Celonis Reviews & Product Details

Celonis EMS proofed the ability to unveil the real processes being executed under the hood of our systems, helping us to explain already known inefficiencies and to find new ones. Its most important feature is the ability to act immediately on the processes through direct instructions to the end users or by interacting directly with other systems. And since we're talking about identifying patterns in processes, it's even possible to anticipate them and act even before the problem ahead occurs. Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen.

Process Mining isn't "Process Magic", which means there is still some effort and knowledge of the process needed beforehand to instruct the tool on how to "mine" the process for you, mainly if we’re talking about processes that were never explored with Celonis before. There could be a friendlier tool to link the business data to Celonis allowing faster integration and easier data transformation.

We’ve thoroughly analyzed our credit recovery process and we were able to observe some of the inefficiencies we already knew but also to discover new ones. Once we found their root causes, we let Celonis notify the end users to execute the most important activities. By focusing the users on what to do first and when, we were able to reduce the time to recover credit which is crucial to our activity.

Power, ease of use, clear and visionary roadmap.Process analytics is a clear way to share end-2-end vision of proceses.

Service support of IBC could be improved.

We need to improve the CX of the final customer, improving processes and removing inefficiencies. With Celonis is possible to have a clear and easy end-2-end vision of the processes.

You can use Celonis to analyze data from a majority of CRM systems. But the real strength is in the possibility of exploring processes whitin a company. Almost an instant identification of bottle necks in a process, cycle times, changes, reworks and an automation level enables a different point of view on what happens behind known areas. Deep diving into all details helps you to specify reasons for identified issues.

A visual side of Celonis may be smoother. However, this is not a typical visualization tool; therefore, there is no real need for it.

We mainly try to eliminate reworks.

Easy to implement, unlimited possibilites, continous development of new features, user friendly interface, increasing community and last but not least, gaining massive transparency within your data.

Hard to keep up with new features and possibilities in App store makes you feel like to miss opportunities. Service desk is sometimes slow in helping with issues.

Improvement of your Order-to-Cash process, in particular reducing cancellation quote, throughput time and on-time delivery. Also better understanding of supply chain while using Purchase-to-pay process.

Any kind of process improvement can be easily identified by using Celonis. E.g. automation possibilities, risk minimalization, rework reduction, etc... Helps to make decision on lower and higher managerial level as well.

If someone is not involved into Celonis implementation process, it takes more time and effort to really understand the meaning of Celonis. Later joined colleagues are sometimes missing "Help button". :-)

Any kind of ad-hoc topic can be clarified immediately. Useful for post evaluation of a new system implementation. Spotting if any extraordinary event happens in a process --> action planning --> fixing. Support standardization approach by comparing different process flows. Perfect tool for decision making on every level (objective, clear, quantifiable).

The following are the essential points in favor of this tool:- Strong customer-centricity (e.g., Consulting) Product functionality and performance Continuous development of the products

What isn't in the most likely favor of this tool is:- PQL - requires better query builders that bring ease for the business users to build queries. GUI - extending the drag and drop functionality to build analysis quicker and not have to write formulas to perform various calculations

We analyze the client's finance-related pillars with Celonis. In addition, we use Celonis in order management, accounts payables, among other things. We are assessing the automation feasibility of workflows through Enterprise Management Platform solutions.

Its strongly customer focused and help us in data analytics, reporting and integration with downstream systems

For any small tech support need to escalate else issue is not resovled

Process mining and creating insights for customer

Celonis enables you to find out insights and discrepancies across the processes and then allows you to find the root cause for that inefficiency, all in a matter of minutes, thus helping in accelerated process improvement.

No dislike as such, but it can be an effort in terms of setting it up to integrate with the datawarehouse.

We are standardizing and harmonizing our top processes using celonis. It also helps us in achieving our key customer metrics by insights generation and action engine implementation.

Celonis software visualizes the actual purchase-to-pay process. Now we can see from an undistorted perspective the entire course of each order, from creating the order proposal to the payment of the invoice to the supplier. The Celonis company provides us with many benefits beyond the application. They regularly consult with us on application development, offer training and presentations, and provide us with a Business Value Architect who does an excellent job. Software implementation was super easy thanks to the prepared installation packages and well-processed documentation.

The implementation was easy, but the real challenge was to start generating value. Celonis is not miraculous. It is necessary to inspire all users within the organization to use it and begin to generate value requires hard work. Otherwise, everyone's considerable time and effort will be lost.

