Salesforce Platform Pricing Overview

Customization: Salesforce offers a high level of customization, allowing businesses to tailor the platform to their specific needs. This flexibility can help streamline processes and workflows. Scalability: The platform is designed to scale with your business. Whether you're a small startup or a large enterprise, Salesforce can accommodate your growth and evolving requirements. Integration: Salesforce provides a wide range of integration options, enabling seamless connectivity with other tools and systems your business relies on. Automation: The ability to automate various tasks and processes through workflows, triggers, and process builder can significantly increase efficiency and reduce manual work. Analytics and Reporting: Salesforce offers robust reporting and analytics features that provide insights into sales, customer behavior, and other key metrics, helping businesses make informed decisions. Community and Support: Salesforce has a strong community of users, developers, and experts who often share best practices, tips, and solutions to common challenges. The availability of resources and support can be valuable. Mobile Accessibility: Salesforce's mobile app allows users to access important information and perform tasks on the go, enhancing productivity and responsiveness. AppExchange: The Salesforce AppExchange offers a marketplace of third-party apps and integrations that can extend the platform's functionality in various ways. Security: Salesforce places a strong emphasis on security, providing features such as data encryption, access controls, and authentication options to protect sensitive information. Constant Innovation: Salesforce consistently introduces new features, updates, and improvements to keep up with the evolving needs of businesses and to provide a competitive edge.

Complexity: Some users have found Salesforce to be complex and overwhelming, especially for those who are new to the platform. The extensive range of features and customization options can lead to a steeper learning curve. Cost: Salesforce can be expensive, particularly for small businesses or startups. The licensing fees, add-ons, and implementation costs may strain budgets. Customization Complexity: While customization is a strength, it can also become a challenge. Extensive customization can lead to maintenance issues, especially when updates or changes are introduced. Performance Issues: In some instances, users have reported performance issues, such as slow load times or system crashes, especially when dealing with large datasets or complex processes. Integration Complexity: While Salesforce offers integration capabilities, integrating with certain external systems or legacy applications might require specialized expertise and resources. User Interface: While Salesforce has improved its user interface over the years, some users still find certain aspects of the interface less intuitive or aesthetically pleasing compared to other modern applications. Dependency on Third-Party Apps: While the AppExchange offers a variety of third-party apps, some users may find themselves relying on these apps to fill gaps in functionality that they believe should be included in the core platform. Ongoing Maintenance: Keeping up with updates, ensuring data accuracy, and managing ongoing maintenance can be resource-intensive and time-consuming. Limited Offline Functionality: While there is a mobile app, some users have expressed a desire for more robust offline functionality, which could be important for users who frequently work in areas with poor connectivity. Support Challenges: While Salesforce offers support resources, some users have encountered challenges in getting timely and effective support for their specific issues.

Streamlined Sales and Customer Management: Salesforce helps businesses organize and manage their sales processes, customer interactions, and leads. This streamlines sales activities, improves customer relationship management (CRM), and enhances communication with clients. Data Centralization: The platform centralizes customer data, interactions, and historical information in a single location. This enables teams to access relevant information quickly, leading to more informed decision-making and personalized customer experiences. Workflow Automation: Salesforce's automation features automate routine tasks and processes, reducing manual effort and increasing efficiency. This leads to improved productivity and allows employees to focus on more value-added activities. Improved Communication: The platform facilitates communication among teams, departments, and even remote workers. This helps break down silos, enhances collaboration, and ensures that everyone is working from the same updated information. Analytics and Insights: Salesforce provides robust reporting and analytics tools that help organizations gain insights into their sales performance, customer behavior, and overall business trends. This data-driven approach enables data-backed decision-making. Customization and Scalability: Businesses can customize Salesforce to align with their unique processes and requirements. The platform's scalability ensures that it can grow alongside the organization, accommodating changes and expansions. Customer Service Enhancement: Salesforce offers tools to manage customer support and service interactions. This leads to quicker issue resolution, improved customer satisfaction, and the ability to track and manage service requests. Sales Process Optimization: Salesforce helps optimize sales processes by providing visibility into the entire sales pipeline. This enables sales teams to identify bottlenecks, optimize lead conversions, and improve overall sales performance. Integration Capabilities: Salesforce integrates with various third-party applications and systems, allowing businesses to connect different tools and data sources for a more comprehensive view of operations. Mobile Accessibility: Salesforce's mobile app enables users to access critical information and perform tasks on the go, leading to increased responsiveness and productivity. Innovation and Agility: By leveraging the platform's capabilities, businesses can innovate and adapt quickly to changing market conditions, staying competitive in their industries.

The Price, I think is about $25 a month per seat, so it is an excellent value. Gives my users the access they need and is not noticeable in its limitations if set up correctly.

Well, not being able to make setup changes is the reason it is much less expensive but it is limiting for those users who might want to be able to do their own customizing of SF.

It's a cost-effective way to get everyone Salesforce access so that people are not trying to share licenses and logins. People feel more involved when they have their own login.

