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Canny
4.5
(49)
1 deal available  | Redeemed by 19 software buyers
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Canny Reviews & Product Details

Canny Overview
What is Canny?

Canny is a customer feedback management tool that helps businesses collect, prioritize, and manage feedback from their users. It provides features such as voting on feature requests, tracking user sentiment, and integrating feedback into the product development process. This allows companies to make informed decisions based on actual user needs and preferences.

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Canny Product Details
Capabilities
AI
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based
Support Chat, Email/Help Desk, FAQs/Forum
Training Documentation
Languages English
Canny Media
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 05, 2024
Canny Logo
49 Canny Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
5.0
AG
Anubhav G.
Founder
Share
"Streamline Feedback Management and Product Development with Canny"
What do you like best about Canny?

Canny makes it easy to manage community and enterprise feature requests and feedback around the product, it makes it good to integrate into our app as integrated widet as well

What do you dislike about Canny?

the documentation could be improved, I had to contact Canny's support to get clarity about using SSO instead of identifying calls on Canny widgets

What problems is Canny solving and how is that benefiting you?

we're using it for feedback and feature request management segmented over plans and user personnas to build internal product roadmaps

Small Business (50 or fewer emp.)
Jan 20, 2024
 Source
Overall Rating:
5.0
SD
Simone D.
Founder
Share
"Great experience"
What do you like best about Canny?

The suggest feature dashboard that can be installed inside your application admin panel. The fact there is a free tier available.

What do you dislike about Canny?

For now I didn't find anything I dislike.

What problems is Canny solving and how is that benefiting you?

I wanted to have a public roadmap and a dashboard in which the users of our application can suggest requests. Canny does that with Single Sign On and with a free plan Amazing!

Mid Market (51-1000 emp.)
Dec 20, 2023
 Source
Overall Rating:
5.0
JH
Jessica H.
Founder
Share
"Great feedback tool, very user-friendly"
What do you like best about Canny?

Easy to use as a customer and admin. Our customers interact with this easily and provide incredible feedback and insights for our CX and Product teams. UI is clean and modern. Responsive and helpful sales and CX teams. The Salesforce integration is a major game-changer!

What do you dislike about Canny?

No identified downsides -- Overall, things have been going smoothly!

What problems is Canny solving and how is that benefiting you?

Collecting feedback and ideas from our customers, stack-ranking feedback by revenue and/or volume, and changelog communciations

Small Business (50 or fewer emp.)
Dec 18, 2023
 Source
Overall Rating:
5.0
AV
Aurelio V.
Ceo
Share
"AWESOME TOOL !!!"
What do you like best about Canny?

User engagement on our roadmap has sky rocket with the implementation of Canny. It's like democracy for a product.

What do you dislike about Canny?

Nothing so far, they are way ahead of the competition.

What problems is Canny solving and how is that benefiting you?

User engagement on our public roadmap

Small Business (50 or fewer emp.)
Nov 20, 2023
 Source
Overall Rating:
5.0
KC
Kat C.
Founder
Share
"Simplistic, straightforward, and easy to use"
What do you like best about Canny?

I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better. The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up. I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of!

What do you dislike about Canny?

I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself.

What problems is Canny solving and how is that benefiting you?

Canny is providing a space for our team to collect customer feedback on features available in our platform. Being able to hear from our customer base first hand allows us a better insight into our user's experience in order to iterate and build better platform features.

Mid Market (51-1000 emp.)
Nov 19, 2023
 Source
Overall Rating:
5.0
BT
Bernadett T.
Product Marketing Lead
Share
"Super easy to use, includes everything you need for customer feedback"
What do you like best about Canny?

Easy to use, user friendly interface, great features

What do you dislike about Canny?

Customer need to sign up, or you can integrate it with your app, but it would require more time

What problems is Canny solving and how is that benefiting you?

Customer centric product development

Small Business (50 or fewer emp.)
Nov 10, 2023
 Source
Overall Rating:
5.0
PV
Preston V.
Founder
Share
"CleverCase loves Canny!"
What do you like best about Canny?

It's seemless integration into our existing infrastructure making it all look like one application.

What do you dislike about Canny?

Nothing at all, we are very please with the value and functionality.

What problems is Canny solving and how is that benefiting you?

Giving our users a voice. It's incredible to see what they want in an organized fashion.

Mid Market (51-1000 emp.)
Oct 22, 2023
 Source
Overall Rating:
5.0
CL
Chandan L.
Founder
Share
"Best customer feedback tool"
What do you like best about Canny?

Easiest way to triage customer feedback and have a public facing product roadmap

What do you dislike about Canny?

Could be easier to auto-triage issues, duplicates, etc.

What problems is Canny solving and how is that benefiting you?

Gathering customer feedback, communicating with users, public roadmap

Small Business (50 or fewer emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
LF
Lee F.
Founder
Share
"A great Product owners tool!"
What do you like best about Canny?

Easy to create new posts, view exisiting and upvote on items, keeps a single source of truth for customers and internal staff requests.

What do you dislike about Canny?

Only thing would be to allow more than one integration with the free plan.

What problems is Canny solving and how is that benefiting you?

single source of truth, that updates users who have voted on an item when that item changes status or has an update

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
IU
Ismail U.
Founder
Share
"Simple and intuitive UI"
What do you like best about Canny?

I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic.

What do you dislike about Canny?

The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however...

What problems is Canny solving and how is that benefiting you?

To capture feedback and feature requests from customers, and have a public forum to communicate updates on those individual requests. I feel the Roadmap feature in theory is really powerful, but I have yet to find a way to integrate it better into my workflows.

