Papaya Global Reviews & Product Details

Very positive experience so far: Friendly, responsive and supporting team Platform is straightforward and intuitative Good notifications Short onboarding time Good cooperation with local partners

Invoices in dispute- long time to correct an invoice

to hire talents internationally

A great company with a beneficial and efficient solution, especially for those who employ in various countries. Support many countries. A friendly and easy-to-implement platform. The customer success team is always amiable and available, gets back quickly and tries to help as much as possible with what is needed.

Nothing I can think about at the moment :-)

Helps in hiring employees in countries where we do not have a legal entity, and we have many such countries, including information about those countries in terms of laws and regulations

Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help. I also love Papaya's Countrypedia. Very useful and insightful!

So far I am happy with the services Papaya Global offers to us.

Hiring and onboarding employees from different countries is the best help Papaya Global assist us with. They enable us to employ qualified employees from different countries while processing the HR services seamlessly.

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.

Helping us to engage talent in markets where we do not have a local entity

Papaya is able to manage ALL of our employees globally, everything is managed through the platform, it's easy but sophisticated

nothing really, I like the solution a lot

We are able to streamline all the employees, to have one portal for them to onboard and manage their personal info and we can get a dedicate team of experts in the global complexities of taxes, compliance, benefits and equity

Papaya Global offers features with the latest technology that make payroll processing a lot easier than it has ever been.

I haven't come across any negative experiences with Papaya global

Papaya Global enables us to hire people from any part of the world by taking care of the local legal requirements and by processing payroll as well. This lets the business be location-agnostic. With the technology that the platform of Papaya Global offers, it becomes so easy to administer.

The Client Success team who supports me worldwide, not only is their service level great they are humans and adapt to your style to support accordingly.

Sometimes it can be a slight admin when Papaya switch between their providers as they continue to improve their services. Nothing major just something you may not face with other providers.

Global employment, USA/UK Payroll and IC payment systems

Their SaaS and great CSM make our job of managing a distributed workforce much more manageable.

The platform still needs some improvements and automations. There are also limitations on the employee experience you can provide, as it depends on the local partner of each region.

Thanks to Papaya, we can manage our EOR onboardings and payroll almost seamlessly.

Employee onboardin and the ability to upload an employee contract, which allow papaya to collect all details.

Lack of technical enhancements to the employee profiles

There are too many to mention, but I think with the right resource support papaya could go really far.

Efficient Onboarding in 48 hours - was smooth

Expensive, a bit more than the competition also they gave a discount

I found Papaya Global through this site: https://remotepad.com/best-eor-companies/ The choice was done after talking with their rep. Everything was smooth, however they are clearly on the pricey side. But i assume quality has a cost.

At the end of the day our employee did get fully paid. It was only through a lot of work by our employee, including legal counsel, and work on our end. Our termination period was only 30 days which made it easier to leave.

Papaya held our deposit return over a month past the due date we agreed on. They have continued withholding a credit memo over 45 days beyond the payment date without reason and have not given a payment timeline. Overall, the communication is abysmal; you must follow up many times and escalate to get an answer. Our employee consulted with legal counsel because Papaya attempted not to pay out accrued PTO multiple times. We had to review the law in the country because Papaya's local office was not following the law. Papaya missed invoicing us for a month, causing audit issues and requiring escalation to their CFO. For a while, they insisted we had paid an invoice we never received or paid. Our employee did get paid that month which was a relief. We've had many, many customer service reps.

Doing the bare minimum to hire an employee in Italy. We've moved on to another EOR serving us much better, night and day, in terms of service and transparency. Papaya is significantly overpriced.