Less Annoying CRM Reviews & Product Details

I enjoy the pipeline feature which lets me customize the information that I keep track of. I can also tweak this tool as I move forward by adding different fields and removing fields that I find I don't use.

Still working on learning how to rearrange jobs easily for a to do list.

I can easily go to a client and see the jobs that I have done for them and get all the important information. Price, vendor, etc. I am no longer searching through past emails to find that information, it is right at my fingertips. And I am constantly adding new information as I get it for clients. (for example, adding a physical address when I get that information).

LACRM is a great CRM tool and very reasonably priced at $10/month. It's layout is intuitive, the UI design is thoughtful and it's basically just a super elegant solution to helping small business owners manage your contacts in a very efficient and effective manner. But what REALLY makes LACRM standout from the crowd of CRM tools -- especially for those new to CRM tools -- is the awesome Support Team at LACRM. Tools are great, but it's the people behind the tools that build them and support them, that improve them, that are truly, in my view, even more important. LACRM has the best support team in the industry hands down. No one is close, in my humble opinion. The LACRM Support Team is highly responsive (typically responding wn/the hour in my experience), leveraging a tag-team approach, and very knowledgeable. If one particular support analyst does not know the answer they'll escalate to sr. management who will get you the answer. They really go the extra mile to be your partner -- which anyone starting or trying to grow a business knows how important it is to have genuine trusted partners in your corner to get your business off the ground. They know how to leverage the collective knowledge base of their team in a timely fashion so to get you the customer the answers you need when you need them. Who else does this? (not Insightly!, not SugarCRM, not Hubspot, not Salesforce, not Zoho! ) LACRM is a small business's dream (CRM) team/tool. In short, without LACRM there'd be a lot more stress (and cost$) in my life, and for that I am very thankful for their solution and their offering entrepreneurs like me an alternative solution to the Silicon Valley-based competitors that lack that human element, are over-priced and clearly are not focused on me or small businesses, but rather singularly/myopically are targeting the Fortune 500 clients, forgetting about the rest of us. Long live LACRM !!!

Can the LACRM tool be improved? Sure it can, but I tried other CRM tools that are much much more pricey, offer more "bells + whistles," and yet they all fell short on delivering value commensurate with their absorbently increased pricing/extortion. Yes those other CRM tools are indeed very "annoying" -- not only in how they upcharge you for every little thing, and upcharge you based on the number of contacts you have, but for that pricing you'd expect to be able to have some tech/tool support beyond an online Q&A repository. Ridiculous. LACRM keeps it simply -- $10/mo. REGARDLESS of how many contacts you grow your CRM database to AND they are there for you with any'n all questions you can throw at them 24/7. What's not to like? This is sanity and the way it should be. This is GREAT customer support, and it reflects the culture leadership has cultivated at St.Louis-based LACRM. As they say, culture eats strategy for breakfast, any day.

Managing my contact database that is growing to 20,000+

I have tried many CRM and they always disappointed me as someone would be left out. With LACRM, it is almost impossible to neglect anyone. Plus your emails and phone calls can be captured. If that is not enough, their service is the very very very best.

I am not able to think of anything. Whenever I have wanted LACRM to do something, if there is not already a procedure to accomplish it, with their help, we always seem to be able to develop a procedure to accomplish it.

What is most important to me, is the history of contacts that is produced and the ability to produce a report that shows the last contact.

It's simple and intuitive by design - it's clearly been designed for the needs of small businesses. I've wasted so much time trying to make other systems work for me … I describe like using a bulldozer at a skateboard park. Less Annoying CRM is the coolest skateboard at the skateboard park :-)

Nothing to dislike. Like any system, you need to understand the processes and of course you need to add and update the site to make it work for you.

The main thing is that I am not losing contact details or forgetting names of contacts. I've also used it as a simple way of storing links provided by contacts. It's more than just a contact address system.

As a small business and consultant in my industry LACRM provides me with everything I need in a CRM - flexibility, easy-to-use and great, affordable pricing. I think it's hands-down the best CRM I've ever worked with and I actually enjoy using it day in and day out (when was the last time you heard someone say they liked using a CRM?). As an added bonus, their customer service is fantastic. I highly recommend it.

The inability to produce a custom report

I can provide updates on all my marketing, sales and publicity pipelines to my clients with a click of the button. I can store files, refer to emails, and keep tracking of campaigns.

I have used some very complex CRM systems and they have their place. What I like about LACRM is it is less complex, easier to use and train employees to use and thus they will use it so we are actually getting information on our customer contacts that can be shared. At the same time, it is flexible enough for use to customize what we need. Great program.

I have not run into any stoppers. It works.

We now have data and e-mails from our clients that previously did not get retained.

