51-200 employees
Headquarters San Diego, California, United States
Social Media
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Crevio
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5.0
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$29.00/month
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What GoSite is best for?
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GoSite Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
GoSite Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
GoSite Media
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GoSite Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
GoSite Logo
25 GoSite Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Aug 14, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"GoSite is a game changer!"
What do you like best about GoSite?

Their solution saved our team countless hours every month and had a noticeable impact on our online traffic as well as customer experience feedback loops. The solution is truly backed up by heroic customer support as well. I recommend them as a great partner for anyone looking to optimize their multi-location brand online.

What do you dislike about GoSite?

One minor hiccup during implementation, but my account manager jumped in and resolved the issue in under a week. Turned my negative into a positive.

What problems is GoSite solving and how is that benefiting you?

GoSite saved my team manual work hours, improved customer experience, and boosted local Google visibility for some of our lesser-known products.

Small Business (50 or fewer emp.)
Apr 03, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"One place for all of my customer interactions"
What do you like best about GoSite?

Having all of my reviews, social media messages and appointments in one place

What do you dislike about GoSite?

The mobile app can be a bit slow and wonky at times

What problems is GoSite solving and how is that benefiting you?

Having only one place to view all customer-related parts of my business I work for so I don't overlook any interactions that can impact the company

Mid Market (51-1000 emp.)
Jul 22, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great tool for managing your local listing"
What do you like best about GoSite?

We use them for managing our business profiles and reviews only. As we already have a new website from another developer. While the GoSite platform makes it easy to update all 70+ platforms for your local business listing, it’s their team that makes the product great! From the demo phase all the way through, their staff is super responsive. We’ve had the product for over a year, and still have a monthly check-in. The platform allows you the ability to manage your reviews on Facebook, Google, and now Yelp (only) but they update your listing on all platforms with a push. You can add images, videos, social posts, and other updates (like hours), individually or in a “bulk” move. The software also allows you to have review campaigns that you can initiate through a website widget or link via email. I have access to the platform but find that on most occasions, their team handles location updates, along with other requests, for me. They’ve even customized reporting that I can share with my teams. They put the “Go” in Go Site, so that I don’t have to and it’s been a huge relief. Thank you for your service and product tools.

What do you dislike about GoSite?

I wish the custom review widget that you can put on your website was a little smaller or more customizable on the user end. It is very big and only shows the latest review for that branch (but it does include the total stars). We opted not to use it in case there ever was a negative comment, we didn't want that lingering on a page. We also wanted to manage the color and size. The team really did make a lot of edits to it, trying to accommodate what I needed at the time. I suggested it in enhancements and we will most likely use their "links" instead of the widget to initiate review campaigns later on. :)

What problems is GoSite solving and how is that benefiting you?

Keeping up with 16 local listings on 70+ platforms. One place to do it in. Having a single place, great support, and a good reporting metric has been helpful.

Mid Market (51-1000 emp.)
Jun 26, 2020
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"GoSite Review"
What do you like best about GoSite?

Ease of use of software - haven’t been using long and very easy to pick up

What do you dislike about GoSite?

The way reviews are shown - wish there was a way to see all reviews, not separated positive and negative

What problems is GoSite solving and how is that benefiting you?

Easy to respond to all customers - helps manaage our google my business and seo

Small Business (50 or fewer emp.)
Jul 07, 2020
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Terrible, Awful, No Good Company"
What do you like best about GoSite?

Great feature set for the cost. Company seems to be constantly adding to their suite.

What do you dislike about GoSite?

Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I didn't want employees being able to manage reviews, just send out text/email messages requesting them. This was unable to happen). Within a month of having the software, I had a list of issues that I sent to support (the order of review sites was never correct, it autocorrected spellings on things that were already correct into incorrect grammar without being able to revise, etc). Support was wildly unresponsive. I submitted multiple tickets (for these same problems) and only got resolutions 3 months AFTER my year-long subscription expired. I wasted a whole bunch of money on software that never worked. And then they sent harassing emails saying I owed them money. Absolutely ridiculous. Please note, when I was able to actually speak to someone they were very nice. I just think the company has expanded too quickly into too many features without first working out the bugs on what they already have. Their staff is likely just overwhelmed and overworked to the point where nobody is really sure what is going on. That is my best guess as to the causes of the above.

What problems is GoSite solving and how is that benefiting you?

A single portal to help improve the online reputation (reviews, directory listings) of a major client.

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