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ManyChat
Automated Messaging Made Easy
4.6
(142)
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ManyChat Reviews & Product Details

ManyChat Overview
What is ManyChat?

ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers. 

Company ManyChat, Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
ManyChat Categories on Findstack
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$29.00/month
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Ask Questions about ManyChat
What ManyChat is best for?
How does ManyChat compare to ChatBot?
What are the pros and cons of ManyChat?
ManyChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ManyChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
ManyChat Media
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ManyChat Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
ManyChat Logo
142 ManyChat Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jun 02, 2020
 Source
Overall Rating:
4.5
Steven M. avatar
Steven M.
Principal, Marketing Consultant
Share
"I automate all my Facebook Ad Campaigns with ManyChat"
What do you like best about ManyChat?

It is really very easy and wow's my clients with what I can put together for them in such a customized way. I use ManyChat on virtually every client campaign I create.

What do you dislike about ManyChat?

There's not a lot to dislike. I sometimes publish growth widgets and forget that I need to also go in and also make them active too.

What problems is ManyChat solving and how is that benefiting you?

It's too hard and complicated to try and create automated chatbot conversations from my ads and posts through Facebook. ManyChat makes it super easy and has way more tools to work with than I can even find or understand directly on Facebook.

Small Business (50 or fewer emp.)
May 08, 2020
 Source
Overall Rating:
4.5
Andrey S. avatar
Andrey S.
Founder
Share
"I use Manychat to design and develop the bot-platform for online education"
What do you like best about ManyChat?

excellent functionality and prompt technical support

What do you dislike about ManyChat?

some unforeseen technical features and nuances

What problems is ManyChat solving and how is that benefiting you?

I automate the process for implementing online learning

Small Business (50 or fewer emp.)
Apr 16, 2020
 Source
Overall Rating:
4.5
Paulo T. avatar
Paulo T.
Administrador E Fotógrafo
Share
"Ótima opção de automação de marketing!"
What do you like best about ManyChat?

A possibilidade de interação com nossa audiência do Facebook, mesmo em momentos que não estamos disponíveis para atendimento, além do fato de criar um funil de vendas, tornam a ferramenta muito útil!

What do you dislike about ManyChat?

Como sugestão, a mesma possibilidade que temos com o Messenger, poderia ser implementada para o Direct Messenger do Instagram. Considerando que atualmente temos a possibilidade de responder a ambos pelo Facebook, seria de grande valia!

What problems is ManyChat solving and how is that benefiting you?

O menor tempo de resposta aos Leads e a possibilidade de se comunicar com toda Lista de Leads, de forma ágil.

Small Business (50 or fewer emp.)
Apr 11, 2020
 Source
Overall Rating:
4.5
AM
Antoine M.
Founder
Share
"Value packed and very powerful"
What do you like best about ManyChat?

Responsive customer support, super powerful automation tool, great UI, superb value for your money

What do you dislike about ManyChat?

I've seen a couple of instances of inconsistent behavior from the bot. A message should of been sent but was never sent.

What problems is ManyChat solving and how is that benefiting you?

I am building a innovative, low barriers to entry, lead generator that provides a great user experience.

Small Business (50 or fewer emp.)
Apr 07, 2020
 Source
Overall Rating:
4.5
Diego B. avatar
Diego B.
Digital Marketer | Facebook & Google Advertiser | Messenger Marketing Expert
Share
"La miglior Piattaforma di Marketing Conversazionale"
What do you like best about ManyChat?

Adoro Manychat perché oltre ad essere all'avanguardia con le ultime tecnologie, mi permette di creare di flow di conversazione con estrema semplicità.

What do you dislike about ManyChat?

Non ho nulla che non mi piace di Manychat!

What problems is ManyChat solving and how is that benefiting you?

Sono riuscito a creare ChatBOT per diversi clienti tutti molto soddisfatti

Small Business (50 or fewer emp.)
Mar 09, 2020
 Source
Overall Rating:
4.5
Nino B. avatar
Nino B.
Sócio Diretor
Share
"perfeito"
What do you like best about ManyChat?

o que mais uso na plataforma é a modelagem via flow, Forma estruturada de trabalhar

What do you dislike about ManyChat?

O que eu menos goto de usar uso na plataforma é o tempo de retorno do suporte ...

What problems is ManyChat solving and how is that benefiting you?

O meu de ter maior quantidade de clientes e os do clientes poderem gerar novas oortunidade de negocios

Small Business (50 or fewer emp.)
Mar 02, 2020
 Source
Overall Rating:
4.5
Банк . avatar
Банк .
Руководитель
Share
"Отличный понятный сервис по созданию чат ботов"
What do you like best about ManyChat?

Интуитивно понятный интерфейс, много возможностей. Есть справка, даже без знания английского языка можно разобраться в проекте.

What do you dislike about ManyChat?

Сложный тарифный план. который высчитывается автоматически, в зависимости от подписчиков. Мы подписались на 10 долларов, и только через месяц узнали, что это 30...

What problems is ManyChat solving and how is that benefiting you?