Very simply, yes! I have been using LACRM for over a year and have been blown away by the simplicity of the program and the incredibly quick responses from the support team. Every update is followed up by a simple video explaining the finer points as well as a written explanation as to the thinking behind the change. What attracted me to LACRM, aside from the ease of use, was their forthright statement that the program is only as good as the information being added. As obvious as this may seem, we are all busy. Technology has not made life easier. If anything we are now required to input more details than ever. I don't believe I'm unique in that if I'm being expected to use a product and input information, if I don't find relevance, or if I have to learn a new language in order to input the information, I'm quickly going to develop avoidance techniques. LACRM is truly a pleasure to use. Again, in their infinite wisdom, the company actually provides arguments against trying to make the pipelines too detailed. They coach you on keeping the information direct and meaningful. And on that front, the help videos are amazing. And, if you can't find exactly what you are looking for, setting up a phone call tutorial is easy and slick. Initially, the biggest issue / fear that I had was the dreaded importing of information from an external source. The video was brilliant and my trepidation was quelled.

Now that I have been using the new layout, I can say that there really is nothing I dislike about LACRM.

I have many clients at varying degrees of need for planning, ranging from simple investments and insurance policies, to full scale life planning. With LACRM I can tailor each client easily while maintaining an order so that I can follow a template. With the set up of keeping track of all email issued to clients and using the mobile app for note taking, I make any companies compliance department that I work with very happy.

For me the best part was how simple and easy LACRM was to learn. Up and running in no time. The support is great. I can't wait to get all of my contacts loaded so I can learn the other features of LACRM such as pipelines and email features. Being a small business the price is very affordable.

There is nothing that I dislike :) Would like to be able to search tasks by name.

A place to put all of my notes for each client and company is very useful to me. Helps me stay a little more organized.

I love the simplicity of the user interface. It is so easy to learn how to use it but it is it's functionality in being able to refer to client details and log emails that saves me loads of time when I am looking back over clients histories rather than scrolling through my inbox!

I dont' like that LACRM does not have an email marketing feature which means that I have to use an integration for Mailchimp which works fine but not all the client information from LACRM gets ported to Mailchimp such as logged emails etc. Ideally I would love to have a CRM and email marketing package that doesn't require me to mortgage my house to pay for it. A useful feature would be the ability to email clients from within the LACRM UI so that I don't need to switch between email browser and LACRM which seems clunky.

LACRM helps me to keep relevant to my clients and be able to review interaction history. I want each of my clients to feel like they are being treated as individuals and whilst I do send out mailings to various lists, I am also emailing clients personally and LACRM gives me a quick and easy way of following up details.

My favorite part of LACRM is the people. Staff is professional and friendly - quick to answer and patient with new users! The learning curve is not too steep, so transitioning our data was not a long, drawn out process. I liked being able to "get into it" pretty quickly and learn as I went along.

No complaints here. We've been using it for a year, and I'm completely satisfied.

We opted for LACRM as a solution for tracking customer segments - who is a member, who is a prospect, and who is a contact we want to engage that doesn't fall into either or those broad categories. The tracking capability is excellent. In one glance I can see if the contact is new to us, or if we have a long history, and the last point of contact. The email tracking integration is super helpful. A recent update gave us more control over custom fields, and that was helpful to us. Another great feature is the option to assign different staff access to different lists. We are a small agency, but for each person to be able to sort and group our contacts in a way that is most helpful for their role and duties is a lovely perk. (And did I mention the pricing? Reasonable is an understatement - bank for the buck is another reason I LOVE this product.

Excellent, user friendly, easy to navigate, video tutorials, lots of detail, affordable, no contract, month to month, easy to add and remove users not over complicated, easy to add attachments drag n drop, easy to search, easy to edit.

cant say as I have any bad things to say or even feel we are missing anything

Better organized with all the details running multiple projects

Less Annoying CRM is very friendly, easy to use, having several tools for tracking every project, every resource, easy to customize and the customer support is very efficient. For sure I will recommend it to friends.

The current version is not allowing to customize some fields like birthday or options in addresses, phone numbers, or Emails but that is not a limitation at all

Having much better control on all the projects we handle, showing the current status ans having the capabilities to access them using my mobile or laptop.

The dashboard is very easy to interpret, and to dive into finding or updating clients.

at first, when I'd search for a client, it wouldn't auto-fill unless spelled perfectly, but they've corrected it

Documenting all my speaking engagements, and the details for each--which helps on the front end with preparation, and afterward for follow-up

The ease of learning to use the CRM. With very little assistance, I was able to dive right into it.

Nothing really at this point. Any problems I might have come across were quickly resolved by the team at Less Annoying.

I have been able to track leads, projects and contacts very easily.

I love how customizable it is. It takes seconds to add new fields and move them in the layout. And fully customizable pipelines really add value. When you do need help, someone usually replies to your support request within one hour. Their answers are always relevant and useful.

There isn't much I dislike and those small features which I think could be added are being worked on by the development team and added all the time. I didn't used to like the mobile interface but they completely redesigned it and now it's a pleasure to use!

I use the pipelines feature not only to track new leads but to manage projects I'm working on for current clients (such as the steps I need to take for a new listing and for closing a deal). My assistant and I can also easily see what the other is doing and quickly assign one another tasks and events or mark tasks done as they're completed. The task and activity reports are super helpful for keeping us up to speed.