HelpCrunch Reviews & Product Details

* All-in-one marketing automation platform * Knowledge Base * Great targeting features (automatic email, proactive chat to engage visitors)

* The mobile app could be improved (it's also buggy. Sometimes the notification does not come on my phone) * Limited integrations

* Engaging with visitors * Onboarding users * Knowledge base

The best part I like about helpcrunch is the ability to grab user attention through in-app message and contact user directly form the app by sending email. Creating segments and personalizing messages based on target user on specific pages.

Nothing so far, I will update the comment if I find anything that can be improved.

Connecting and engaging with customers has become very easy with helpcrunch.

The best is the top notch customer support that Helpcrunch delivers. In addition, is very affordable. we are happy that Helpcrunch continually keeps adding new features and listen to us, their customers. Having Helpcrunch have helped us in many ways, for example, by chatting live with a customer we can find out exactly what they want and need, that allows us to direct that new customers to the right information on our webpage depending on the service they are looking for. It also helps us sell more of our services for sure. It helps us to deliver a top notch customer service to our clients via live chat, or via email communication. Overall, Helpcrunch is an awesome live chat app and platform. we love it.

it's hard to dislike Helpcrunch on anything but I wish they had a fully automated Chatbot, which I believe they will have eventually.

Help crunch is like having a front desk on line :-) Is our solution for all new and existing and new client issues. it is our on boarding solution to get new clients into our system smoothly. we use it for

We've been using HelpCrunch for quite a while now and wouldn't migrate to anything else. It's super easy to use and has a broad range of sales and marketing features. Value that we get for the money is 11/10.

Need more messenger integrations, however, the existing possibilities are broad enough already.

It allows our sales team to respond to prospects and customers in minutes, and close deals much faster compared to other solutions

I love the ease of use and the responsiveness as well as excellent UI and UX.

Absolutely nothing. The product is solid.

I don’t have to hire a full time staff to answer questions.

It breaches the gap between live chat and email your users, not to mention it also covers the support department. You can set email sequences for the people who you have talked with!

The backend UI can have a little bit more love but I am sure they are working on it in the next iterations

I was able to stop using intercom because of HelpCrunch. That saved my company a lot of monthly payment and also it works just like intercom if not better (with more features!). It also tackles the help and support area very well.

I've tried just about every competitor to HelpCrunch, and although some of them were useful tools, they lacked some essential features out of the box. For example, HelpCrunch allows us to modify every aspect of our customer engagement. We can customize all things from initial messages and localizations to styling to our heart's content do to custom icon/chat bubble. Add in the fact that their team is very responsive and helpful, and well, you can't go wrong.

I was unable to find any noteworthy downsides to the platform as of now. Although with a rockstar team I don't imagine I will any time soon.

HelpCrunch enables us to be more personal with our prospects, clients, followers, and fans. The primary focus for me was to have a tool that was flexible and enabled us to connect with our people in a human more engaging way.

I love to use the livechat for my business, and a lot of options to use like: reply notification, email forwarding and option to use livechat from Android Phone

No issues so far with HelpCrunch, I've use support and have a good experience with them.

Fast-Responding to my clients, easy to use Android app and be there for any question they have!

I like the ease of use of this application. Especially the knowledge base is awesome.

So far nothing as I haven't really dived into all the features :)

Offering a live chat function with built in support abilities as well a a knowledge base was my primary requirement.

So i have been using HelpCrunch for couple of months. My conversion of clients has gone up 23% and it makes it easier to chat with the team instantly about all inquiries. The support is also unbelievable always ready to answer all needs. Stronlgy recommend!

Some options and add ons should be added to all plans.

Instant communication with an easy to install solution.

The system has an ease of use that is noteworthy compared to others in the chat and support space. It is user-friendly, and their documentation and product support is top-notch.

Depending on your website and themes you may need to modify some features to make sure you do not block content on mobile, but they do have modifiable icons to help with that issue.

