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Confluence
Collaborate and Create Together
4.1
(3,708)
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Confluence Reviews & Product Details

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
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What Confluence is best for?
How does Confluence compare to Notion?
What are the pros and cons of Confluence?
Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
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Confluence Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
Confluence Logo
3,708 Confluence Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Apr 19, 2019
 Source
Overall Rating:
1.0
Maximilian I. avatar
Maximilian I.
Product Manager
Share
"Documents for what reasoning here? "
What do you like best about Confluence?

I think for technical documentation, you can see the benefit in confluence. It shows it fairly nicely on the pages and there isnt much to be against on that standpoint.

What do you dislike about Confluence?

I do find that confluence is not as pretty as other software that does similar, such as internal hubs or google drive docs.

What problems is Confluence solving and how is that benefiting you?

internal notes and communication. I have realized that confluence was not used!

Enterprise (> 1000 emp.)
Feb 19, 2019
 Source
Overall Rating:
1.0
JM
Janene M.
Janene Marcus
Share
"Confused by confluence"
What do you like best about Confluence?

It's easy to view updates and see when they have been time stamped

What do you dislike about Confluence?

I find it difficult to navigate other than viewing updates

What problems is Confluence solving and how is that benefiting you?

visibility on IT initiatives that affect customer care

Enterprise (> 1000 emp.)
Oct 23, 2018
 Source
Overall Rating:
1.0
JQ
Jerome Q.
Tech Support Representative
Share
"Ive had this for a year now and still no help."
What do you like best about Confluence?

That it looks like someone is using it. If I knew how to get a hold of support so someone can assist I would love to use it and understand more of how the product works.

What do you dislike about Confluence?

Ive been a user for over a year and all I get is emails notifying me if someone has updated a certain section. Then if I click on the link provided it says that the link is invalid.

What problems is Confluence solving and how is that benefiting you?

I wish I can tell you. I haven't been able to log in and look at it. Once I get access to look into this product i would be glad to say what issues we will be solving.

Small Business (50 or fewer emp.)
Feb 18, 2018
 Source
Overall Rating:
1.0
Bryan P. avatar
Bryan P.
Head Of Marketing
Share
"Not Great - Wouldn't Recommend It"
What do you like best about Confluence?

It has a list of impressive features and in theory sounds like a great app but...

What do you dislike about Confluence?

Navigating the app is overly complicated, and the search doesn't help. I spend more time looking for the articles than reading/contributing. The Atlassian ID was also a mess, with a complicated account deletion process. Trying to download images a co-worker has uploaded has been challenging, they either download as a different format or they've disappeared (5yr+ files). My last issue is the content editor seems a little off and overly complicated to use.

What problems is Confluence solving and how is that benefiting you?

Collating basic information like phone numbers, settings, etc.

Small Business (50 or fewer emp.)
Oct 31, 2017
 Source
Overall Rating:
1.0
Brian G. avatar
Brian G.
Content Producer And Art Manger
Share
"Confluence through the cloud is a slow, painful experience."
What do you like best about Confluence?

The ability to organize the various sections and use it as a wiki is great. I like being able to easily link tasks and confluence pages. Seems to be able to handle just about any size attachments without too much trouble.

What do you dislike about Confluence?

Response times (between click and anything actually happening) is terrible to the point of being unusable. When we were initially testing it out to use with our company, sometimes the lag time between clicking and going to a different page was upwards of a minute. Completely unacceptable.

What problems is Confluence solving and how is that benefiting you?

None. We decided not to use it and went with a different 3rd party software.

Enterprise (> 1000 emp.)
Oct 26, 2017
 Source
Overall Rating:
1.0
JD
Javier D.
Solutions Knowledge Leader
Share
"Ugly, simple and 0 efficient"
What do you like best about Confluence?

Nothing to be honest. It's difficult to find something good about Confluence at least, using it in the way I use it in my company. It tries to be like a wiki for each project and a collaboration tool but it's interface is not very friendly. At least is a good place to centralice data and information of a project although it gets out of date quite soon because it's difficult to manage.

What do you dislike about Confluence?

The interface is old and ugly. It's not easy to find things and the search input does not work very well. It does not do anything that a normal wiki software wouldn't do. As I said before, probably is the way we're using it but I see many other products in the market far better looking and easy to use than this. As a collaboration tool it does not work as well, it does not engage with the user and we basically start using it the first weeks but we all give up very soon because we find other ways to store information.