The innovation and trust that Salesforce (SFDC) prioritizes in achieving with its customers stands out in the quality of their product and training materials. There isn't another product that allows anyone to learn at the depth, rate, and ease, in the way Salesforce has developed for their platform. The system itself, while still rooted in the simplistic framework of database, has exploded into a dynamic, intelligent, and navigable experience for users, customers, administrators and developers. I love their 1:1:1 model (1 % equity, 1% product, 1% employee time) goes towards lifting up nonprofits and higher-ed endeavors to help give the best tools and solutions to the change-makers of the world. SFDC is also heavily focused on Equality, and as someone who's been in the SFDC-sphere for a decade, those equality initiatives have paid off. Salesforce is a titan, but they seem to be on our side as customers and a force for good -which is a rare feeling in companies with diverse and expansive product-lines. The initial product has changed drastically due to input from their community, not just their in-house innovation -which is a testament to the value of their customer base being trained and vocal.

I would say cost and complexity of initial implementation maybe. A small startup would probably struggle with SFDC unless they were aware they needed a qualified Admin (at least) on board to ideate and execute. First two SFDC orgs I encountered were both with Nonprofits -it would be nice if SFDC Account Reps were more earnest about cost, time, and knowledge that is needed in-house to support using SFDC as a hub for all activity. Choosing SFDC is a big decision -it can be life-changing, but that comes at the expense of money and time, which some SBs or NPOs may not fully be able to devote appropriate resources to upfront.

Process improvement, time-wasting menial tasks are eradicated or reduced, client 360s are possible due to the Lightning Experience with ease, Einstein Analytics provides dynamism and greater context to reporting in a modern way, executives and navigate key information with ease, visibility and security is robust and customizable, almost anything can be greatly improved with code, declarative automation can be complex but ultimately straight-forward. I've migrated two nonprofits to Salesforce and worked in a heavily-code dependent org -while only working with small businesses, the use cases have all be drastically different and SFDC has been able to meet each need. For nonprofits, the key wins were in the amount of information we could cleanly and easily access for evaluating what fundraising or program initiatives were working -the reporting alone is a savior for most .orgs. The ability to easily integrate with donation services also exponentially improves the range and longevity of a nonprofit. On the corporate side, the number of tools we can leverage is far greater than in NPO-land -we get to use products and consulting power that can take incredibly granular and complex processes with many exceptions and find a way to provide custom views, automation, and actionables. As long as you devote time to your admins and developers, they will find a way to make magic with your org.

Salesforce is trustworthy, secured and reliable platform to be used at enterprise level. It comes with great features and an attractive licensing mode on Pay as you go basis!

Saleforce's license cost is little bit high. It'll be great if they can lower down the prices or provide discounted price for large set of users.

To manage entire CRM process within organization, saleforce comes as a powerful tool with great features, live dashboards under real time manner to help while taking timley dcecisons pertaining to business matters.

It is platform-independent, with no need for a dedicated server. Customizable profiles and well-defined securities and accessibilities. really very fast and reliable.

Due to high-cost pricing and pricing based on users, it becomes too costly for a beginner business to go ahead with salesforce. If cost is reduced, it would be a great and number one platform.

Fast and quick development. No worries about the server capability, Database integration and security. Wide range of pre defined solutions and large community support.

It's is one stop solution for all my organisational requirement i.e from attendance marking of employees to CRM.

It is bit costly and has purchase cost as well as recurring cost

We have got the salesforce platform according to our need.We are doing Login of files through this and also generating customer CIBIL and our sales team is entering there each and every visit.It is helping us to forecast our expected value and numbers for the month and quater and helping us to meet our customer need more efficiently

Salesforce has Service at the core of its feature reach platform, the feature can be configured generally without the need for complex code and comes with a whole host of security and integration solution to make building business effective solution fast and cost effective.

Salesforce has few issues which is an outcome of years of development, customer feedback, and investment into features that make a difference to the customer, its delivery costs and operational costs are lower in comparison to other solutions on the market.

High AHT, disparate and large services team who specialized in specific customer issues. Limited support hours during week, limited analytics and reporting in real time.

Process flow: The process flow is a drag and drop feature where we can create a automated process flow just by dragging and droping the elements and update the appropriate porperties based on the result of decision and function. In addition these elements can create a alert in a chatter group and hencforth it ensures every request is look upon properly. Track a deal from start to end: Salesforce has good and user friendly UI to track a deal (i.e) No of meetings held with contact lead, way of communication used such as follow up through email or video call or phone call. Also salesforce keeps track of all emails for a particular deal and henceforth once doesn't need to search his mails and switch between applications to set up meetings. Approval Process: The discount approval process seems to be more user friendly and robust. When any rep tries to provide a discount beyond the threashold value, it automatically triggers approval process. In this way the higher management is always kept informed if any improper discounts were tried upon.

Sometimes the data model seems like a maze, and sometimes, the associations are difficult to understand The training for a partical rep might take around a 2 weeks to month to get him or her well profiecient with salesforce platform

Track the performance of your reps.: Through salesforce we track the performance of all our reps for any quarter or year and if we see a performance drop, it helps to help him or her to take up necessart action to help the rep to stay on track