Confluence Reviews & Product Details

I think for technical documentation, you can see the benefit in confluence. It shows it fairly nicely on the pages and there isnt much to be against on that standpoint.

I do find that confluence is not as pretty as other software that does similar, such as internal hubs or google drive docs.

internal notes and communication. I have realized that confluence was not used!

It's easy to view updates and see when they have been time stamped

I find it difficult to navigate other than viewing updates

visibility on IT initiatives that affect customer care

That it looks like someone is using it. If I knew how to get a hold of support so someone can assist I would love to use it and understand more of how the product works.

Ive been a user for over a year and all I get is emails notifying me if someone has updated a certain section. Then if I click on the link provided it says that the link is invalid.

I wish I can tell you. I haven't been able to log in and look at it. Once I get access to look into this product i would be glad to say what issues we will be solving.

It has a list of impressive features and in theory sounds like a great app but...

Navigating the app is overly complicated, and the search doesn't help. I spend more time looking for the articles than reading/contributing. The Atlassian ID was also a mess, with a complicated account deletion process. Trying to download images a co-worker has uploaded has been challenging, they either download as a different format or they've disappeared (5yr+ files). My last issue is the content editor seems a little off and overly complicated to use.

Collating basic information like phone numbers, settings, etc.

The ability to organize the various sections and use it as a wiki is great. I like being able to easily link tasks and confluence pages. Seems to be able to handle just about any size attachments without too much trouble.

Response times (between click and anything actually happening) is terrible to the point of being unusable. When we were initially testing it out to use with our company, sometimes the lag time between clicking and going to a different page was upwards of a minute. Completely unacceptable.

None. We decided not to use it and went with a different 3rd party software.

Nothing to be honest. It's difficult to find something good about Confluence at least, using it in the way I use it in my company. It tries to be like a wiki for each project and a collaboration tool but it's interface is not very friendly. At least is a good place to centralice data and information of a project although it gets out of date quite soon because it's difficult to manage.

The interface is old and ugly. It's not easy to find things and the search input does not work very well. It does not do anything that a normal wiki software wouldn't do. As I said before, probably is the way we're using it but I see many other products in the market far better looking and easy to use than this. As a collaboration tool it does not work as well, it does not engage with the user and we basically start using it the first weeks but we all give up very soon because we find other ways to store information.

We use it for projects. We try to store information and use it for collaboration but it's not friendly and we always end up forgetting about it. We use JIRA a lot and confluence comes with it, this is why we always give it a try...

I like the fact that it is easy to embed interactive content in Confluence documents such as references to JIRA issues, JIRA filtered reports and status labels. I also found it useful to structure documents in a hierarchical tree as it makes it easy for other people to find documents.

There are no collaborative editing and in-line commenting features which meant that we gradually switched over to Google Suite.

Storing product requirements, roadmap, design files, engineering documentation.

I like the ease in which you can create a WIKI and the nice format they are done in.

Pretty much everything else beyond WIKIs. Unfortunately the software is not a great platform to work in and is not conducive to the way people work. In addition the company is a pain to work with and doesn't seem like they care about their customers or working with their customers. Support from Atlassian for this platform leaves much to be desired.

Originally used as an Intranet and for a basic one it does that well. Was easy to implement and use.

As a team collaboration intranet site, Confluence brings all departments together

This is the most difficult application to upgrade from versions. When attempting in place upgrade it wipes all configurations and add-on features. In the last year I have upgraded MS BizTalk Server and MS Exchange Server to newer versions, although more complex, but I had very little issues. With Confluence if Atlassian wants to compete with rivals the development team needs to create a better upgrade path than the current 'doing business as usual' path.

Business problems that are solved saved us tremendous storage space on our SAN and Exchange mailboxes. We literally changed the culture of sending large attachments via email to co-workers, and then that attachment was being saved in multiple directories on network drives. With Confluence departments are sharing these large documents without creating 4 copies all over the network.

Publishing document, Adding the references to jira etc.

At the moment I didn't find any dislike.

Ease to document, Adding the team members to access the document. Anyone in the team can change the document etc. Once the document is edited, then it will be highlighted.

It can let you categorise the topics which you want to show in a particular manner. It helps in good productivity.

Sometimes we can face some challenges regarding it's network issues and slowness apart from that it is very useful in team collaboration.

For a project specific knowledge, confluence is one of the best thing where you can document your overall structure of the business. Some projects may some techniques or technical errors which is not very conventional one. So, that technical knowledge can be documented in confluence. So, every person can refer the identical issues from confluence.

Easy to write documentation, publish within minutes and share to entire team. Multiple users can edit same page at same time. It has inbuilt version management which allows to revert back to previous versions in case of mistakes. Easier to upload images, convert from word documents. it also allows to set restrictive permissions for confidential data. Integration with JIRA, drawio is also great.

Free/personal version is not available. It can be costly for small organizations.

It saves the problem of creating/maintaining various versions of product/team/knowlege documentation. Allows multiple users to collaborate easily

The thing I love about confluence is the stability of how the service works and the ease of its integration with other services.

Sometimes the update of the file takes looooong

It serves s internal WIKI for all the projects' documentation.

The best thing about the Confluence is we can connect the our documentation table and data with Jira and it will be updated as project progresses.

I have'nt found any offline version of it, which may be helpfull, if you are working in plane or while travelling.

Instead keeping alot of word document and in multiple location with outdated information, confluence helps us organise our documentation at on place.

Easy to use, necessary for a company to organize its documentation

It's search index. It's hard to find something unless you know exact title of the page

Documentation in one place, easy to organize by spaces and teams. restriction on pages

Able to check out contents like SOP's or company Policies or recent updates. It was easy to create content and update the team mates on confluence.

while creating new content, it's a little tricky to add few edits . It takes long time to add each edits .

Ease in accessing contents as theres an option on the dashboard of shortcuts, the one which I have already accessed priorly.

The best thing about Confluence would be the ease of access and usage. The software is straightforward to use, and you have the Web version and the Mobile applications that you can use to increase productivity. We use Confluence to create and manage Internal documentation for our team members. The best features are: - Access control - Ease of Usage - Fonts and customizations offered - Page view; they have hundreds of page views and templates that you can select

The web app has to be refreshed to load content sometimes, and the updates are not pushed and auto-saved in real-time. Also, the app should have more options to customize how to show the images; the only option offered is to inline the body of the text.

- We use to it create internal documents - Control the version history of the documents - Also, it is the best tool to document stuff if your team uses JIRA as their ticket management system as it integrates the best with JIRA and gives you an option to associate the relevant tickets, which helps a lot.

Documentation management, intranet, easy browsing. Easy to collaborate

Less features to do data analytics on the page view

Documentation. Training modules. Knowledge base

it makes gathering and ordering info and docs easier for the project to proceed , and it is used day by day

so far i didn't have any issue with it , so far so good

in any project different people work on differen stuff , confluence makes it easy to share knowledge between team members

It's a very useful tool for writing documentation for all projects within an Organisation. Moreover, one can add comments on a particular Confluence page. It is great for keeping all documents at one place for everyone to reference,

Navigation and searches can be made a bit more robust and accurate. Sometimes, after searching for a particular keyword, the page seems stuck.

Handy tool for documentation and agile workflow. The page versioning and history features are the icings on the cake. It also allows collaboration features for different team members working on the same project.