Papaya is a cloud-based software for multinational businesses, built to manage global payroll, cross-border payments, and contractors. Among its most notable features include cost breakdown analysis, data security, benefits administration, and records management. The integrated suite also offers tools for hiring, onboarding, managing, and paying employees in one end-to-end solution.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
I really like the expertise of the payroll team
Invoices should be more detailed : worker ID, items
Uniformizing payroll process Decreasing interlucuter's number Centralizing payroll
First of- great service is a huge benefit and the platform is extremly friendly and easy to use. Everything is on point
have not yet faced any difficulties. will amend my review in the future if nessecary
Hiring in countries where I dont occupy entitiy
The Customer Success team is great to work with. They are quick to respond, answer all questions, and are very nice.
So far nothing! Everything has been great with Papaya.
Our international hiring has been a lot easier with Papaya Global.
I really enjoy the responsiveness & expertise of the local teams across the diverse locations we have. When having issues or last minute adjustments, the team & CSM are responsive and understanding.
The invoices could be more detailled or specific as in some case, we have trouble to link specific items to specific employees. The massive update of employees data's fixed data (home address, job title, salary) can be cumbersome as we need to request a specific file in order to perform the update.
Centralizing the payroll & smoothing the process as it is uniforming it. We were able to construct our payroll process around Papaya's data input mask spreadsheet. And decreasing the number of interlocutors which ease the communication.
Papaya Global is a very helpful solution in order to manage payroll for several locations: having everything on the same platform, a single point of contact, and the same format for every report, is very valuable. The platform is also user friendly, and the Payroll experts are available for any question.
The invoices are not always as much details as we'd like to, and the PTO import system on the platform is not Papaya's best feature yet.
We don't always have the full knowledge of every locations we are operating, Papaya's helping us with that. Thanks to Papaya we can hire and process payroll for employees in several locations, including social declarations.
Very positive experience so far: Friendly, responsive and supporting team Platform is straightforward and intuitative Good notifications Short onboarding time Good cooperation with local partners
Invoices in dispute- long time to correct an invoice
to hire talents internationally
A great company with a beneficial and efficient solution, especially for those who employ in various countries. Support many countries. A friendly and easy-to-implement platform. The customer success team is always amiable and available, gets back quickly and tries to help as much as possible with what is needed.
Nothing I can think about at the moment :-)
Helps in hiring employees in countries where we do not have a legal entity, and we have many such countries, including information about those countries in terms of laws and regulations
Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help. I also love Papaya's Countrypedia. Very useful and insightful!
So far I am happy with the services Papaya Global offers to us.
Hiring and onboarding employees from different countries is the best help Papaya Global assist us with. They enable us to employ qualified employees from different countries while processing the HR services seamlessly.
The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.
Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.
Helping us to engage talent in markets where we do not have a local entity
Papaya is able to manage ALL of our employees globally, everything is managed through the platform, it's easy but sophisticated
nothing really, I like the solution a lot
We are able to streamline all the employees, to have one portal for them to onboard and manage their personal info and we can get a dedicate team of experts in the global complexities of taxes, compliance, benefits and equity
Papaya Global offers features with the latest technology that make payroll processing a lot easier than it has ever been.
I haven't come across any negative experiences with Papaya global
Papaya Global enables us to hire people from any part of the world by taking care of the local legal requirements and by processing payroll as well. This lets the business be location-agnostic. With the technology that the platform of Papaya Global offers, it becomes so easy to administer.
The Client Success team who supports me worldwide, not only is their service level great they are humans and adapt to your style to support accordingly.
Sometimes it can be a slight admin when Papaya switch between their providers as they continue to improve their services. Nothing major just something you may not face with other providers.
Global employment, USA/UK Payroll and IC payment systems
Their SaaS and great CSM make our job of managing a distributed workforce much more manageable.
The platform still needs some improvements and automations. There are also limitations on the employee experience you can provide, as it depends on the local partner of each region.
Thanks to Papaya, we can manage our EOR onboardings and payroll almost seamlessly.
Employee onboardin and the ability to upload an employee contract, which allow papaya to collect all details.
Lack of technical enhancements to the employee profiles
There are too many to mention, but I think with the right resource support papaya could go really far.
Efficient Onboarding in 48 hours - was smooth
Expensive, a bit more than the competition also they gave a discount
I found Papaya Global through this site: https://remotepad.com/best-eor-companies/ The choice was done after talking with their rep. Everything was smooth, however they are clearly on the pricey side. But i assume quality has a cost.