Freshchat Reviews & Product Details

The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.

There is nothing I dislike in freshchat however I feel freshchat needs to implement the option to delete the test sent to customer by error. It can be taken as feedback.

Freshchat helps us to communicate with multiple users at a time and thus saving time and increases the productivity.

Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products. WhatsApp Integration works as intended. Bot builder makes the repeated data collection easier.

Over scale the pricing can be hefty. Various features are limited to pricing tiers.

Real-Time User Support & Other Conversational Marketing via WhatsApp Api.

Easy to use, convenient because of the mobile apps! Absolutely recommended!

Everything is great! Noting disturbing here! :)

Everything is in one place. Very convenient, saves time and energy.

Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience.

Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey

Freshchat helps us to manage incoming queries, streamline responses, and analyze performance metrics to enhance our overall support strategy.

I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.

None so far. I have not experiencing difficulty so far when it comes to tagging appropriately on a particular concern. I can easily find it.

It helps me solve my customers complaint as I was able to communicate with them using Freshchat. I was able to reach them through their social media with the help of Freshchat. Also, I was able to look for appropriate tagging easily and it is convenient to use. User friendly I must say.

The design and simplicity of using it, very straight forward, no complicated steps.

Needs to refresh my chats, I find myself having to refresh because my chats don't update, but other than that its good.

It is helping us converse with customers and solve their issues and concerns that they may have with our company. Without customers, our company is nothing. Customer chat plays a big part in the life of our business.

Live and instant response, easy to use, whr I'm able to get answers

There is not such issues which I faced, it's good n easy to manage

Proactive customer service, with many topic like produ, pricing , delivery etc.

Provides best context driven messaging experience

I love almost everything about it I wished I would have know about it sooner

Very simple and easy to use

It's easy to use and is bug free. Customer support is great

Nothing honestly. It's been seemless so far

It helps us reach out to our prospects timely. Our old vendor had issues with bugs and ztuff

-Direcly integrated with CRM -Easy to use -Works with WhatsApp

A bit of bugs and glitches while using Chrome. Takes time to load

Customers find it handy and helpful to connect with an agent via WhatsApp

I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on.

A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need.

Customer queries are addressed through freshchat faster. As it is effective in communicating with multiple customers at the same time it helps save time.

Pulling data for each day and dashboard appearance

Dont have option to pull the data on Excel

It helps to check customer past conversation and history

I find very easy as the chats reopen after an incoming message .

It is getting difficult some time to review

Live chats are easy

Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.

As it is so efficient it takes huge number of cx's at one time.

Interacting with the customers become really easy and it provides an opportunity to stay connected to the consumers and help them proactively which enhances the customer experience.

It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.

Sometimes in times of good network it slightly takes more time to load

To connect with our customers on live chat and help them for the banking service

I like Freschat because of its efficient service, Easy to access to all tabs, Very convenient to use especially when it comes to chatting with a customer, I become more productive and my Quality of work is now achievable.

To be honest, I have less complaints in regards to performance of freshchat. However, I just notice that the privacy of a user like me is easy to access by the customer which is treated to our private concern, and also the message was getting transferred to another user very quick.

Freshchat helping us solving a customer service problem, we need more time to solve case that our customer has raised, but because of Freshchat our capability of helping our customer has become more easy and quick, it has easy access to customer profile and the message coming from customer has now easy to read and understand.

Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app. Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable.

Freshchat should not ask customer for push notification permission when any new customer is starting their first conversation with any businesses on thie website, it create hassle. It should ask for push notiication permission when the same customer / user is visiting chat support regularly.

It helps us to manage a large sets of our customer's query such as pricing and working hours of our resources, Freshchat helps our to scale our services in affodable cost.

The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard. Freshchat makes available customer's data while solving customer quries help a lot. other features like omnichannel integration are very useful.

Sometimes customer's doesn't get merged, it creates new conversation, if there is seperate chat campign then for the same customer it will create new conversation.

We have huge customer quries which needs to be addressed in real-time, Freshchat features like quick-snippet and conversational chatbot helps to manage our customer support efficiently.

The best part about freschat is it's smooth navigation to different tabs/topics. We can customise the options or KRA we need on our own and the way we want. They give a details report on each metrics or fuctions and with charts and bargraph which is easy to understand.

The only backlog fresh chat ha currently and which don't like is it's report system. You will not get the reports in one file instead we will get those in multiple files. However, this also depends on volumes.

It has good analytical reports to deep dive in different aspects of opportunity areas. It gives clear bifurcation for agent and bot performance. Customised flow can be set and easy navigation for us and our customers too

Freshchat provides chat support for businesses and the feature I like most is WhatsApp Business Integration & E-Mail Notifications to customers once they come offline. I've been using Freshchat for the last 3 years and most of the essential features are free of cost. We have paid for Slack Integration and E-Mail Notifications when a customer comes offline.

Mobile App needs to be improved, we cannot see a user online on the mobile app whereas we can get online users on Web Portal. A Feature suggestion : With AI embedded quick responses suggestions should be there while writing responses to our customers this with help businesses a lot.

It enables WhatsApp Business Integration which is useful and customer insights are available in Freshchat dashboard with searchable customer chat history helps us manage customer conversation efficiently.