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IONOS
3.6
(131)
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IONOS Reviews & Product Details

IONOS Overview
What is IONOS?

For small to medium enterprises looking for web hosting options in the UK, IONOS offers great uptime, free SSL, and various hosting options at very affordable prices. It’s a popular managed WordPress hosting platform as well, ensuring that users don’t have to worry about managing the technical aspect of setting up their sites. Their plans and prices are designed for small to medium-sized enterprises and consistently get good reviews for their feature-rich website creation tools and great locally-based online support.

Company IONOS SE
Year founded 1988
Company size 1001-5000 employees
Headquarters Montabaur, Rhineland-Palatinate, Germany
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What IONOS is best for?
How does IONOS compare to dhosting?
What are the pros and cons of IONOS?
IONOS Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
IONOS Features
Backup and Restore
Bandwidth Allocation
CDN Integration
CMS Integration
Caching Options
Control Panel Integration
Cron Job Scheduling
Custom Error Pages
Customer Support
DNS Management
Data Center Locations
Database Support
Developer Tools
Domain Registration
E-commerce Capabilities
Email Hosting
FTP Access
Multi-domain Hosting
Resource Monitoring
SSH Access
SSL Certificates
Scalability Options
Security Features
Server Configuration Options
Site Migration Assistance
Staging Environment
Storage Space
Subdomain Management
Uptime Guarantee
Website Builder
IONOS Media
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IONOS Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 27, 2025
IONOS Logo
131 IONOS Reviews
3.6 out of 5
Small Business (50 or fewer emp.)
Mar 31, 2016
 Source
Overall Rating:
2.5
MM
Michael M.
Web Developer
Share
"Mediocre Service."
What do you like best about IONOS?

It was fairly easy to get set up, and pricing was good. Beyond that, I don't have many great things to say.

What do you dislike about IONOS?

Following set-up the quality of use was very subpar. DNS management was poor, multiple users was poor, and time to market was mediocre.

What problems is IONOS solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Jan 03, 2023
 Source
Overall Rating:
2.0
JK
Jeffrey K.
Ceo Of Beta Syndicate Publications
Share
"Still Disappointed"
What do you like best about IONOS?

The set up is simple and getting started

What do you dislike about IONOS?

Almost everything about IONOS has been horrible.

What problems is IONOS solving and how is that benefiting you?

Other than getting my brand started, I have been unsatisfied. Customer service is a C, and issues have been consistently ignored.

Small Business (50 or fewer emp.)
Jun 04, 2018
 Source
Overall Rating:
2.0
Anatoly G. avatar
Anatoly G.
Founder & Ceo
Share
"fairly simple but maybe too simplistic, aging interface"
What do you like best about IONOS?

Tons of options, very inexpensive, some plans include free domains. It was really simply to stand up new servers, and especially those running pre-built tools like Wordpress.

What do you dislike about IONOS?

Not a whole lot differentiates 1&1 from any other hosting provider. Its aging interface looks and feels clunky, too slow. The email hosting was using a proprietary interface that was far inferior to GMail.

What problems is IONOS solving and how is that benefiting you?

we used 1&1 for hosting both our own website, as well as web applications my company built for our customers. We were able to deploy applications fairly easily on 1&1, and the uptime was satisfactory.

Mid Market (51-1000 emp.)
Apr 04, 2016
 Source
Overall Rating:
2.0
Hans D. avatar
Hans D.
Senior Kofax Consultant
Share
"Domains as loss leader"
What do you like best about IONOS?

1&1 is a budget domain registrar that provides amazingly cheap hosting without the use of coupons and has a relatively easy to use DNS/domain management system.

What do you dislike about IONOS?

With low domain costs comes limited-time deals, constant barrages of hosting deals, and other advertisements that detract away from the cost effective service they provide.

What problems is IONOS solving and how is that benefiting you?

Purely domain registration where a customer puts cost above everything else. 1&1 is a solid performer for this service.

Small Business (50 or fewer emp.)
Sep 21, 2022
 Source
Overall Rating:
1.5
Matt S. avatar
Matt S.
Media Director
Share
"Not a long term partner, use only if you want a one year contract"
What do you like best about IONOS?