Для нашего проекта https://bank-vizitok.com/ это идеально решение. Бот добавляет визитки к нам проект и Гугл. Экономия времени менеджера. Мы получает либо горячих лидов, либо уже оплаченные сделки, что очень круто. Наш робот делает презентацию, подбирает шаблон для макета и выставляет счет.

Small Business (50 or fewer emp.)
Jan 20, 2020
 Source
Overall Rating:
4.5
Denis M. avatar
Denis M.
Marketing Lead
Share
"Great tool to manage Messenger Bots"
What do you like best about ManyChat?

I've been actively using ManyChat for our business for almost a year now. Though we are using chatbot on our website but most heavily used feature is Facebook comments growth tool. This feature allows us to quickly engage with our target audience, grow subscribers list and increase brand awareness. Also, chatbots allow us to push desired actions for our app by communicating our offers to our segmented subscribers.

What do you dislike about ManyChat?

I honestly like Manychat product however what I don't like is their support service. It takes alot of time for them to respond and sometimes answers provided are not really professional. It would be really if they would add an online chat feature.

What problems is ManyChat solving and how is that benefiting you?

Chatbot (and Manychat in particular) is an excellent way to stay engaged with your subscribers, communicate our new offers on a regular basis. Open rates with chatbots are insane, so this is great alternative to email marketing efforts. We use several tools within ManyChat - growth tools, keywords, FB comments tools and more.

Small Business (50 or fewer emp.)
Oct 29, 2018
 Source
Overall Rating:
4.5
SS
Sara S.
Marketer
Share
"Very good Messenger chatbot"
What do you like best about ManyChat?

It does what it needs to do and it's free, which is amazing. I can very easily send messages for my company's bot subscribers, I can segment these messages, I can create sequences, and there are analytics reports for me to analyze in order to measure the performance of the messages I send with this. Great value for money, I really recommend this, especially if you work at a startup like me.

What do you dislike about ManyChat?

Well that's a tough one... For a free product it's got everything I need at the moment. No complaints here. I mean, I don't love the branding, but it's a Fremium service, so can't complain about that. I really like this chatbot service.

What problems is ManyChat solving and how is that benefiting you?

It's another way to keep in touch with some customers in a way that pretty much guarantees they'll read the message I send. You don't get this with most channels at your disposal to communicate with your audience.

Mid Market (51-1000 emp.)
Jul 08, 2023
 Source
Overall Rating:
4.0
Benjamin A. avatar
Benjamin A.
Training And Development Coordinator
Share
"Chatbot efectivo pero complejo"
What do you like best about ManyChat?

El alcance y flujos que tiene es aprovechable, registrar varios usuarios lo hace un mas optimizado

What do you dislike about ManyChat?

Es algo complejo de usar, y mas si quiere darle la herramienta no a un CM si no a un vendedor, lo que acortaria el proceso de comunicacion, seria bueno implementaran pequeñas capsulas dentro de la opciones para entender mejor cada componente

What problems is ManyChat solving and how is that benefiting you?

La comunicacion con nuestros clientes en masa

Small Business (50 or fewer emp.)
Jan 25, 2022
 Source
Overall Rating:
4.0
PRAVEEN . avatar
Praveen .
Advertising Manager
Share
"Best Chatbot marketing Solution for Businesses"
What do you like best about ManyChat?

-Manychat has one of the best UI for chatbot marketing which allows the user to easily create their funnel for businesses/services. -A lot of pre-made templates are available that cater to the need of different businesses like Gyms, Restaurants, Spa, Eccomerce, Health and Beauty, Real estate, etc. -Drag and Drop feature of many chat is fabulous. You can easily add Button, refer to your website and even connect Paypal and directly sell products through it. -This one is the cheapest Chatbot software among competitors available in this niche. So, this is extremely cost effective.

What do you dislike about ManyChat?

One thing that I dislike about manychat many times I have noticed while testing chatbot funnel It does work properly with Facebook messenger. Another thing is they claim 1000 contact in free plan But it's not like that, even with 15-20 contact they will tell, your contacts is filled and you need to upgrade the plan.

What problems is ManyChat solving and how is that benefiting you?

-As a Programmer, I need to spend a lot of time making a chatbot for my clients But after using this I am saving lots of time which allows me work with even more no clients. - I can integrate other email automation software through this which helps me target via email based on their preference and data available in the chatbot. - I do not need to refer customers to the website to purchase my service/product. with Paypal integration, they can pay through manychat itself to buy products.

Mid Market (51-1000 emp.)
Aug 25, 2021
 Source
Overall Rating:
4.0
CH
Camilo H.
Marketing Analyst
Share
"Medium Perfomance Chatbot for Social Media"
What do you like best about ManyChat?

How can I create different flows, so my clients Social Media and website chatbot experience improves

What do you dislike about ManyChat?

Sometimes it is tough to create a humanize experience with many chat, So I have found some conversations that did not bring any value

What problems is ManyChat solving and how is that benefiting you?

How to easily communicate with my different potential customers in my Social media and Website, avoiding the "human response time."

