Omnisend Reviews & Product Details

Needed help the first day & their customer service was AMAZING. She was patient and knowledgable, walked me through what I needed to do in order to end my emails. Explained why too! Love all the presets & even their YouTube channel has been very helpful. I am a visual learner so videos are my preferred way to learn new things. It integrated seamlessly with my Shopify store as well. I still have a great deal to learn about email marketing but I really do feel Omnisend has all the tools I need to be successful with emails. I made money off my first email & made enough to pay for my pro membership the first week.

I haven't fund anything I don't like so far.

The templates and set flows are very helpful as I learn the tricks to be successful with email marleting. I have been savign enails for years & did nothig with them until now.

The best thing about Omnisend is the Customer Support, they handled every issue with professionalism and they really solve the issue within 5 minutes, and kudos to Beran for giving a wonderful service.

Nothing. Omnisend will always be our email marketing platform

To reach out clients that registered with us before, we are a Real Estate company and this industry specially in Dubai is non-stop in terms of launching new properties. Omnisend help us to reach out existing clients for us to promote newly launch projects in Dubai Real Estate Market.

Omnisend has an intiutive interface and made it easy for me to set up exactly what I need for my Shopify store. And when I did run into some trouble, the customer support was ready to help me within minutes (by which time I had already figured out the solution on my own). Would recommend 100%

N/A If there are any issues, then I have not encountered them yet.

E-mail marketing

I've found that not only is Omnisend a little more flexible in the design of email campaigns, the customer service is FAST and Fantastic! Customer Support Agustin and their team, helped me sort through a small issue in absolutely no time at all. Super fast and friendly. I felt they put the emphasis on making their customers have the easiest and best experience they can.

I have not really found anything as of yet that I truly dislike about Omnisend at this time. I'm sure at some point there might be something minor, but I'm sure if it's a big enough issue and were contacted about it, they would be happy to assist in any way they can.

Omnisend makes it easy to create and build sleek email campaigns that help us introduce new products to our customers, inform them of sales and other promotions as well.

The most helpful aspects is the ability to format different templates.

Nothing! I truly enjoy every aspect of omnisend!

Omnisend helps me create emails, automations, forms etc which benefit my business and generate income.

It was very easy to set up the welcome automation and using the email marketing is also very simple. The customer service was always quick with responses, helpful and very friendly. I use the email marketing about once a week.

The pop up window to urge my customers to sign up for email marketing keeps poping up even if customers do not want to see it. Customers click the X but it keeps coming back even if they have already signed up.

They help me doing my email marketing and also help me with customers signing up for the newsletter

I like the possibility of sending emails, SMS, and push notifications. I had experience with friendly customer support, especially Maria helped me set up a new automation.

I don't know, how much it will cost, when I would have more than 2500 subscribers.

I send a freebie to my potential customers and inform them about my product in a welcome email series. After that, they visit my website and buy.

Great Customer Support. I like the service, the ease of use, the modern look and the intuitive user experience.

I do not dislike anything about Omnisend.

Email automation

Their support team replies with on point answers and they will truely do their best to help you.

Sometimes, answers to inquiries may take some time because those inquiries will be forwarded to their tech team. But it is still good because they will really give you accurate answers.

Automations flows and campaign marketing. It is beneficial so we can market our business with ease.

Friendly interface, integrates perfect with e-commerce, in my case is Woocommerce. Agustin helped me out identifying why my flow was not working properly in a promptly manner.

Nothing yet. I just signed a couple of weeks ago, but my experience has been pretty good.

It is helping me with automations to get more subscribers. So they can receive product information, offers, discounts. And the benefit of using it? It is one time setup and they will be doing the rest automatically for me. All process load resides on their end, not overloading my site and/or my hosting service. Dedicated support for a very specific marketing task.

Intuitive dashboard. Connecting WooCommerce store with Omnisend account through Omnisend WordPress plugin works like a charm. Initial tasks like setting first subscriber form, welcome email to new subscribers, abandoned cart email are set seamlessly. The free version (500 contacts) has all the features of paid plans.

Cannot point out anything right now. However, there is always a room for improvement.

For our WordPress websites that use WooCommerce plugin for e-commerce, we find Omnisend very handy. Being especially made for e-commerce stores, Omnisend will most likely already have features and templates for any business/use case. Readymade templates for emails, transactional emails, SMS messages together with exhaustive reporting.

