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SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
How does SurveyMonkey compare to Survicate?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 23, 2024
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Feb 07, 2024
 Source
Overall Rating:
5.0
Melissa L. avatar
Melissa L.
Director Of Research
Share
"SurveyMonkey"
What do you like best about SurveyMonkey?

I can create surveys from scratch. They off professional questions through customized templates.

What do you dislike about SurveyMonkey?

There is really nothing to dislike about SurveyMonkey. It's self-explanatory.

What problems is SurveyMonkey solving and how is that benefiting you?

When I get stuck, SurveyMonkey put together common issues to help resolve the issue.

Enterprise (> 1000 emp.)
Feb 06, 2024
 Source
Overall Rating:
5.0
Vikas H. avatar
Vikas H.
Senior Sales Consultant
Share
"Surveys made easy with SurveyMonkey"
What do you like best about SurveyMonkey?

The best thing about SurveyMonkey is that it supports audios and videos. And you can track live results as well. The data analytic tools is user friendly. You can make effective business decisions accurately.

What do you dislike about SurveyMonkey?

There is nothing that I don't like about SurveyMonkey.

What problems is SurveyMonkey solving and how is that benefiting you?

Creating surveys is really criticial to our business. Creating surveys on SurveyMonkey is extremely easy as you you don't need to understand the logic as it does everything for you in the background.

Enterprise (> 1000 emp.)
Feb 05, 2024
 Source
Overall Rating:
5.0
Abhishek K. avatar
Abhishek K.
Vp Core Banking
Share
"SurveyMonkey Application Review"
What do you like best about SurveyMonkey?

The ease it provides to create the survey with different available options and easy to publish the surveys is awesome just on a click of button.

What do you dislike about SurveyMonkey?

The UI can be made more customer attracting with more attractive visual representation of the different surveys.

What problems is SurveyMonkey solving and how is that benefiting you?

Easy to create surveys and ease to collect the outcome once the survey is completed to be published

Mid Market (51-1000 emp.)
Feb 04, 2024
 Source
Overall Rating:
5.0
SA
Suzanne A.
Administrative Associate Iii
Share
"Great Survey"
What do you like best about SurveyMonkey?

Easy to navigate, Not too long. A pleasure to do

What do you dislike about SurveyMonkey?

Nothing! It is fabulous to use. I highly recommend

What problems is SurveyMonkey solving and how is that benefiting you?

It is solving gathering everyone's opinions

Enterprise (> 1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
RB
Rebekah B.
Founder
Share
"Great and easy-to-use Survey Monkey"
What do you like best about SurveyMonkey?

It's so incredibly easy to create a variety of questions to meet different survey requirements that appeal to different users.

What do you dislike about SurveyMonkey?

I dislike that it's not integrated into Microsoft Teams, since that's the application my organization collaborates with constantly.

What problems is SurveyMonkey solving and how is that benefiting you?

Survey Monkey made it easy for me to gather feedback after several large trainings I facilitated, and it made it easy for me to improve my processes based on this feedback.

Enterprise (> 1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
5.0
Jen L. avatar
Jen L.
Teacher
Share
"Love Survey Monkey for PTSA!"
What do you like best about SurveyMonkey?

The ability to organize donations quickly and efficiently.

What do you dislike about SurveyMonkey?

Maybe be able to add my own pic as a background?

What problems is SurveyMonkey solving and how is that benefiting you?

PTSA donations

Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
AD
Allison D.
Physician Assistant
Share
"Easy to use for multiple purposes."
What do you like best about SurveyMonkey?

Easy to use. Often used this in school for events to get everyone's opinion on a topic.

What do you dislike about SurveyMonkey?

The website is sometimes glitchy and has a lot of ads.

What problems is SurveyMonkey solving and how is that benefiting you?

Easy to get multiple opinions in one place.

