Gorgias Reviews & Product Details

Gorgias is always on top of trends and adding new integrations that continue to elevate the user experience. I also love how responsive the support teams are and everyone is very willing to jump on a call and walk you through step by step!

I am very interested in the phone system but wish it had a few more features available. I know some additions are in the works and we eagerly await their launch.

Customer service teams use so many different platforms to try and suit needs, Gorgias has added so many integration options to pull so many of these pieces together.

It can be integrated with other solutions to make the work easier.

At the moment I do not have any bad to say about it

Customer requests, canceling accounts, schedule replies.

Satisfaction page. Macros and Rules. Tags and Intents.

I'm looking for more features, but the good thing is that they listen to me and work on new features so there is an improvement on both sides.

We are having priodical meetings and we mension our problems and doubts and they go for it and solve it as soon as they can.

everything you need on one page. I can see yotpo and Facebook activities. Also I can check the shopify account and duplicate orders

sometimes things are showing up after closing them.

I can take care of customer inquiries and solve them - directly from the gorgias site

How interactive the learning is. very easy to follow and use. Definitely something I would recommend to other businesses around.

Eveything is wonderful there's nothing to dislike.

Getting in touch with customers quickly. Allowing us to process their concerns in a timely fashion to better reach our interaction targets with our target base.

I enjoy the tagging that helps break down emails into categories. This also gets the crew diversified into their emails so not everybody is looking at the same.

The dislike was the training videos after the initial one. I didn't like the reading and then the quiz that went along. With the way I learn, the videos that showed everything were good than the other lessons that didn't include a video. Also, the phone system doesn't work very well.

Like I stated before, the tagging that it does helps break down emails into smaller more strategically placed categories so each worker has their sections to worry about and doesn't spend time looking at the same emails over and over again.

I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier.

So far, I have yet to find a downside. The system is very user-friendly! The way it's going, I highly doubt I will have any complaints at all. All of my coworkers seem to agree, as well.

Tickets are now auto-assigned in a fair/even manner. I also no longer have to view multiple systems to answer one question- both our returns system and ordering system are viewable at a glance within a ticket.

Gorgias helps us to respond to our customers in a timely manner, giving them the customer service experience that they deserve. The macros allow us to give us customer the time they need.

There really is not much that I do not like about Gorgias. My only recommendation would be to filter messages from IG, social media, etc. separately from other messages.

The macros and auto responder allow us to gauge the issue that the customer is having, respond in the most efficient way, and fix whatever the problem may be. It benefits us as it keeps all of our customer service in one area.

The fact that everything is centralized: all messages and emails are able to be answered from one place.

Not being able to edit internal notes left for your coworkers to see

We can reach out and stay in contact with all of our customers with such ease and it makes it streamlined and simple to maintain contact with them.

Gorgias makes handling customer service simple. I love the way my team and I can all work on the same screen and handle emails via different tags. The use of macros makes my work efficient and effective and helps to relate to the customer on a personal level! I would definitely recommend using Gorgias to improve customer relations all around.

I personally have not found a downside to Gorgias. This is the first customer service platform I have used and I would not change a thing! It is organized and effective, which is all I need in a platform. Thank you!

Gorgias solves customer support issues in a quick manner. Using macros I have been able to save that extra thirty minutes in a work day I was looking to save. This has improved my business performance tremendously!

Video Turtorials were helpful, easy to follow along with the videos to learn how to effectively use gorgias. Will be using this for all future employees to use for training purposes.

There wasnt really anything I would complain about. I took the test as an Admin to see how informative it would be or my employees, which it was so nothing to dislike here!

Gorgias is an effective way to communicate with customers. We like the fact that it has merged with Klayvio to make a more seamless and effortless customer service response time.

Gorgias has probably my favorite Filtering views I have seen in any CS Platform. This allows you to truly separate your emails into different categories and sub folders.

I think Gorgias has a little bit of work to do when it comes to integrations with BigCommerce. Some improvement in their macro variables would be something I'm looking forward to the most.

Gorgias allows us to manage all of our messages in the simplest form. I have had issues with platforms that have an "all in one place" goal. When truly we want to solve these tickets in the way they should be solved, chats separate from emails. That way we can live assist chat customers, as they come in, faster.

The simplicity and how you can customise

Sometimes there are issues or delays loading

Blending all platforms. It shaves time off my job!

We really love being able to assist our customers via Instagram, Facebook and via email all in one place. It integrates with Shopify so we can see order information without having to change screens!

The updates. If there is one thing we dislike is the updates. When they do them you will be working along and then it will say you have an update and to reload the page. Normally this will happen several times which is VERY annoying while trying to assist your customers.

Mostly handling customer orders. Refunds, replacements etc through the the Shopify integration and then responding to social media messages that we also have linked as well.

The UX is phenomenal! I also love that they continually add more features, integrations, etc to make it even more streamlined.

The rules. They're clunky and don't always work the correct way.

Quick customer responses. We were using a gmail box to manage inquires and it was hard to keep up with everything and keep track of trends.

I switched from Zendesk to Gorgias and it has been extremely helpful. The extensions with social media are so easy to add in and you never have to leave the Gorgias platform. It is so easy to use and the support is great!

As of right now, the only thing I am missing is the integration to Twitter because I do not have that plan it is included in.

Getting all CS emails from different email addresses in one platform. It has saved so much time and no missed messages anymore. We have definitely increased performance.

I love how responsive the team at Gorgias is. Whenever I have a question about the features or don't understand something about the tickets, I reach out to Help, and they are there with an answer right away. We previously used Zendesk for our customer support needs, and the experience with Gorgias has been top-notch. I can pull in more information about our customers from all channels and not just email. It has made understanding our customers and what they want so much easier.

I dislike that setting up auto triggers is a bit manual and sometimes I have to play around with it a few times before I get the trigger I was hoping.

I am now able to see what our social media followers are saying about our products right in one place without logging into each individual channel. I can see how much revenue we've generated from support tickets and how much of that comes from interactions we've had with fans on social.

Possibility of merging customers' profil

Merging profiles from all the channels_ such as Whatsapp, Amazon, and some other marketplaces.

Great stats, simple friendly interface, constant improvements and updates, available tech support, all the channels of communication can be linked to the same customer's profile without talking in parallel to the same person by different agents.

Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and being able to see all of the customer's orders within the Gorgias interface. It saves me time from having to jump around from site to site.

When I set myself to away on chat, customers can still send us chats which is one of the only things I dislike. I want it to appear that they can't send us a chat if we're offline so that they don't think we're ignoring them

One of the problems that Macros has solved for us and caused immense benefits are the macros! The macros feature cuts our email time in half which has been awesome

Gorgias is extremely user-friendly and easy to pick up! You can build customize views, automations, tags, and so much more. I work with many e-commerce stores in my role and always recommend them to use Gorgias when they're looking to scale their CS.

It can be tricky when you're making the initial switch from Gmail to Gorgias. The views it comes with can be overwhelming and take a bit to become comfortable with/customizable

Gorgias makes creating effective workflows across various members of a CS team easy and intuitive