LivePerson Pricing Overview

I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and communications are always clear. It is evident from all the interactions that LP value our account and are always looking to provide a great service.

I would only say that I find the Analytics builder a bit cumbersome to use, and filtering report options limiting as not everything is in one area and a lot of product-based knowledge is required to extract the information needed. Each business team that I have supported with onboarding to the product, has had to remember how to do it so its efficiently extracting what is required. Regular feedback from internal stakeholders has been that the reporting elements take up a vast amount of time as data is in different parts of the solution and this feedback may have been addressed in the latest release of the Analytics studio. We are aware of more automated solutions via APIs, so this isn’t a LP product feature limitation, more so an account cost/ feature for our account as it currently sits.

We have Multiple use cases for LivePerson on our account, internal Virtual assistance chatbots internal colleagues and external customer facing chatbots for product support and new business sales. The benefits are significant and have released FTE savings and generated new sales income.

efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes

Some features are missing, but I guess that they will implement those in the future

Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates

E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience (feedback from a recent survey). We are looking forward to many more months of deploying this amazing solution!

Downloading data from the analytics section happens to be slow, but e-bot7 is currently looking into this issue and will hopefully resolve it.

E-bot7's solution is a great tool that automatically answers simpler, frequently asked questions through which we save a significant amount of both money and resources. Win-win for both ourselves and our customers (customer satisfaction increased by about 31%, most recently).

The solution is easy to implement and really helps to automate our support requests. After a short period of time we were able to automate more than 67% of our incoming first level support requests. Furthermore, the Contextual Dialog Editor helps us to automate parcel tracking. This is very convenient, especially during Corona Times as we have seen an increase in requests from our customers. I can only recommend this solution. The team is also very friendly and always there for us if we have any requests.

The whole AI topic was quite new to us so we had to train our employees a little bit. I guess this is the case for all solutions. With its customer success team e-bot7 really helped us to get up to speed so this was really amazing. They have also just recently released a help-center which helps us to find answers quickly. We love giving pro-active feedback so the team can improve.

We automate first level support requests and parcel tracking. This helps us to save costs and even more importantly time in our customer service. The hybrid Agent+Ai® also helps our agents to focus on the stuff that matters as they have a reduced AHT.

With e-bot7, we have changed the way how we interact with our customers. The solution allows us to have instant interaction with our customers to provide support as well as market our services and products.

We haven't discovered any larger downsides yet; notifications within the platform could be improved though. Other than that, all fine.

Resolving customer issues 24/7 - our customer base grew strongly in the past months. Most importantly, we have experienced a significant reduction of our e-mail and call volumes and reduced overall wait times by about 65%.

The chat feature is easy to integrate to your website, and the system is powerful. We used this for several years and we didnt have any issues with it.

After doing some looking we found another program at a fraction of the cost with more features. After contacting Liveperson to cancel our account, they gave us a lot of push back and said we needed to give several months notice in order to cancel our account.

It allows you direct and easy communication with your customers, this allows you to answer their questions almost immediately leading to moreo orders

(1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.

The continuous upgrades cause the changes in API. So sometimes integration level issues might be faced due to migration of new updates by LiveEngage. The UI is not compatible with all the applications.

Being a start-up, it's very necessary to convert each visitor into a customer while they reaches your website. Also marketing cost need to be in budget. Therefore it is helping us in converting more visitors into happy customers with cost effective solution.

For us, the implementation of e-bot7's solution was long overdue and without alternative after it was recommended to us by one of our partners. We have compared e-bot7 with other providers and do not regret our decision at all. Everything so far has gone off without a hitch and super professionally: The solution has been implemented after only about two weeks and it perfectly integrates into our customer service ecosystem. No technical knowledge is needed to operate the console and build bots. The great majority of our customers use this additional touchpoint to have their requests resolved. Thanks e-bot7!

Nothing to complain about. The product gets improved with updates being rolled out on a frequent basis - e-bot7 has great potential.

With e-bot7, we have responded to the increased demands of our customers: 24/7 support without long waiting time through customer service automation. We do receive very positive feedback from our customers!