Enterprise (> 1000 emp.)
Jan 09, 2024
 Source
Overall Rating:
5.0
Chris G. avatar
Chris G.
Operations Supervisor
Share
"No Survey Monkeying around!!"
What do you like best about SurveyMonkey?

This software is easy to use and to set up for your team, you can get excellent feedback using this software and the elements it provides within it. I would highly recommend using this should you have any surveys to be done.

What do you dislike about SurveyMonkey?

There could be so much more done with this software if feels like they should be offering more than what it is. I would recommend that they get innovative and come up with something unique to their business.

What problems is SurveyMonkey solving and how is that benefiting you?

Getting anonymous feedback from your team or your customer base for that matter. Most people don't like to offer up the truth when it comes to their feedback where survey monkey helps get you around that.

Small Business (50 or fewer emp.)
Jan 08, 2024
 Source
Overall Rating:
5.0
PT
Pradeep T.
Associate Information Technology Consultant
Share
"Nice tool to take survey"
What do you like best about SurveyMonkey?

It's pretty nice too to provide/conduct survey

What do you dislike about SurveyMonkey?

Notting as of now as it is just survey portal

What problems is SurveyMonkey solving and how is that benefiting you?

Taking survey

Mid Market (51-1000 emp.)
Jan 06, 2024
 Source
Overall Rating:
5.0
Paul K. avatar
Paul K.
Teacher
Share
"Flexible and Anonymous Surveying"
What do you like best about SurveyMonkey?

Suevey Monkey offers the ability to collect information in a flexible way that can be extrapolated into useable feedback.

What do you dislike about SurveyMonkey?

Would like to ability to close all of the web-collectors on a single survey in one short action rather than a step by step procedure.

What problems is SurveyMonkey solving and how is that benefiting you?

Survey Monkey allows for the collection of data in an anonymous and user friendly way, I use the platform to collect student and staff feedback.

Mid Market (51-1000 emp.)
Jan 04, 2024
 Source
Overall Rating:
5.0
Abriale J. avatar
Abriale J.
Purchasing Buyer
Share
"Monkey Review"
What do you like best about SurveyMonkey?

Survey Monkey allows the colleague to answer anonymously. Survey monkey is quick and convenient

What do you dislike about SurveyMonkey?

Sometimes answers are not always straight forward yes or no, or likely or unlikely. I think it should have an area for you to elaborate with a NA but explain why you chose that particular answer.

What problems is SurveyMonkey solving and how is that benefiting you?

Employee engagement is sometimes low when a team member sends out a survey. But if we are allowed to use a survey monkey, people will tend to answer honestly without identifying.

Enterprise (> 1000 emp.)
Jan 04, 2024
 Source
Overall Rating:
5.0
Tanmay M. avatar
Tanmay M.
System Analyst
Share
"Survey monkey"
What do you like best about SurveyMonkey?

we are using this for survey of user feedback. users are happy with this link

What do you dislike about SurveyMonkey?

link is quite fast but sometimes it is very slow maybe it was a internet issue

What problems is SurveyMonkey solving and how is that benefiting you?

we are using this as form building as well. that is quite good

Mid Market (51-1000 emp.)
Dec 27, 2023
 Source
Overall Rating:
5.0
Shubhi A. avatar
Shubhi A.
Sr. Content Marketer
Share
"Excellent tool to create surveys online for free"
What do you like best about SurveyMonkey?

Super easy-to-use tool that allows you to create surveys online within minutes based on your requirements.

What do you dislike about SurveyMonkey?

Can't think of anything in particular based on my experience.

What problems is SurveyMonkey solving and how is that benefiting you?

Helps me create forms and online surveys to understand customer preferences and pain points.

Small Business (50 or fewer emp.)
Dec 13, 2023
 Source
Overall Rating:
5.0
Lavlu M. avatar
Lavlu M.
Digital Marketing Specialist
Share
"SurveyMonkey Can Help Companies That Want to Learn From Their Customers"
What do you like best about SurveyMonkey?

