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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Sitecore Experience Platform Categories on Findstack
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 22, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Transforming the experience"
What do you like best about Sitecore Experience Platform?

The platform is fully extensible, easy to create the modules\components that help drive that business value. Component architecture at an atomic level, allows Content Teams to fully build out pages and sections of the website with out the need to involve the development teams, whilst the inbuilt workflow maintains governance.

What do you dislike about Sitecore Experience Platform?

There is not much to dislike. I guess the installation can get a bit complicated depending on the topology.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Providing our content teams with the autonomy and governance to delivery the brand and drive business value.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Allows Multiple Missions on on Platform"
What do you like best about Sitecore Experience Platform?

We have multi-site and we are able to scale up multiple websites and reuse components. Making it very efficient.

What do you dislike about Sitecore Experience Platform?

The learning curve for non-Sitecore trained users can be challenging.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Conversions, streamlining, localization..

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore is great for non-html authors"
What do you like best about Sitecore Experience Platform?

ease of authoring, we use a component library so most ui components don't need to be built

What do you dislike about Sitecore Experience Platform?

SOLR integration, we constantly struggle to keep the indexes in updating order

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Web site production personalization

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Successful first launch, now the real work starts"
What do you like best about Sitecore Experience Platform?

All the partners and integrator companies are just great. We work at high speed. And we see the results very fast.

What do you dislike about Sitecore Experience Platform?

We have had some challenges with SEO. How to optimize the articles cleverly?

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We will get more organized content cross regions and markets. We will using language versioning.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Content management made easy"
What do you like best about Sitecore Experience Platform?

I like how easy it is to handle the management of content, especially the multi-language support. When configured correctly, Sitecore is easy to work with for both developers and content managers.

What do you dislike about Sitecore Experience Platform?

Sitecore can be intimidating when you first start working with it. This is true for both developers and content editors. Sitecore can be a bit of a blank slate that requires you to design the code and content layout without much of a template to begin with. This gives it the flexibility to handle anything, but makes it hard to get right when first starting with it.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore has helped us solve our content management and delivery. This has helped speed up delivery of content changes to our customers and allowed for more time to focus on our core product.

Mid Market (51-1000 emp.)
Aug 27, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Not just a cms system"
What do you like best about Sitecore Experience Platform?

Big fan of the sitecore experience accelerator. Freeing up developers from building routine modules to adding value in more advanced features or configuration.

What do you dislike about Sitecore Experience Platform?

Whilst sxa provides a nice streamlined way of building a page it does not tie into workflow very well with content authors having to potentially jump around to multiple content items for publishing restrictions.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Ensuring content of website is well maintained and that analytics can be easily performed and content personalised.

Enterprise (> 1000 emp.)
Aug 18, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Serviceable "
What do you like best about Sitecore Experience Platform?

I like that once site modules have been used, they asset can then be used elsewhere on the site. This makes batch updates very efficient in some cases.

What do you dislike about Sitecore Experience Platform?

The user interface is a bit outdated. There’s also a bit of a learning curve.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

It’s helping us update the website and part of our mobile app very easily.

Enterprise (> 1000 emp.)
Jan 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Much easier!"
What do you like best about Sitecore Experience Platform?

We have just transformed over from an old platform the state of CT previously used and this one makes it so much easier to edit webpages!

What do you dislike about Sitecore Experience Platform?

It may just be our site as we were a lift and shift, but following the menus can be tough.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Updateding and managing website

Enterprise (> 1000 emp.)
Dec 13, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The Ferrari of CMS"
What do you like best about Sitecore Experience Platform?

Personalization, A/B Split Testing, Predictive Analytics, Email Automation, CRM, you name it Sitecore can deliver

What do you dislike about Sitecore Experience Platform?

It's like a box of legos. You have to build it first. There is alot of upfront development and setup required out of the box to make it useful and is easy to introduce mistakes if your developers have never worked with it before. (I recommend getting a consultant to deploy)

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are taking our marketing to the next level and getting a holistic view of the customer.

Mid Market (51-1000 emp.)
Apr 12, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Gets the job done"
What do you like best about Sitecore Experience Platform?

The HTML compatible features are easy to use.

What do you dislike about Sitecore Experience Platform?

How slow the software is, as well as how when publishing related items it backs up the entire server for more than two hours.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We use Sitecore to create custom content web pages in order for small business to rank better on Google and other search engines. Benefits of Sitecore include the ability to create custom pages from clients and be able to edit them on an as need basis over a period of time to slowing increase rank on search engines such as Google.

Mid Market (51-1000 emp.)
Jan 31, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Former Sitecore user"
What do you like best about Sitecore Experience Platform?

CMSs, in general, are great. It allows multiple people access to publish and edit a website.

What do you dislike about Sitecore Experience Platform?

I wish it came with beginner training for employees who need it.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We were updating the website via Dreamweaver using raw html with only one or two employees. Now, we have teams updating their own sections of the website using the CMS.

Mid Market (51-1000 emp.)
Dec 14, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A good CMS choice"
What do you like best about Sitecore Experience Platform?

Sitecore is an easy-to-navigate content management system that meets the basic needs of an organization.

What do you dislike about Sitecore Experience Platform?

There are probably opportunities to make it easier to transport content seamlessly from existing documents.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore is the driving force behind our entire website, from product and resource pages to our vast blog network.