The intro plan was extremely competitively priced. The best option I thought, was being able to login to my WordPress admin panel from the Ionos dashboard.

What do you dislike about IONOS?

They constantly reached out to upsell additional services that weren't needed. They wanted to sell things like SEO services and consultations and were pretty pushy about it. They are a vendor that starts with a good intro price and significantly increases your fee the next year.

What problems is IONOS solving and how is that benefiting you?

None really, there are a ton of other vendors that do the same service at the same or better quality that don't try to upsell every month.

Mid Market (51-1000 emp.)
Jan 18, 2018
 Source
Overall Rating:
1.5
RK
Robyn K.
Marketing Communications Manager
Share
"Buy Your Domain Elsewhere"
What do you like best about IONOS?

What I liked about 1 & 1 is that I was able to buy a domain so inexpensively. The sign-up and set up for domain forwarding was easy and straightforward. I can choose an easy to remember domain name and connect it to a landing page or page on my current website.

What do you dislike about IONOS?

The endless amounts of spam. I've used other domain services and chose not to mask my contact information but with 1&1 I was bombarded with e-mails and calls from vendors wanting to work on my domain. it was awful and I'd never use them again for this reason. Save your money and take your domain elsewhere.

What problems is IONOS solving and how is that benefiting you?

The benefits of 1&1 are purchasing a custom URL name for a very inexpensive price. You can create a number of easy friendly URL's to link to pages on your current site. It's great to have a landing page connected to a domain name that a customer can easily remember and access. However, as I mentioned 1&1 quickly sold my contact information and I was bombarded with e-mails and calls from service providers who wanted to design a web page for me - something I did not need or want. When my domain expired I did not renew with them.

Small Business (50 or fewer emp.)
Jun 24, 2014
 Source
Overall Rating:
1.5
Anthony E. avatar
Anthony E.
Group Information Technology Manager
Share
"Bad experience, would look elsewhere, quick to pass the buck."
What do you like best about IONOS?

The price isn't bad, the uptime is pretty good and they can cater for your specific needs as a business, whether you are a small one man band or a big corporate. I've seen improvements in their solution, if only their service was as good as there relentless advertising.

What do you dislike about IONOS?

I have used this company in two different jobs now, but each time I eventually had to migrate those companies onto another service. We found support very frustrating and responses were not sufficient to fit the needs of a business that email and internet support were so critical. Exchange email services we encountered were often slow and emails were taking around 30 minutes to download to our clients. Denial of the issue by support inevitably lead to us terminating our contracts. I could understand if this issue was only in one of our offices but to be consistent problems for staff in different regions of the world, surely proved the issue to be there own.

What problems is IONOS solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Feb 07, 2023
 Source
Overall Rating:
1.0
SM
Stanislav M.
Founder
Share
"They block your domains without any warning and don't want to solve the problem"
What do you like best about IONOS?

I used their service as a registrar since 1&1. It was good at the beginning

What do you dislike about IONOS?

On January 25, 2022 I received a notice that my account is suspended "Due to international sanctions against Russia and the Russian-occupied territories in Ukraine" I am Ukrainian. Our country is fighting for our freedom against a brutal russian invasion. And instead of the support - they blocked my domain and my business, which help my family to survive. The only option they suggested is to ask for the authorization code to transfer domain. I did that on January 26 but I still don't have anything. Their support is useless, they send me from one to another and every time asking me to provide the same information like domain name, which I obviously provided at least three times. Taking into account a several days response for every email we have over two weeks of delay. My business stopped. I can't operate my business and feed my family. I also lose business because of SEO penalties etc...

What problems is IONOS solving and how is that benefiting you?

IONOS is a registrar. I registered my domain name with them.

Small Business (50 or fewer emp.)
Jun 15, 2022
 Source
Overall Rating:
1.0
JL
Jess L.
Graphic Designer
Share
"I am convinced IONOS pays top-position review sites to give them good reviews"
What do you like best about IONOS?