What problems is Confluence solving and how is that benefiting you?

We use it for projects. We try to store information and use it for collaboration but it's not friendly and we always end up forgetting about it. We use JIRA a lot and confluence comes with it, this is why we always give it a try...

Small Business (50 or fewer emp.)
Sep 07, 2017
 Source
Overall Rating:
1.0
Tadas L. avatar
Tadas L.
Ceo & Founder
Share
"Integrates well with JIRA, but no collaborative editing"
What do you like best about Confluence?

I like the fact that it is easy to embed interactive content in Confluence documents such as references to JIRA issues, JIRA filtered reports and status labels. I also found it useful to structure documents in a hierarchical tree as it makes it easy for other people to find documents.

What do you dislike about Confluence?

There are no collaborative editing and in-line commenting features which meant that we gradually switched over to Google Suite.

What problems is Confluence solving and how is that benefiting you?

Storing product requirements, roadmap, design files, engineering documentation.

Mid Market (51-1000 emp.)
Apr 12, 2017
 Source
Overall Rating:
1.0
JO
Jon O.
Desktop Application And Support Supervisor
Share
"Confluence. Great for WIKIs but not much else."
What do you like best about Confluence?

I like the ease in which you can create a WIKI and the nice format they are done in.

What do you dislike about Confluence?

Pretty much everything else beyond WIKIs. Unfortunately the software is not a great platform to work in and is not conducive to the way people work. In addition the company is a pain to work with and doesn't seem like they care about their customers or working with their customers. Support from Atlassian for this platform leaves much to be desired.

What problems is Confluence solving and how is that benefiting you?

Originally used as an Intranet and for a basic one it does that well. Was easy to implement and use.

Mid Market (51-1000 emp.)
Aug 21, 2015
 Source
Overall Rating:
1.0
RM
Ronald M.
Jr. Network Administrator
Share
"Very difficult to upgrade between versions"
What do you like best about Confluence?

As a team collaboration intranet site, Confluence brings all departments together

What do you dislike about Confluence?

This is the most difficult application to upgrade from versions. When attempting in place upgrade it wipes all configurations and add-on features. In the last year I have upgraded MS BizTalk Server and MS Exchange Server to newer versions, although more complex, but I had very little issues. With Confluence if Atlassian wants to compete with rivals the development team needs to create a better upgrade path than the current 'doing business as usual' path.

What problems is Confluence solving and how is that benefiting you?

Business problems that are solved saved us tremendous storage space on our SAN and Exchange mailboxes. We literally changed the culture of sending large attachments via email to co-workers, and then that attachment was being saved in multiple directories on network drives. With Confluence departments are sharing these large documents without creating 4 copies all over the network.

Mid Market (51-1000 emp.)
Feb 04, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence for Small and large companies to keep all the works in one place"
What do you like best about Confluence?

Publishing document, Adding the references to jira etc.

What do you dislike about Confluence?

At the moment I didn't find any dislike.

What problems is Confluence solving and how is that benefiting you?

Ease to document, Adding the team members to access the document. Anyone in the team can change the document etc. Once the document is edited, then it will be highlighted.

Small Business (50 or fewer emp.)
Feb 03, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A good workspace where you can share your ideas with your teammates or colleagues."
What do you like best about Confluence?

It can let you categorise the topics which you want to show in a particular manner. It helps in good productivity.

What do you dislike about Confluence?

Sometimes we can face some challenges regarding it's network issues and slowness apart from that it is very useful in team collaboration.

What problems is Confluence solving and how is that benefiting you?

For a project specific knowledge, confluence is one of the best thing where you can document your overall structure of the business. Some projects may some techniques or technical errors which is not very conventional one. So, that technical knowledge can be documented in confluence. So, every person can refer the identical issues from confluence.

Enterprise (> 1000 emp.)
Jan 20, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"One of the best documentation/knowledge management/collaboration tool used so far"
What do you like best about Confluence?

Easy to write documentation, publish within minutes and share to entire team. Multiple users can edit same page at same time. It has inbuilt version management which allows to revert back to previous versions in case of mistakes. Easier to upload images, convert from word documents. it also allows to set restrictive permissions for confidential data. Integration with JIRA, drawio is also great.