It's a survey program that lets you create surveys using graphs from its user interface and provides you with the required data as a report

What do you dislike about SurveyMonkey?

Comparing the interface to other survey applications, it is a little more complicated. It will be difficult for you to prepare a survey if you don't know enough.

What problems is SurveyMonkey solving and how is that benefiting you?

With AI, you can build surveys quickly. You can construct high-quality surveys with attractive designs. Lastly, you can gather survey data across several platforms.

Mid Market (51-1000 emp.)
Dec 12, 2023
 Source
Overall Rating:
5.0
GS
Gurpreet S.
Founder
Share
"An impressive tool to gather customer feedback."
What do you like best about SurveyMonkey?

Flexibility of integratiing it with any modern helpdesk system be it Kayako or Zendesk.

What do you dislike about SurveyMonkey?

Nothing, it is just amazing and powerful tool.

What problems is SurveyMonkey solving and how is that benefiting you?

Gathering customer feedback on support cases.

Small Business (50 or fewer emp.)
Dec 09, 2023
 Source
Overall Rating:
5.0
Srinivas P. avatar
Srinivas P.
Senior Software Engineer
Share
"Convenient"
What do you like best about SurveyMonkey?

Ease of getting the suggestions in the form of survey data. Features which allow us to get feedback accurately.

What do you dislike about SurveyMonkey?

I didn't faced any challenges as of now.

What problems is SurveyMonkey solving and how is that benefiting you?

Getting the customer or overall feedback of any product which will be beneficial to improvise the product.

Enterprise (> 1000 emp.)
Dec 07, 2023
 Source
Overall Rating:
5.0
ST
Sari T.
Cultural Specialist
Share
"Great for social experiment surveys, gaining insight, and other"
What do you like best about SurveyMonkey?

It's ease of use and straight to the questionnaire upon posting.

What do you dislike about SurveyMonkey?

No real issues or concerns that are not to like.

What problems is SurveyMonkey solving and how is that benefiting you?

Helps to implement certain features or workarounds to help our department as a whole.

Small Business (50 or fewer emp.)
Dec 04, 2023
 Source
Overall Rating:
5.0
Jeet Guha T. avatar
Jeet Guha T.
Founder
Share
"Survey Monkey Is Awesome"
What do you like best about SurveyMonkey?

I really like using Survey Monkey! The user-friendly interface makes survey creation a breeze, and I appreciate the platform's versatility in offering various question types and templates that perfectly suit my survey needs. The real-time reporting and data export features have been a game-changer for me, allowing in-depth analysis with ease.It is also free to use upto some extent and provides an array of usage!

What do you dislike about SurveyMonkey?

Well, it does have a subscription package to unlock its full potential. Me being in college, I don't have a lot of money to buy the use of a survey form that I'll be using for my college projects and conduct data analysis.

What problems is SurveyMonkey solving and how is that benefiting you?

I don't have a business. It really helped me to gain user insights on college projects and helped me to view analytics in a very user friendly dashboard

Small Business (50 or fewer emp.)
Dec 03, 2023
 Source
Overall Rating:
5.0
JJ
Janna J.
Data Processing Specialist
Share
"SurveyMonkey is an easy to use tool"
What do you like best about SurveyMonkey?

SurveyMonkey is an easy to use program to create fun, informative, intellectual, and entertaining surveys for people to enjoy.

What do you dislike about SurveyMonkey?

There isn't anything I dislike about SurveyMonkey.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey helps me create more surveys that are easy to do and understand.

Small Business (50 or fewer emp.)
Nov 30, 2023
 Source
Overall Rating:
5.0
TN
Tiknika N.
Manager Of Administration
Share
"Great Survey Resource"
What do you like best about SurveyMonkey?

The analytic abilities are amazing. The data and charts that can be pulled made the report out so much easier.

What do you dislike about SurveyMonkey?

I did not find anything that I did not like.

What problems is SurveyMonkey solving and how is that benefiting you?

Collection of survey data and analysis of results