Liquid Web Pricing Overview

The Managed WordPress interface is one of the best in the industry. It offers a significant amount of flexibility to run your business and doesn't require you to have limited access like only FTP access like many competitors. There's no issue with security with the additional access and we have about 200 sites on their platform.

The biggest issue that I've seen is the process for taking a site live. You have to point the A record and it can take hours for DNS to fully propagate, which is normal. The issue, though, is that you can't update the domain in the database until DNS fully propagates, rather than setting it ahead of time. This results in a dead site for users. There should be a means of renaming your domain from the interface prior to DNS propagation to allow for a smooth transition to live state. This has been an issue that I've not seen in other hosting providers. The workaround for us has been to set up DNS on a CDN first, then point the CDN A record to the host server. That's been the fastest way to address a migration, but shouldn't be a requirement.

Consistent hosting that is fast loading is a fundamental need for web services companies selling services like search engine optimization. Liquid Web provides this at a much more affordable price point than other competitors in the market place. High costs are passed on to customers, so lower prices allow us to pass on the savings, making us a value-oriented provider. Partnering with Liquid Web has allowed for that, making us a better business.

Their servers are not the fastest, their prices are higher than many of their competitors (they use introductory pricing), but I've stayed with them for 4+ years because they used to have excellent customer service. However, their customer service has deteriorated to the point I now consider Liquid Web one of the worst Web vendors,if not the worst, I've ever worked with. And that's from a career in the Fortune 500 with responsibility for well known brand websites and having my own sites too. I find that they've recently engaged in less than honest and ethical pricing practices with me. I can't find any positives to Liquid Web anymore. I would strongly recommend finding a different hosting company.

I've used Liquid Web for several years and customer Service Has went from excellent to unacceptably poor and they add on services and refuse to take off charges. Their support team took 4 weeks to migrate my existing sites on their VPS to a new upgraded VPS account. They asked the same questions over and over and it would take them days to ask the same question again. I can't help but wonder if they only engage in these practices to charge customers more money. I've been responsible for websites at large companies as well as my own websites for more than two decades, and Liquid Web stands out as one of the worst vendors, from customer support to questionable charges that I've ever experienced. At the beginning of last month, I ordered a new VPS to move my several websites hosting with Liquid Web on another VPS. It should have been simple and completed in no more than 72 hours. Instead, it took them one month, so I had to pay their high prices for two servers during that period, and then they added different charges that I'm presently disputing and their accounting team person is not friendly, just an authoritarian barking at me that they're going to be charging me no matter what. During the migration period, the migration team has been confused and not paid attention to my responses and what should have taken hours has turned into weeks and additional charges. The deterioration of the quality of customer support and the way customers are treated at Liquid Web is so dramatic, I can only guess that the company has experienced major management changes because the customer focus isn't there anymore, the ethics aren't there -- they're engaging in some very shady billing practices. The customer experience at Liquid Web simply doesn't seem remotely similar to what it was years ago and from what I'm reading in other reviews, my experiences are not rare. I strongly advise that people avoid Liquid Web. Their servers aren't very fast. Their customer support and customer experience is very poor. The engage in problematic practices, including adding on charges for services that I never ordered and then refuse to cancel those charges or even listen to the customer. A few years ago, I was recommending Liquid Web, but the company has dramatically changed for the worse and I can only recommend others avoid this company.

I use Liquid Web for hosting websites (VPS) and they've been supposed to be migrated websites to an upgraded VPS, but for two weeks they've done nothing and ask the same questions I've already answered over and over as they shuffle me from employee to employee and refuse to escalate my migration request. UPDATED: It's taken 4 weeks to migrate 5 websites from my prior VPS to my new VPS, and in the process, I stopped updates to all of the sites and found that one of them was hacked.

I've been using the Cloud Sites service for as long as it has been provided by Liquid Web, and since 2010 from when it was previously provided by Rackspace. The quality and reliability of the hosting and email services is certainly excellent, but the level of tech support is second to none. Their support crew has come through for me countless times over the years, and have even helped me with things that were probably not really their responsibility, i.e. WordPress child theme configuration issues, questions regarding foreign domain name extensions, IMAP email configuration on multiple devices, and much more. If you host multiple small-to-medium websites for yourself and/or others, and you don't have the knowledge or the desire to manage servers or hosting space on your own, you really can't go wrong with their Cloud Sites managed hosting option. They offer one-click installation of WordPress as well as many other content management systems, making this an ideal solution for freelance web developers and designers. Setup and configuration of email accounts is quick and easy, and they offer a website you can send your customers to that helps them set up all their devices and troubleshoot email configuration issues, so you don't have to deal with any of that.