Mid Market (51-1000 emp.)
Aug 22, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore is the best CMS system I've ever used."
What do you like best about Sitecore Experience Platform?

I love how, as a developer, I can tap into the system and override/change anything I need to. With how they use pipelines I can control every aspect of the CMS system I need to while leaving the rest to do what it already does best. I also love how the tool allows developers to be able to build a robust system for other teams or end users to use. If the system is built the right way, there is very little developer involvement after going live when new pages are needed. Obviously, new functionality will require developer involvement, but that has been very easy to implement. I also love the personalization that sitecore offers content teams to be able to personalize content for users. I have used a lot of CMS systems over my career and this one is by far the best.

What do you dislike about Sitecore Experience Platform?

The system is so complex that it can be very time consuming to learn how to do something with Sitecore. Thankfully, there are a lot of people out there who can and are willing to help because it's such a widely used tool. It's also very expensive so you need to present a very compelling case to convince upper management to pay for it.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We wanted a CMS system that would allow developers to build the initial platform and then be able to hand it off to a design/content team to manage the website afterwards with little to no developer involvement.

Enterprise (> 1000 emp.)
Jul 25, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Best System yet"
What do you like best about Sitecore Experience Platform?

Ease of use compared to others, when evaluating it met the large list of functional requirements we had for our cms

What do you dislike about Sitecore Experience Platform?

The training/documentation is all online - great for convenience, but sometimes would be helpful to talk to someone, event management is an area we are looking to go outside the platform for.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Our website is a core component of our digital marketing strategy and client experience, we needed a tool to accomplish all current action and be scale-able for the future. Sitecore was the cms that allowed us those benefits

Enterprise (> 1000 emp.)
Jan 19, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"i am a higher ed marketing director and we have used sitecore since 2012"
What do you like best about Sitecore Experience Platform?

I like the basic functionality of the content management system and the ability to enable distributed authorship. I also like that as non IT people we have the ability to add videos and graphics without relying on our very busy IT department. we are also now leveraging more and more the experience manager and building engagement plans against 5 key personaes and this is where things are getting very exciting.

What do you dislike about Sitecore Experience Platform?

the challenge with new versions and upgrading your version has been tough. we recently did a batch version update and ended up with some really scary performance issues. we have ended up having to pay a digital agency to fix these for us as the site was in danger of collapse. It also does get expensive to always have to return to a vendor for new development work

What problems is Sitecore Experience Platform solving and how is that benefiting you?

we have a large number of website visitors who do not declare themselves outright. through the experience manager we can see that the personaes we have discovered are actually the right ones based on their content consumption. now we are developing "blog" posts written based on the psychology of the user and will soon watch if this works and we increase those interested in applying through this online lead cultivation. very interesting

Small Business (50 or fewer emp.)
Jan 04, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore Web CMS"
What do you like best about Sitecore Experience Platform?

It's robust and has led to stronger SEO for us. After a little catching on, it became easy to use from an authoring standpoint. Pretty good internal search, too, but you've got to remember the name of the file or where you tagged it.

What do you dislike about Sitecore Experience Platform?

Sometimes it's overwhelming, the number of fields you can use. Hard to remember what they all do. We didn't have auto-save for the longest time and finally had a developer add it. That was a frustration.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

SEO, workflow, smoother site redesign (though you'd have to ask developers that one).

Mid Market (51-1000 emp.)
May 16, 2023
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Complex platform with lots of great features but somewhat high learning curve"
What do you like best about Sitecore Experience Platform?

Lots of built-in features like image re-sizer and various ways to handle common problems. Once you get used to the way templates, layouts, and content gets created, making new pages becomes quite fast and simple.

What do you dislike about Sitecore Experience Platform?

High learning curve and a high barrier to entry. It's tough to use this platform unless you are working with a large enough company that leverages the platform. There are many features that "go to waste" because it can be hard to implement everything with time constraints.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The ability to create templated pages and content fields, and the hand off to non-technical content creators in marketing who can manage it going forward.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore is a great CMS, but hard to integrate with other systems."
What do you like best about Sitecore Experience Platform?

I like how user-friendly it is, especially for a novice content editor.

What do you dislike about Sitecore Experience Platform?

It's hard to customize components, based on creative concepts/design asks.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

It has made building landing pages easier.

Small Business (50 or fewer emp.)
Nov 06, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good platform for mid to larger companies"
What do you like best about Sitecore Experience Platform?

I like the experience editor view which makes it for content editors.

What do you dislike about Sitecore Experience Platform?

There are too many basic features that should have been implemented years ago that are not done. For example, there should be a prescribed way of doing 404 errors that works correctly. It bugs me that these kind of things are not just done.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The main thing Sitecore helps is with large scale structured content.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Secure but complex"
What do you like best about Sitecore Experience Platform?

I like the confidence in the platform and the peace of mind it provides, particularly from a risk perspective.

What do you dislike about Sitecore Experience Platform?

I find that without regular development support it is difficult to create interesting and engaging webpages on par with something I'd see on less rigid cms platforms. Users often express disappointment at how inflexible the platform is in helping them achieve what they're looking to achieve.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are driving a larger volume of qualified leads through our website than ever before which is great, the integration with Marketo is also a huge success in helping us to effectively sync this data into our other programs and report on success.