ApexChat Reviews & Product Details

Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer.

We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy.

There is a very strong online presence in the legal community, so the ability for prospects to chat is super important to our business. The availability for prospects to reach out this way is extremely beneficial. I myself prefer a chat function over a phone call on occasion.

I have been using Apex Chat for the longest time now, and I love all the features. One of the things I like about Apex Chat is that I am not only able to chat and communicate with my visitors, but also I get a change of converting them to potential customers. It is easy to use with the self-explanatory commands. I have also noticed that our customers are happy and satisfied with our services whenever they get an instant reply.

Apex Chat does not store conversations for a long time. If you need to refer to some information, you will not get it. Additionally, when the visitor deletes the chat, you will not be able to see it on your end. I believe that chats and conversations should be recorded for references.

Apex Chat has helped my company to resolve our customer's issues immediately. I also share files with members of our organization. Most potential customers are not ready to pick up calls when called, but with Apex Chat, they can always read the chats and communicate at their own time.

Apex does an excellent job of converting chat participants to leads. They put a lot of work into developing strong scripts for their chat operators. The call connect feature is very effective.

Their reporting dashboard is pretty bare bones.

Many web visitors from paid digital campaigns just aren’t ready to pick up the phone. The chat feature activated users in a way that feels safe and not obligating.

I liked the apex chat to generate leads without the availability of a real person. we can easily grab the notification of the form filled by the user. And we can easily get the email & name & can contact the person later.

UI is not as good as it is to be. Sometimes it's frustrating for the user to get the modal popup & the bubbler on the mobile but the goo d part Is that we can remove that bubble from the mobile phone easily.

Their support is quite fast & they solve the issue as soon as possible. But they need to work on their UI/UX to make the dashboard more attractive to please the Agents.

Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions that gets made before they start taking chats.

Depending on the industry, it can be tricky for chat service providers to take questions on your behalf. For the medicine/pharma industry, it's a better idea to manage chat inhouse and any deviation from the knowledge bank they create leads to a IDK chat.

Apex chat helps in client services and taking leads from the website.

I liked the concept of having an option for website visitors to ask questions, get 'qualified' and have those leads forwarded to us (me) to move forward. Their pop up window appearance and function appeared fine.

"Operators" simply could not execute the "Script" that was carefully developed with the powers that be at Apex. In the beginning I was getting "leads" (which were anything BUT qualified leads) and the getting invoiced for these names. We refined the script to where it should've been foolproof ... but turned out not to be. They would send me/bill me for leads WELL outside the area defined. They missed the mark on WHAT service(s) I actually provided. It couldn't have been simpler. My take away ... the operators were somehow getting compensated on leads submitted. It proved more frustrating than beneficial. When I expressed my frustration, putting them on notice I would "pull the plug" ... they pulled the plug without taking the time to call, understand my frustration, "ask" what was going on. Again, good concept ... poor execution. I will look into another service provider.

I'd like to leverage more leads with those visiting our website. Zero benefits were realized with using Apex Chat.

Nothing . I disconnected my service. I had to switch providers

My service never worked properly. The calls never connected to my office. The agents were terrible and would drop calls or hang up before getting client information. The transcripr was supposed to be texted to me and was not. The tech from Apex claimed my phone (I phone 8 plus) was go blame and made me spend hours on phone with apple. It was not apple. But Apex was unable to fix the issues after three months. Another provider has no such issues.

I was trying to have clients access me 24/7. It did. It work.

+Ease of use between IT support team and staff members +IT staff members are able to jump right into staff member's computer +Can immediately enter through a host name

-Sometimes it takes longer than usually for IT staff to enter staff computer

I have no business problems. If there's anything to resolve, it's not in my hands.

Being able to chat with customers effectively without technical issues

Nothing I dislike so far. It accomplishes what I need it to do

Able to communicate with customers on our website in real time and without delays. Able to build stock responses to save time. Time saving is the best benefit

The IM feature is easy to use. The connection sometimes doesn't work with the server but that's every once in a while.

The timing out and not connecting to the server. It takes a while for the page to load too.

Fast and simplistic to use.