The affordability. Ionos is one of the cheapest website hosts I know of and you get a decent amount of web space for what you pay for. You also have a 'personal consultant' with Ionos.

What do you dislike about IONOS?

How complicated they make building a website from the start of the purchase of a domain. They do not make the sign up simple (especially if you just want a normal Wordpress site) and upsell everything at every opportunity. The support is ok, but you can only email unless you want a call back between 10pm and 5.30am in Australia. Their support number does NOT work in Australia.

What problems is IONOS solving and how is that benefiting you?

The only problem Ionos solves for me is their affordability. Fortunately I did receive a reply to an email asking for help within 24 hours which was better than nothing.

Mid Market (51-1000 emp.)
Apr 05, 2022
 Source
Overall Rating:
1.0
CR
Crista R.
Marketing Manager
Share
"Deceptive Business Practices"
What do you like best about IONOS?

Nothing. They are a predatory company with deceptive practices that take advantage of people by making things overly complex.

What do you dislike about IONOS?

IONOS engages in deceptive and predatory business practices in terms of transparency for cancellation and billing. They have billed me for things that I didn't request or sign up for, and when I found another provider, they billed me for another year, because they didn't send out a renewal notice, nor did they indicate that contract cancellation was required. You're better to work with a company you can trust.

What problems is IONOS solving and how is that benefiting you?

They are overpriced relative to what else is out there, the system is cumbersome and difficult to use, and they charge you for PHP support that you didn't sign up for.

Small Business (50 or fewer emp.)
Nov 03, 2021
 Source
Overall Rating:
1.0
Sam K. avatar
Sam K.
Director
Share
"Used to be better as 1&1"
What do you like best about IONOS?

Fairly simple to set up from scratch. Easy GUI and interface.

What do you dislike about IONOS?

They rely on account numbers and contract numbers to identify domains and services. They tend not to use the domain name on correspondence which can lead to confusion if you have more than one domain

What problems is IONOS solving and how is that benefiting you?

They recently expired my business domain (6 months old) after associating it with an expiring account. Only received an internal notification on their dashboard - no email, otherwise I would have spotted this.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
1.0
DS
Don S.
Ceo
Share
"Worst service of all time - They will let your domains expire"
What do you like best about IONOS?

I really liked them years ago. They had very good customer service, but that has changed over the past couple of years.

What do you dislike about IONOS?

I was a long-term customer 10+ years. They had problems processing the payment for two domains ($15). They sent one email that went to spam. They said their email delivery is not their problem. They sent no snail mail, no phone call, nothing. They immediately sent me to collections for $15 after I had literally spent thousands with them. I paid the collection company with the same payment method that Ionos said they couldn't process. Now they said that it will take three days or so before my domains (email and websites) can be reactivated and there's nothing they can do. The Customer Service supervisor refused to get on the phone with me. I used to refer them for hosting, but no more. Do not use them.

What problems is IONOS solving and how is that benefiting you?

I'm only getting problems from them. Their support is the worst I have ever experienced.

Small Business (50 or fewer emp.)
Jul 24, 2017
 Source
Overall Rating:
1.0
RB
Ryan B.
Business Development Manager
Share
"Bombarded by Marketing"
What do you like best about IONOS?

Cheap domain name registration and easy signup.

What do you dislike about IONOS?

They are clearly selling your customer information, as I have been bombarded with calls and messages from web design firms since registering a domain with them. This was not worth the few bucks I saved on registration.

What problems is IONOS solving and how is that benefiting you?

Website domain hosting

Small Business (50 or fewer emp.)
Mar 31, 2016
 Source
Overall Rating:
1.0
Joshua D. avatar
Joshua D.
Cto
Share
"Fine hosting. Customer service is meh"
What do you like best about IONOS?

The hosting was just great. They had pretty good help docs. This was the first web host that I ever used and so it did the job I needed it to do. I bought a domain with them and it works just fine.

What do you dislike about IONOS?

My credit card expired, and the next thing I heard from them was a call from a debt collector. I was like 18 at the time and had no idea what was going on. I am sure there was some miscommunication on both sides, but don't sell your customers to a debt collector when their credit card expires.