Celonis optimizes purchasing processes. The implemented solution brings the following benefits: >> Streamlining the purchasing process >> Increased transparency >> Reduction of costs

Explorers like process explorer, Variant Exp, Action Engine, Conformance checker, and multi-data source support

The technical expertise of backend SAP systems is required if customizing standard domains

End to end operations overview and process overview task overview and automation as it supports inbuilt python capabilities via library Celonis_tools

The kind of product vision you have is the amazing one. All new features you are adding is helping us find better insights for our customers

Process Explorer functionality can be improved, such as keep the process views static, and if we add further connections, it shouldn't distort. The best example is if you see the PafNow process view.

There are numerous, which can't be explained. I can say a simple statement to quantify the usage, "wherever there is process data anybody can reapout the benefit out of Celonis". Few benefits which I can ghilight is- 1. Risk Mitigation 2.Reducing the wastage (Resource, wastage) 3. Easy value realization

Quick understanding of existing processes, with great modules like execution management system, action engine, and Celonis also provides well-defined tools to remove any gaps you have identified in your processes in real-time with rapid identification of process GAPS. Especially for SAP ERP systems predefined process connectors and analysis available. Great online training platform and training for different user roles.

Data models need to be fitted properly, we discovered a huge number of process variants and I was expecting that Celonis is also providing a methodology to deal with that issue, but it's up to you how you cluster and organize any further activties. Also you need deep process knowlegde or need to understand the process to make use of the data. Offcourse the price could be better, and any customization needs more expertise of the product.

Process GAPS, Finding Automation Opportunities, Deviations, and arriving at a process KPIs

The capability of software to integrate with different database systems and the feature of process explorer

The science behind its establishment in any industry mostly relies on data scientists

I have digitalized the conventional value stream mapping through celonis and I have realized to view real-time and dynamic data from MES software installed in the production line. This live data has helped the production specialists to work on process improvements on the shopfloor.

The out-of-the-box available connectors to multiple source systems, which enable visualizations at a very rapid pace.

The claim by Celonis that almost everything can be done by business users and no technical support is needed, which is not true.

Identifying variations in processes, data issues at source systems, accurate KPI monitoring over time. Process standardization, increased automation, inproved visibility of process bottlenecks.

It is not only the tool itself that convinces but also the people behind it. • Online training with different tailored tracks • Intuitive handling of the tool • Quick customization of views, dashboards, KPIs without extensive programming knowledge • A level of transparency that you will never get like this • Building a community with experience sharing between companies and other enthusiasts • Excellent support (fast, professional) • Constantly something new is added (app, function) • Customer satisfaction as the primary goal • Analysis options with different jumps and on the fly filtering options e.g., by specific activities, customer, sales, period

Nothing of great importance - navigation on the homepage is in some places difficult to get used to More freedom in visualization presentation More administrative overviews, e.g., increasing data consumption based on timeline

Transparency and process discovery for historically grown O2C process Increase automation rate, uncovering supposed automation Decrease rework rate Shared, cross-departmental and cross-regional view of the process

Celonis is very user friendly tool that enables the user to analyse the process and discover a lot of imperceptible flaws which would be hard to detect other way.

There are some minor improvements that can be worked on like the "back button" during the development on new dashboards but overall I like pretty much everything.

We are analyzing the inefficiencies we already knew that could occur during the process and discovering new ones and ensure we can eliminate or speed up some steps of the process in order to save money and time to the company.

Technical - Easy to learn, Well known SQL oriented design, drag and drop feature. User perspective - Able to drill down to core and find hurdle, nuisances, showstoppers.

Realtime extraction is missing but Celonis team is continuously improving.

Problem solving - 1. Extracting data and building SQL queries in backend to transform SAP data into Celonis dashboard. 2. Designing dashboards, mapping SAP tables, fields and working on custom graphs and formula. Benefit realized - 1. Layout design is easy as its just drag and drop. 2. dashboard and filters are very user friendly. 3.Comparing to SAP, one can write complex formula, KPI very easily with user of SQL and PQL.

Having almost all F&A data , for majority of countries under single Celonis dashboard

Due to huge amount of data sometime Celonis can load/reload for few moments but largely it is due to network performance and inhouse servers capability. Once it is improved Celonis should not be a showstopper of high performance

I am analyzing accuracy of Accounts Payable process in terms of paying invoices on time (or late). It helped very quickly to zero in on key drivers of late payments due to invoices scanned as overdue or invoices with abnormally long clearing time.

To get transparancy very fast and get also the ideas and possibilities for automated solutions.

At the beginning the data load don`t fit very well, but now it works really good and Celonis did a great support job.

We got a really good transparancy about the issues and the possiblities for improvment the business and speed up our processes. We did some easy automations and also some quick analysis, which last at other systems much more time.

The flexibility under the analysis is really incredible. Even though the tool has a lot of differents conection, it's very frectionless. But is import to know what is the best information of your process for you get the best from the Celonis.

The vision of information is a little bit limited. But with the demo of Business View I think it could be better.

Automated processes and visibility.