It is simple to use and has advanced features. Customer support is great. Salma helped us solve many issues.

Some features are missing, hopefully they will be integrated in the future.

Creating a customer base and keeping them updated on all our brand's news

It is very easy to use . I love you can make a reoccurring campaign easily and effortlessly. I love being able to also send email blast out to customers . It is the cream of the crop of products

There is nothing to dislike at all. No everything works well. No everything has a proper solution. Nope it is exactly perfect. No improvements needed.

This program helps me to create a tailor made campaign for my individual customers . This double my productivity and increased my sales . Yes my business has increased tremendously

The support is amazing! Salma helped with my problem, where I was stuck.

Right now I can't say something bad about it.

Omnisend solving email marketing issue.

Besides the ease of drag and drop Email building, the most helpful thing about Omnisend is there constant improvements to the platform. They continue to listen to their customers and add new features that help us market our products and services to our customers.

What we dislike about Omnisend is their Content section. There’s no way to organize all of your pictures into folders. This would make adding content easier and quicker and more organized. Instead of typing the picture name or scrolling to you find it, it would be so much easier to have content placed into folders we can create and manage.

We are sending car abandonment, emails, product recommendation emails, transactional emails, and marketing emails. We are also using a list builder to continue to grow our reach as well as the SMS features to send direct marketing messages to our customers. All of this is being done on the on the same platform.

User friendly intuitive software fully supported 24/7 - Karine in support especially helpful

Nothing whatsoever - perhaps if it could cook dinner that would be perfect

Collection of prospective client email and SMS

I like Omnisend because it's quite simple, but all best practices for e-commerce are available there. The prices are reasonable, the integration with Shopify works great, and the customer support works excellent. I am especially greatful to Maria from customer support, she helps me to find the best solutions in a moment :) Maria, thank you so much. I like the built-in email editor, the main automations include all best practices. I see that the team improve the product. For example, the reports were updated a bit ago and new ones are better that the previous version. Good job, Omnisend! Strongly recommend.

Honestly Klaviyo is slightly more powerful in terms of functionality, but also much more expensive. Also I had some small dificulties building segments, but finally it was just a small logical task :)

The main issue Omnisend helps solving is reactivation of users and increasing LTV of clients. My own case is +180% of GMV of e-store on Shopify for niche e-commerce in EU.

Support is always diligent in solving issues. Karine ensured that we got to the bottom of an AC Automation query that I needed for a specific collection. Support is consistently good.

Support experience on a Sunday differs to the normal days of the week,but its not a train smash.

Omnisend ensures that no money is left on the table with a suite of Automation's on offer.

Signed up for the FREE account about 7 to 10 days ago. Set up the automation workflows which is easily done with their drag-and-drop builder. As of this writing, we're up just over $700 in revenue, from just the free email automations we set up. We just signed up for the paid plan and are looking forward to even more sales after starting to run promo campaigns. Their capabilities to set up so many different segments will allow us to target promos to different niches within our customer base. We're an online women's clothing store, so being able to target contacts based on interests is huge. This whole experience so far is fantastic, not to mention the thorough and quick support on the Chat whenever we need it, 24/7. Highly recommend!

Honestly, not a thing so far. Of course, it's tedious to sometimes work through any technical challenges through Chat, but we've had each one resolved quickly. There is an option for an Account Manager to work with each client, but we aren't there yet, so Chat it is.

We've not been with them long enough to give feedback on that.

I built up an email list before starting a mailing service, first i used mailchimp, then after researching which would be best for my needs as email services differ in how they bill, per contact/per email, ect. The templates Omnisends provides are pretty professional looking and easy to customize, one thing that also really captured my interest in its integration with websites like shopify. It provides forms for email capture as well as a small non-invasive teaser discount bubble on the bottom.

I feel the anaulitics arnt as easy to read as mailchimp, but they all provide basicly the same information so in my experince its a matter of adujsting. I do wish the teaser discount percent was more customizable, it only allows 5%, 10%, 15%

Its allowing me to let customers know of new products, and when sells end. It also is providing a very low bounce rate, so this is increaseing the effectiveness of the campaign by a meaningful percentage in my opinion.