What problems is IONOS solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Sep 26, 2014
 Source
Overall Rating:
1.0
AJ
Alan J.
Director
Share
"Disappointing product and customer experience"
What do you like best about IONOS?

The price that 1&1 charge for domain purchase is very competitive.

What do you dislike about IONOS?

I do not feel that that 1&1 offer good value for money. Their services are priced at a premium and do not live up to the company's brand promise. My customer experience with 1&1 has been very poor. I'd rank it alongside that of low cost B2C service providers such as telcos, utility providers, etc. Access to support has been very slow, the company's systems are inadequate and I've found my dealings with 1&1 very frustrating. Little things like slow call pick ups, failure to transfer customer ID between colleagues and unresponsive IVRs grate after a while. I've also found the services provided by 1&1 to be lacking. Three examples are: 1&1's hosted MS Outlook solution processes emails very slowly. We've often waited hours for an inbound email to show up in our inboxes. Many never arrive. No such issues with Google at Work apps. Domain hosting is very restricted. There is no possibility for TXT and SPF verification unless taking a dedicated server package, so you'll have trouble with Office 365 and other email services that support sender verification. Microsoft actually recommend you transfer your domain to another provider if you don't get TXT and SPF support. http://office.microsoft.com/en-gb/office365-suite-help/create-dns-records-at-1and1-internet-for-office-365-HA103106443.aspx I also used the company's CMS to quickly build a website for personal matters and also found this to be very restrictive in functionality compared with other solutions I have used.

What problems is IONOS solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
Nov 18, 2012
 Source
Overall Rating:
1.0
GM
Greg M.
Senior Consultant
Share
"Low cost. But you get what you pay for."
What do you like best about IONOS?

Shared web hosting is priced very low. Offers both Linux and Windows-based hosting, which is nice as many web hosts don't offer both.

What do you dislike about IONOS?

Sites had a fair number of outages. Customer support was abysmal... tickets were passed around the company like hot potatoes. Also encountered billing issues which were equally difficult to resolve.

What problems is IONOS solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Jul 29, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Highly recommended"
What do you like best about IONOS?

It is easy to configure. Customer support is also the best

What do you dislike about IONOS?

Had to verify the account every time when logging in

What problems is IONOS solving and how is that benefiting you?

Using the forwarding email address feature really helps when emailing a group of people in our business. The mailing list feature also helps with our email campaigns

Small Business (50 or fewer emp.)
Nov 03, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Ionos email and domains"
What do you like best about IONOS?

Ionos is a platform that allows you to acquire domains and different tools that go hand in hand with domains, all this at very cheap prices

What do you dislike about IONOS?

Ionos tools and services seem excellent to me

What problems is IONOS solving and how is that benefiting you?

I managed to acquire the domain for my website and have email accounts at an affordable price

Small Business (50 or fewer emp.)
Dec 19, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Benefits of IONOS"
What do you like best about IONOS?

User Friendly and easy to use for anyone that is even new in using computers.

What do you dislike about IONOS?

Not all features available on basic package

What problems is IONOS solving and how is that benefiting you?

Easy of Communication with clients and vendors

Small Business (50 or fewer emp.)
Jan 31, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A Great DIY Website Creator"
What do you like best about IONOS?

This software is so incredibly easy to use. I took over for another person who started our company's website but didn't get very far. There is no coding involved, basically just "fill in the blanks" for just about everything.

What do you dislike about IONOS?

I honestly haven't found anything yet that I dislike - it's that easy to use! If something ever does come up that I can't handle, I feel sure that 1&1 has a tech support service that will help me out.

What problems is IONOS solving and how is that benefiting you?

Our company's website was pitiful - information was missing or just plain incorrect. It was a breeze going in and correcting the things that needed correcting, deleting things that just didn't apply and adding things that needed to be there. It was easy to drag various features around on the page so that they would be where I wanted them. I also like that I can access this from anywhere so I can edit our website while I'm on the go. We are trying to expand our web presence and this is the first step in accomplishing that.

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