The ability to connect with my coaching clients while they are in their curriculum as well as support any issues as they arise.

The combination of a really great UI, excellent iPhone app, developer API, canned responses and integrations are just my highlights of a fully featured solution.

I really only have one niggle when it comes to HelpCrunch and that's some of my favoured integrations aren't available - Zapier, IFTTT and MS Flow. I'm hoping they come along eventually as linking all of these tools together as an SME is where the magic happens.

It's massively helped on solving the challenges of immediate communications that are expected by today's site visitors.

There are two major benefits to HelpCrunch, their customer service and their versatile features. They always respond back to us incredibly fast and it's super easy to get help using the chat box right in the app. Also, my favorite part is that the number of features they offer for the price point far extends beyond their competitors. Specifically, the ability to add custom CSS is beyond valuable as it allows you to stylize your chat widget for your site in a way that differentiates it from other "cookie-cutter" chat widgets that many other sites use. I also liked the ability to use HelpCrunch in a versatile way. You can use it both for front-end sales, but also as a "support" system for logged-in customers.

I've been using HelpCrunch for 6 weeks now and have no real complaints. If you're on the fence about it, just get it. The team is really supportive so if you encounter any negative problems, they'll be quick to help you.

We've gotten tons of valuable feedback from customers who've gotten stuck during the signup process of our website and used our chat widget to contact us and let us know about the problem they were having. If it wasn't for the chat widget, we would have never known these problems were occurring.

It's lightweight code, doesn't affect my page initial loading speed, yet had a ton of features and all the bells and whistles you would expect from a pro chat agent app. I just love it! The native WordPress integration was one of the main reasons I decided to give Help Crunch a try, and I found it to integrate with WordPress seamlessly. I tried a punch of other help desks/live chat combination apps and by far Help Crunch is the lightest app that didn't really affect my website pages loading speed. Also, the price was unbeatable as I got the lifetime deal which means I don't have to pay any monthly fees to keep the app up and running. This is a must-have live chat app for small businesses like mine.

It's something that I dislike, but rather a feature request maybe: to enable Zapier integration in the future. I would also love to see some MailChimp and mailer lite integrations in the future. But it's good for what it does without those for now.

I use it as a live chat agent on my website. Most of my visitors would rather have someone to chat with immediately than to send a support ticket or email. In general, it improves conversion rates.

Customer communication, analytical tools, performance metrics, and marketing support in one package. The setup is super-easy and the navigation is as intuitive as it can be.

Would be great if HC had a chatbot, preferably, a Facebook Messenger-based one.

Their cost-to-quality ratio is just superb. You are getting a feature-rich communication solution at a reasonable price.

It has everything you need from a chat software, automations, email notifications for a good price

I can't think of anything that I dislike at this time

Automations and email notifications

We got not just an efficient real-time messaging function but also a whole lot of monitoring and analytical features, such as rating and reporting.

Nothing. The available feature set has everything we need for our service team work.

We use HelpCrunch as the main tool for our support team. The software manages the extensive conversation volume we have just perfectly.

The prices is great if you consider all the functionalities it has. We were looking for a marketing tool with email marketing included and Helpcrunch is the best option we found.

It has to include in the future some new functionalities in the mail area to become the perfect tool.

We needed a Marketing tool that also provide us a great Customer Support. HelpCrunch help us with both goals.

Easy to use. Awesome Features. Keeps the agents motivated and provides awesome customer experience.

I like everything about Helpcrunch. However, I would love to see more languages with Helpcrunch and It will be great to see integration with Facebook and Twitter.

People come to live chat to get answers to questions or resolution to some of their problems. The automation set up, ease of use and ability to resolve issues faster has helped us provide ultimate customer experience and close sales effectively.

Very good services, price is good and have all functionality

Nothing much but if i have to say one thing no support on the week end

Nice email templace, fast reply