Constant Contact Reviews & Product Details

The analytics is helpful and easy to understand so I can make informed adjustments to email strategies. I also like getting immediate data as soon as a campaign is launched!

I would love to see the customization options of templates/emails to be improved. I am a graphic designer, and sometimes, the editing options are limited to what I want to include in campaigns.

Constant Contact has been provided a significant resource to target all of our clients in a single platform, allowing us to get direct feedback on our products and business advertisements. In the events industry, we track data on specific clientele demographics and see what content generates the best responses.

Reporting of email, use of segments and automation options.

I wish it was organized a bit better to help with tags, lists, and segments. I wish it was easier to connect to Saleforce.

Email marketing and digital communications

The simplicity of using it. Creating emails is very easy.

The SMS features are very limited right now.

It allows us to send out bulk email without any issues.

For a smaller company without a dedicated marketing staff, Constant Contact makes it easy for us to come up with professional, engaging campaigns.

Some of the designs or formats are limiting. I want to put a survey into an email campaign, but it seems like I have to do one or the other.

coming up with professional, engaging campaigns

Build section to insert photos, text, buttons & Design to customize layout, analytics of how many opens, link clicks, etc.

Not a super responsive interface when moving items around in an email. For example, if I'm moving an image or text box it moves between text & images to places where undesired. Other items can get moved around while trying to move the clicked-on item

Seeing what kind of newsletters / content that readers are interested in by using the analytics provided and seeing what kinds of emails are getting opened more, what links are getting clicked on, what subject lines are more interesting based on the number of opens in that email, etc.

Constant Contacts Syncs Seamlessly with our Shopify store. It allows us to quickly add new products and content to our email blasts.

Constant Contacts is querying a lot of data on the web and can be a bit laggy at times.

Constant Contacts manages all our contacts and allows us to reach out to them with new offers and announcements.

I like how this functions as storage for pdfs and images and creates urls for those that I can then use to post them on our website or embed them elsewhere.

I have noticed that the building function changes so that sometimes I can do multiple images side-by-side in an application, and other times I can't. Sometimes the search function doesn't load.

CC helps me to update our website because I can use documents and images saved there in our website and also link to emails that have been sent which essentially serve as landing pages.

ease of communication with customer base

not easy to figure out how to manipulate creation of new materials and restrictive in how to format, insert, and freestyle.

Not sure

Constant Contact is like a plug and play device. Their templates make it easy to create impactful emails. The ability to have surveys/polls and video embedded into emails is a valuable tool for any business.

Within the contact manager I wish there was a way to accept/decline changes to emails or contact information when uploading new data. Currently the system overrides current data with anything that is uploaded. I would like there to be an approval process for contacts already in the system.

Our website provider does not provide an e-communications tool so Constant Contact was a perfect fit to help us communication with our constituents. As a school we are sending a large amount of emails to our parents, alumni and prospective families. Constant Contact's reporting tools make it easy for us to analyze our communications.

Without having a business email domain which allows us to do mass mailings directly, we can still reach our clients easily in weekly newsletter format.

Sometimes takes long time to load pages as I am accessing from overseas (not the US)

Making composing html easier as editing tools improve over the years.

Ease of making emails and sending them to large groups. Having Separate groups so I can send certain emails to different groups of people. Being able to copy emails to change content.

I wish there was more customization to the emails. More designs and details to make the email prettier and more customized. I wish I could move things around on the email to make it more customizable.

Reaching a wide range of people quickly. When I need to reach everyone I can do it with a click of a button. You cant always reach everyone with social media so this is much better.

My favorite thing about constant contact is the creativity factor! There are so many templates to choose from and it is easy to customize them and create campaigns that stand out!

Sometimes I wish that it was easier to upload content, like pictures. I feel like often times there are a lot of steps that you have to take to upload a single picture. Also, sometimes emails get sent to sender's spam folders which is also frustrating.

I like how they added more social media outlet options. I feel like it is very beneficial and helps our members further connect with us by giving them access to our social media channels.

