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Zendesk Chat
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(Formerly Zopim)
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Zendesk Chat Reviews & Product Details

Zendesk Chat Overview
What is Zendesk Chat?

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

Company Zendesk, Inc.
Year founded 2007
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Zendesk Chat Categories on Findstack
Ask Questions about Zendesk Chat
What Zendesk Chat is best for?
How does Zendesk Chat compare to ChatBot?
What are the pros and cons of Zendesk Chat?
Zendesk Chat Product Details
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zendesk Chat Pros and Cons
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Zendesk Chat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Zendesk Chat Media
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Zendesk Chat Screenshots
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Last updated: July 17, 2024

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