Small Business (50 or fewer emp.)
Sep 20, 2023
 Source
Overall Rating:
5.0
MC
Michael C.
Founder
Share
"Excellent feedback tool. Would recommend to any business."
What do you like best about Canny?

Amazing features, simplified feedback flow, incredibly easy to manage.

What do you dislike about Canny?

Not much, I can't say we have many complaints about this tool.

What problems is Canny solving and how is that benefiting you?

Ability to manage feedback from clients and create actionable support based on real data

Small Business (50 or fewer emp.)
Mar 09, 2023
 Source
Overall Rating:
5.0
MZ
Margarita Z.
Founder
Share
"Great app for collecting feedback and updates"
What do you like best about Canny?

Canny is a great tool for product managers who are willing to interact with their users, perfect for collecting feedback and publishing product updates.

What do you dislike about Canny?

So far, there is no integration of Canny changelog with a chat, it would be great to be able to collect feedback right in the chat.

What problems is Canny solving and how is that benefiting you?

It helps me find out what users think of our product and find new ideas for product development.

Mid Market (51-1000 emp.)
Dec 13, 2022
 Source
Overall Rating:
5.0
NB
Namon B.
Ux/Ui Designer
Share
"Out-of-the-box feedback forum"
What do you like best about Canny?

Canny is our first experience with a customer-facing feedback forum. It's been a very positive experience for us and our customers. The ability to post is straightforward. I love the ability to see posts by what is newest, trending or has the most votes. I also love the facility of adding posts on behalf of our customers, if the feedback comes through other channels.

What do you dislike about Canny?

It's difficult to get to the category settings. I wish I could add or edit categories on the fly, while reviewing posts, rather than stop my workflow and navigate to another section of the app.

What problems is Canny solving and how is that benefiting you?

We needed a customer-facing forum to better understand the features our customers want from our product. It also gives our customers another avenue to easily voice their opinions from a feedback link within our product, without having to re-authenticate.

Small Business (50 or fewer emp.)
Dec 09, 2022
 Source
Overall Rating:
5.0
Henrik C. avatar
Henrik C.
Manager, Talently
Share
"Very easy to use - both as admin and user. Helped us get IT-planning streamlined."
What do you like best about Canny?

The option to test with a free license. We use it for internal IT-planning and for a small group of people. We do consider opening it to our customers and candidates for a broader feedback system. The ease of use makes this a pure strategic decision and not an "IT-issue".

What do you dislike about Canny?

So far I found nothing that detracts from the value created by Canny.

What problems is Canny solving and how is that benefiting you?

Internal IT planning is now structured and streamlined.

Mid Market (51-1000 emp.)
Dec 08, 2022
 Source
Overall Rating:
5.0
TK
Theodore K.
Customer Experience
Share
"Great application that our customers use daily"
What do you like best about Canny?

Overall Canny's product is great! Very easy to use and manage. Customers can seamlessly submit requests using SSO and get notifications on any status changes.

What do you dislike about Canny?

Would love to see more integrations and the ability to tie in more than one customer metric.

What problems is Canny solving and how is that benefiting you?

Canny is helping us continue to be agile while prioritizing feature/improvement requests that align with the needs of our customers.

Small Business (50 or fewer emp.)
Dec 06, 2022
 Source
Overall Rating:
5.0
EM
Eben M.
Founder
Share
"The best and easiest way to gather customer requests and show progress on development"
What do you like best about Canny?

Easy to gather and organize customer requests and communicate with them. Has a simple and attractive visual style for the feedback cards and an easy-to-use editor for the release notes. The free tier does everything we need it to.

What do you dislike about Canny?

There's very little to complain about. I sometimes find the admin view cluttered and toggle back to the public view when I want to get an overview of what's there.

What problems is Canny solving and how is that benefiting you?

The issue we wanted to address using Canny was that we lacked a coherent way to gather and organize customer requests and then communicate back to them what features we're working on.

Small Business (50 or fewer emp.)
Sep 12, 2022
 Source
Overall Rating:
5.0
Simon B. avatar
Simon B.
Co Founder And Cto
Share
"A truly delightful experience"
What do you like best about Canny?

I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I get using Canny.

What do you dislike about Canny?

So far we haven't hit any major issues in our integration.

What problems is Canny solving and how is that benefiting you?

Adding feature request functionality and development changelog to our app.

Small Business (50 or fewer emp.)
Jun 15, 2022
 Source
Overall Rating:
5.0
AR
Anamaria R.
Customer Support
Share
"its great to keep clients happy when you don't have the solution yet."
What do you like best about Canny?

It counts the vote and keeps track of the progress

What do you dislike about Canny?

So far nothing is missing, it's very helpful

What problems is Canny solving and how is that benefiting you?

keeps clients satisfied when their demands cant be solved instantly and provides a sensation of being heard

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
PK
Paul K.
Co Founder
Share
"A "cheat code" to understand your customers needs better"
What do you like best about Canny?

It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!

What do you dislike about Canny?

There's nothing about this product that I dislike

What problems is Canny solving and how is that benefiting you?

We've been able to prioritise our feature roadmap in a way that aligns with the needs of our customers. It has helped us adapt and grow.

Mid Market (51-1000 emp.)
Mar 07, 2022
 Source
Overall Rating:
5.0
JL
Jack L.
Product Manager
Share
"Canny is great for user research!"
What do you like best about Canny?

I am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.

What do you dislike about Canny?

Canny doesn't allow us to remove the Canny branding on our client facing site. I think this could be a premium feature added on their plans. But I do understand why they don't allow this.

What problems is Canny solving and how is that benefiting you?

User research, user feedbacks, personas research. I have used canny's feedbacks as user stories for product development, I have also advise on user personas refinement with canny's feedbacks.

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