Small Business (50 or fewer emp.)
Jun 17, 2021
 Source
Overall Rating:
4.0
MT
Moses T.
Marketing Consultant
Share
"Many Chat"
What do you like best about ManyChat?

It is really easy to start using and connecting a bot into facebook

What do you dislike about ManyChat?

It has really limited feature on the free plan and dont have the best support team till date.

What problems is ManyChat solving and how is that benefiting you?

We create an automated chatbot for our business and our clients business to automate messaging on facebook.

Small Business (50 or fewer emp.)
May 30, 2021
 Source
Overall Rating:
4.0
Mayank D. avatar
Mayank D.
Entrepreneur
Share
"Best Chatbot Software For Facebook Messenger"
What do you like best about ManyChat?

1) It directly integrates with your eCommerce store like Shopify & you can take orders, receive payment on the chatbot itself by using PayPal/stripe. Although, you cannot integrate with WooCommerce, but through integration with the Zapier, it problem could be solved. 2) Free templates available for those who don't have much technical knowledge 3) Simple & Easy to user interface

What do you dislike about ManyChat?

As far as analytics is a concern, it needs to update & advanced. As there is no one single in-depth analysis, rather, it has been distributed over multiple sections like broadcast, sequences, etc. Further, if a user filled in the keyword that didn't get a response, you cannot get this information to improve it.

What problems is ManyChat solving and how is that benefiting you?

The most important thing that it helps me to improve customer interactions without being invested my time & effort, especially when you don't want to spend money in hiring someone. Also, it acts like a funnel where you can direct the user on different responses which ultimately helps to improve the conversions on the store.

Small Business (50 or fewer emp.)
Sep 28, 2020
 Source
Overall Rating:
4.0
RV
Rey Vincent V.
Founder
Share
"User friendly Software .. great for business"
What do you like best about ManyChat?

Very user friendly and easy to navigate. I have a good experience during I log in. Multiple FB page management as well, it is great for social media managers who have multiple accounts and are managing multiple account for other businesses.

What do you dislike about ManyChat?

To be frank non so far. If it could have funnels that competes against click funnels then that would be a big plus.

What problems is ManyChat solving and how is that benefiting you?

TIME management, it solves. I don't have to answer the same questions from different clients. It saves a lot of time on all the basic FAQ's while it is a bot but it also look likes you have been talknig to a live person.

Small Business (50 or fewer emp.)
Dec 31, 2019
 Source
Overall Rating:
4.0
Eslam E. avatar
Eslam E.
Ceo And Co Founder
Share
"Building a chatbot that can last forever"
What do you like best about ManyChat?

Not provided

What do you dislike about ManyChat?

Not provided

What problems is ManyChat solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
May 08, 2019
 Source
Overall Rating:
4.0
Marc A. D. avatar
Marc A. D.
Broker Associate / Partner In Real Group Real Estate Team
Share
"Gives me time to service my clients"
What do you like best about ManyChat?

I love the fact that this software allows you to custimize your responses and speak to clients on your behalf.

What do you dislike about ManyChat?

I wish the flowcharts were more interactive. It feels like the templates are too rigid.

What problems is ManyChat solving and how is that benefiting you?

Capturing customers. I've gained 5 new clients that I probably would have lost if not for manychat

Small Business (50 or fewer emp.)
Feb 21, 2019
 Source
Overall Rating:
4.0
Brad N. avatar
Brad N.
Mortgage Advisor
Share
"Moderately easy to use chat bot"
What do you like best about ManyChat?

nice interface with lots of options. moderately easy to use

What do you dislike about ManyChat?

can be difficult to navigate and all the useful features require a monthly fee

What problems is ManyChat solving and how is that benefiting you?

customer acquisition on facebook

Small Business (50 or fewer emp.)
Oct 17, 2018
 Source
Overall Rating:
4.0
KP
Kolben P.
Marketing Coordinator
Share
"Many Chat - The easiest Chatbot Builder To Use"
What do you like best about ManyChat?

Many Chat is incredibly easy to use and learn. You'll be building and testing your first bot in a matter of minutes. The free version is of great value to any business. If you really want to engage the power of Many chat and messenger marketing you'll want to pay for the pro version which is only 10.00 per month.

What do you dislike about ManyChat?

There seems to be some controversy about third-party tools on Facebook. Many chat was shut down for a few weeks in 2018. Integrations for other messengers like livechat, etc would be great.

What problems is ManyChat solving and how is that benefiting you?

Autoresponder for facebook messages to our page. This gives you a 100% response rate and the highest rating for response time even if you aren't able to respond to Facebook message right away!

Small Business (50 or fewer emp.)
Aug 30, 2019
 Source
Overall Rating:
3.5
Joshua A. avatar
Joshua A.
Social Media Marketing Specialist
Share
"Easy to use and so many customizable options!"
What do you like best about ManyChat?

Not provided

What do you dislike about ManyChat?

Not provided

What problems is ManyChat solving and how is that benefiting you?

Not provided

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