Canny Reviews & Product Details

Canny makes it easy to manage community and enterprise feature requests and feedback around the product, it makes it good to integrate into our app as integrated widet as well

the documentation could be improved, I had to contact Canny's support to get clarity about using SSO instead of identifying calls on Canny widgets

we're using it for feedback and feature request management segmented over plans and user personnas to build internal product roadmaps

The suggest feature dashboard that can be installed inside your application admin panel. The fact there is a free tier available.

For now I didn't find anything I dislike.

I wanted to have a public roadmap and a dashboard in which the users of our application can suggest requests. Canny does that with Single Sign On and with a free plan Amazing!

Easy to use as a customer and admin. Our customers interact with this easily and provide incredible feedback and insights for our CX and Product teams. UI is clean and modern. Responsive and helpful sales and CX teams. The Salesforce integration is a major game-changer!

No identified downsides -- Overall, things have been going smoothly!

Collecting feedback and ideas from our customers, stack-ranking feedback by revenue and/or volume, and changelog communciations

User engagement on our roadmap has sky rocket with the implementation of Canny. It's like democracy for a product.

Nothing so far, they are way ahead of the competition.

User engagement on our public roadmap

I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better. The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up. I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of!

I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself.

Canny is providing a space for our team to collect customer feedback on features available in our platform. Being able to hear from our customer base first hand allows us a better insight into our user's experience in order to iterate and build better platform features.

Easy to use, user friendly interface, great features

Customer need to sign up, or you can integrate it with your app, but it would require more time

Customer centric product development

It's seemless integration into our existing infrastructure making it all look like one application.

Nothing at all, we are very please with the value and functionality.

Giving our users a voice. It's incredible to see what they want in an organized fashion.

Easiest way to triage customer feedback and have a public facing product roadmap

Could be easier to auto-triage issues, duplicates, etc.

Gathering customer feedback, communicating with users, public roadmap

Easy to create new posts, view exisiting and upvote on items, keeps a single source of truth for customers and internal staff requests.

Only thing would be to allow more than one integration with the free plan.

single source of truth, that updates users who have voted on an item when that item changes status or has an update

I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic.

The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however...

To capture feedback and feature requests from customers, and have a public forum to communicate updates on those individual requests. I feel the Roadmap feature in theory is really powerful, but I have yet to find a way to integrate it better into my workflows.

Amazing features, simplified feedback flow, incredibly easy to manage.

Not much, I can't say we have many complaints about this tool.

Ability to manage feedback from clients and create actionable support based on real data

Canny is a great tool for product managers who are willing to interact with their users, perfect for collecting feedback and publishing product updates.

So far, there is no integration of Canny changelog with a chat, it would be great to be able to collect feedback right in the chat.

It helps me find out what users think of our product and find new ideas for product development.

Canny is our first experience with a customer-facing feedback forum. It's been a very positive experience for us and our customers. The ability to post is straightforward. I love the ability to see posts by what is newest, trending or has the most votes. I also love the facility of adding posts on behalf of our customers, if the feedback comes through other channels.

It's difficult to get to the category settings. I wish I could add or edit categories on the fly, while reviewing posts, rather than stop my workflow and navigate to another section of the app.

We needed a customer-facing forum to better understand the features our customers want from our product. It also gives our customers another avenue to easily voice their opinions from a feedback link within our product, without having to re-authenticate.

The option to test with a free license. We use it for internal IT-planning and for a small group of people. We do consider opening it to our customers and candidates for a broader feedback system. The ease of use makes this a pure strategic decision and not an "IT-issue".

So far I found nothing that detracts from the value created by Canny.

Internal IT planning is now structured and streamlined.

Overall Canny's product is great! Very easy to use and manage. Customers can seamlessly submit requests using SSO and get notifications on any status changes.

Would love to see more integrations and the ability to tie in more than one customer metric.

Canny is helping us continue to be agile while prioritizing feature/improvement requests that align with the needs of our customers.