GoSite Reviews & Product Details

Their solution saved our team countless hours every month and had a noticeable impact on our online traffic as well as customer experience feedback loops. The solution is truly backed up by heroic customer support as well. I recommend them as a great partner for anyone looking to optimize their multi-location brand online.

One minor hiccup during implementation, but my account manager jumped in and resolved the issue in under a week. Turned my negative into a positive.

GoSite saved my team manual work hours, improved customer experience, and boosted local Google visibility for some of our lesser-known products.

Having all of my reviews, social media messages and appointments in one place

The mobile app can be a bit slow and wonky at times

Having only one place to view all customer-related parts of my business I work for so I don't overlook any interactions that can impact the company

We use them for managing our business profiles and reviews only. As we already have a new website from another developer. While the GoSite platform makes it easy to update all 70+ platforms for your local business listing, it’s their team that makes the product great! From the demo phase all the way through, their staff is super responsive. We’ve had the product for over a year, and still have a monthly check-in. The platform allows you the ability to manage your reviews on Facebook, Google, and now Yelp (only) but they update your listing on all platforms with a push. You can add images, videos, social posts, and other updates (like hours), individually or in a “bulk” move. The software also allows you to have review campaigns that you can initiate through a website widget or link via email. I have access to the platform but find that on most occasions, their team handles location updates, along with other requests, for me. They’ve even customized reporting that I can share with my teams. They put the “Go” in Go Site, so that I don’t have to and it’s been a huge relief. Thank you for your service and product tools.

I wish the custom review widget that you can put on your website was a little smaller or more customizable on the user end. It is very big and only shows the latest review for that branch (but it does include the total stars). We opted not to use it in case there ever was a negative comment, we didn't want that lingering on a page. We also wanted to manage the color and size. The team really did make a lot of edits to it, trying to accommodate what I needed at the time. I suggested it in enhancements and we will most likely use their "links" instead of the widget to initiate review campaigns later on. :)

Keeping up with 16 local listings on 70+ platforms. One place to do it in. Having a single place, great support, and a good reporting metric has been helpful.

Ease of use of software - haven’t been using long and very easy to pick up

The way reviews are shown - wish there was a way to see all reviews, not separated positive and negative

Easy to respond to all customers - helps manaage our google my business and seo

Great feature set for the cost. Company seems to be constantly adding to their suite.

Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I didn't want employees being able to manage reviews, just send out text/email messages requesting them. This was unable to happen). Within a month of having the software, I had a list of issues that I sent to support (the order of review sites was never correct, it autocorrected spellings on things that were already correct into incorrect grammar without being able to revise, etc). Support was wildly unresponsive. I submitted multiple tickets (for these same problems) and only got resolutions 3 months AFTER my year-long subscription expired. I wasted a whole bunch of money on software that never worked. And then they sent harassing emails saying I owed them money. Absolutely ridiculous. Please note, when I was able to actually speak to someone they were very nice. I just think the company has expanded too quickly into too many features without first working out the bugs on what they already have. Their staff is likely just overwhelmed and overworked to the point where nobody is really sure what is going on. That is my best guess as to the causes of the above.

A single portal to help improve the online reputation (reviews, directory listings) of a major client.