What do you dislike about Confluence?

Free/personal version is not available. It can be costly for small organizations.

What problems is Confluence solving and how is that benefiting you?

It saves the problem of creating/maintaining various versions of product/team/knowlege documentation. Allows multiple users to collaborate easily

Small Business (50 or fewer emp.)
Jan 09, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best knowledgebase basics!"
What do you like best about Confluence?

The thing I love about confluence is the stability of how the service works and the ease of its integration with other services.

What do you dislike about Confluence?

Sometimes the update of the file takes looooong

What problems is Confluence solving and how is that benefiting you?

It serves s internal WIKI for all the projects' documentation.

Mid Market (51-1000 emp.)
Dec 31, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"All organized documents at one place"
What do you like best about Confluence?

The best thing about the Confluence is we can connect the our documentation table and data with Jira and it will be updated as project progresses.

What do you dislike about Confluence?

I have'nt found any offline version of it, which may be helpfull, if you are working in plane or while travelling.

What problems is Confluence solving and how is that benefiting you?

Instead keeping alot of word document and in multiple location with outdated information, confluence helps us organise our documentation at on place.

Enterprise (> 1000 emp.)
Dec 11, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best for documentation and knowledge sharing"
What do you like best about Confluence?

Easy to use, necessary for a company to organize its documentation

What do you dislike about Confluence?

It's search index. It's hard to find something unless you know exact title of the page

What problems is Confluence solving and how is that benefiting you?

Documentation in one place, easy to organize by spaces and teams. restriction on pages

Mid Market (51-1000 emp.)
Dec 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best workspace ever used"
What do you like best about Confluence?

Able to check out contents like SOP's or company Policies or recent updates. It was easy to create content and update the team mates on confluence.

What do you dislike about Confluence?

while creating new content, it's a little tricky to add few edits . It takes long time to add each edits .

What problems is Confluence solving and how is that benefiting you?

Ease in accessing contents as theres an option on the dashboard of shortcuts, the one which I have already accessed priorly.

Mid Market (51-1000 emp.)
Oct 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing software to keep track of your Internal documentations"
What do you like best about Confluence?

The best thing about Confluence would be the ease of access and usage. The software is straightforward to use, and you have the Web version and the Mobile applications that you can use to increase productivity. We use Confluence to create and manage Internal documentation for our team members. The best features are: - Access control - Ease of Usage - Fonts and customizations offered - Page view; they have hundreds of page views and templates that you can select

What do you dislike about Confluence?

The web app has to be refreshed to load content sometimes, and the updates are not pushed and auto-saved in real-time. Also, the app should have more options to customize how to show the images; the only option offered is to inline the body of the text.

What problems is Confluence solving and how is that benefiting you?

- We use to it create internal documents - Control the version history of the documents - Also, it is the best tool to document stuff if your team uses JIRA as their ticket management system as it integrates the best with JIRA and gives you an option to associate the relevant tickets, which helps a lot.

Enterprise (> 1000 emp.)
Oct 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best content management tool"
What do you like best about Confluence?

Documentation management, intranet, easy browsing. Easy to collaborate

What do you dislike about Confluence?

Less features to do data analytics on the page view

What problems is Confluence solving and how is that benefiting you?

Documentation. Training modules. Knowledge base

Mid Market (51-1000 emp.)
Sep 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"confluence is the best documentation and info addon"
What do you like best about Confluence?

it makes gathering and ordering info and docs easier for the project to proceed , and it is used day by day

What do you dislike about Confluence?

so far i didn't have any issue with it , so far so good

What problems is Confluence solving and how is that benefiting you?

in any project different people work on differen stuff , confluence makes it easy to share knowledge between team members

Enterprise (> 1000 emp.)
Sep 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence is like an internal Wikipedia for an Organisation"
What do you like best about Confluence?

It's a very useful tool for writing documentation for all projects within an Organisation. Moreover, one can add comments on a particular Confluence page. It is great for keeping all documents at one place for everyone to reference,

What do you dislike about Confluence?

Navigation and searches can be made a bit more robust and accurate. Sometimes, after searching for a particular keyword, the page seems stuck.

What problems is Confluence solving and how is that benefiting you?

Handy tool for documentation and agile workflow. The page versioning and history features are the icings on the cake. It also allows collaboration features for different team members working on the same project.