Constant Contact's enrollment process is straightforward, and even new users may start using it right away. It also has several useful capabilities, like the ability to create registration forms, build web pages, and even manage online polls. Moreover, they have currently changed their cost model, demonstrating that they value user feedback. From the standpoint of a newbie, I like how simple it is to utilize. It contains some gradual guidance, and beautiful themes, and enables it simple to launch projects. Constant Contact can help businesses with everything from email blasts to destination sites that link to product pages.

Although building advertising email campaigns is drag & drop, it seems constrained in aspects of more versatile and infinite template creation because it includes certain preloaded designs that are changeable to some level. Although it's fantastic for beginners, I don't like how I can't see just how my homepage, for instance, would appear until it's posted since I'm too busy creating the required modifications to the design.

We utilize Constant Contact to deliver regular alerts to the clients who are particularly keen on receiving our newest developments and info. Also, it enables us to upload documents anytime even without difficulty, that's why it was a terrific usage since it adjusts nicely to us & aids in the expansion of business partnerships. This initiative assists us in maximizing our work, energy, and assets.

Easy of use with built-in templates and lists.

Pricing seems a bit high as we only use CC on occasion.

Ticketing for events. Need to have an option to assign a seat location to each purchased ticket.

The best thing is i don't have to custom build anything coming to forms/emails the templates covers me all the features I need. Other tools also have the pre-made templates but constant contact makes it more powerful even the customization for every filed is soo good. Also the insights which we get from our campaigns is far better then other tools we can AB test our flow to reach correct audience and can see who opens it, what links they click, what specific Content they click on. Also we can test our templates ourselves by sending to friends and families before sending it to targetted users.

Sometimes while having a image it's bit difficult to add in template layout having a seperate block or widget can be useful. The very basic feature having a click to call in mobile devices is missing I really disappointed here.

More engagement, more users, more leads. We constantly try email campaigns to get around with our users and try to pitch our services through different email approach. Constant contact helped us to do well in all marketing tactics even it helped us with social media promotional features as well.

A toss between the mobile app, to keep connected or the email templates. The templates are great for in-a-pinch e-blasts. The customer support is generally responsive.

The jump in price from basic to premium packages. The difficulty in linking metrics with Google Analytics. Customer support is not usually helpful, despite the responsiveness.

Pre-scheduling social posts. Consistent engagement. The ability to lay out a campaign in advance was a game-changer for the team. Consistency has shown slow growth in our base.

So easy to learn and set up - very simple onboarding

I wish you could use attachments with constant contact

It is a great way to send out mass mailings quickly

Constant Contact is not just an email delivery service but this is more than that! It provides tons of features along the email delivery such as list building, list management, automation, segmentation, surveys and more ......

The price is a bit higher but this is a very known company and it is worth the money they take. Constant Contact is an overall very good company to use for CRM systems for a business.

Marketing automation and CRM is the main use of "Constant Contact". Along this main solution they are offering some social media and promotional feature as well,

Digital marketing is a must for every businesses now especially due to the stiff competition. With constant contact, I got the solution and my email campaigns reached my audience. Even though my freelance business is just taking baby steps, I can say that this software has worked wonders for it.

Need a free version atleast in the beginning. Everything else is superb, and though it's a paid one, it' didn't pinch my pockets. Cost effective software with guaranteed marketing results.

When I began, I had little to no idea of email marketing but after the recommendation of one of my associates, I began with constant contact and within a year I have got several successful leads from my email campaigns through constant contact.

I like Constant Contacts default, pre-designed email templates. The fact that they are professionally-designed, has often enabled us to focus on content development , as against creating or customizing a template. I am also an huge benefactor of Constant Contacts automation and segmentation feature. Thus feature is responsible for ensuring that we send the right marketing messages to the right audience, thereby greatly improving our click-through rate.

For reasons best known to the vendor, Constant Contact integrates with just an handful of third party tools. This has often limited the huge potentials we should normally have on our hands, when we are able to integrate one tool with others.

Constant Contact is allowing us better engage our customers and sales targets via email. The ability to measure the efficiency of our adopted marketing strategy for every email marketing campaign in real-time, is an obvious benefit of using this program.