Pricing for the Cloud Sites service is somewhat inflexible, although this only applies to the monthly fee for hosting -- fees for email accounts are by quantity. However, I can't really complain about that because they previously gave me the email service for free (as Rackspace did when they owned this service before Liquid Web). When they started charging for email a couple of years ago, they bumped up the maximum storage on each account from 1 GB to 25 GB, which made the price change significantly less painful.

First of all, I don't have to worry about managing hosting space or servers, which saves me time. Yes, there are services out there that provide hosting by the specific amount you need, but they generally don't offer the same level of management. Second of all, the fact that I can reach a tech support person via chat or phone within minutes,at any time of the day or night on any day of the year means that I can solve my clients' problems quickly and easily. Finally, the speed with which I can set up web hosting and email accounts, as well as install content management systems like WordPress, makes the admin side of my job much easier. For me, this is precisely the level of management I need, as I am usually busy providing other services to my clients that are not necessarily related to website hosting or email accounts.

nothing. ignore my requests to talk to billing, refuse to cancel my account after numerous attempts.

I never agreed to sign up with liquid web. Rackspace sold my account. Since March 2018 you disabled all my websites and yet you CONTINUE to charge me DESPITE NUMEROUS cancellations by me. I had to cancel my AMEX card, and block recurring charges. Now you charged me AGAIN today. You OWE ME 9 months at $220. $1800.00. I will now post publicly wherever I can. Several months ago I was asked on the support chat to verify that I wanted to stop my account, verified it, and I was asked if I had all the content transferred, confirmed yes. And still you are charging me. I will post this review everywhere I can, since you are operating fraudulently. When you refund me, I will stop posting publicly.

none

Our last hosting company, Nexcess, over-charged us and billed for everything. The only way to get near reasonable pricing was to lock into a trouble, long-term contract with Nexcess, which the former company President, unfortunately signed-up for. When I tookover the reigns, one of my top objectives was to trim the IT budget while improving client suppot. As soon as the contract with Nexcess was over we did not monkey around. Instead, we worked with Angelo at Liquidweb.com to migrate our accounts. We are glad we switched. At the time, we had 70+ Drupal and 20+ Wordpress sites to move. It took nearly 3 months. In less than 1 year, two of my top five annual goals have been achieved, thanks to Liquidweb.com. Liquidweb is a breath of fresh air. Fair pricing, top-level customer support, and outside the box thinkers.

Admin area a bit tricky to understand at first. That said, so far, we love them. Not much to complain about.

Multiple client sites on one hosting platform, and liquidweb will respond to my clients without trying to steal them. Best of all they set-up each client and offer auto SSL certifiaction so we don't have to mess with 3rd party tools directly.

I cannot rave enough about their support. Almost everyone I've spoken too on their team is knowledgeable and helpful. Their hold times are incredibly short. I've rarely had to wait more than a minute to get someone on the phone, and most of the time they pick up before I even go to hold. I've even had members of their support team take the time to show me what they are doing with a shared shell screen or walk me through what they are doing.

Every once in a while I find an issue that's specialized enough that they cannot help me, but they can't specialize in everything. They are so good overall, that I can't even call this a complaint.

Offloading site support and gaining lots of additional expertise and reliability. Reasonable pricing saves money over similar services.

We have 2 servers with LW and manage approx. 20 websites. I have a new issue needing advanced support at least once per month and I know that I can always count on their team to help me get out of a jam. They could probably be triple the the price of any other company and it would still be worth it for the service they provide.

I honestly don't have anything that I dislike. I guess they could always be cheaper but I don't feel like I'm paying too much as it is.

I'm not an expert when it comes to servers or domains, but I know that with my experience and LW's customer support I can figure out pretty much any problem.

Their pricing is fair but their Heroic support is the key differentiator. Other than that I would shop on price but you can't compare the support they provide

Sometimes selecting the right package is a challenge but their sales team seem pretty responsive when I need to make changes

Hosting