CloudTalk Reviews & Product Details

Pienso que lo mejor que tiene cloudtalk es la facilidad para poder rastrear o monitorear las llamadas entrantes y salientes, por ejemplo me encanta poder escuchar las llamadas a tiempo real, además que los reportes son muy buenos para hacer auditorías y generar gráficos.

No me gusta que no sea personalizable el tono de llamada, para los agentes que reciben llamadas en cierta parte es algo fatigante siempre escuchar el mismo tono, en parte es una afectación psicologica y que puede disminuir un poco el rendimiento en casos y contextos puntuales.

Nosotros somos una compañia que presta servicios de software de contabilidad y facturación, gracias a Cloudtalk podemos brindar un excelente soporte a todos nuestros usuarios además de poder integrar Cloudtalk con otras herramientas que tenemos, como sería Hubspot.

Es bastante sencillo y muy intuitivo, me gusta que sea amigable con las personas que lo usamos.

Hay ocasiones que no muestra el estado real de la persona, ejemplo: Estas en llamada pero te muesta disponible

Es una depedencia de vital importancia, facilita mucho nuestro trabajo

Using different numbers. Being able to use a mobile and a landline and can send texts too.

Can't go on text messages on the phone app only the website

This solves being able to use a non private number.

Easy to use. My favorite features are 'tags' and 'notes' which helped me a lot with the follow-up :)

Sometimes I got a poor connection, but this happen 2 or 3 times in 6 months.

Calls history, tags+notes

I like the online dashboard, the ability to keep track of my calls and the ability to test the quality of my calls.

It tends to freeze and I have to shut it down completely and refreshh it to work properly

Cloutalk helps the company contact leads and prospects.

Product Quality Support from Cloudtalk Speed of service

Lack of customization of services that we use (queues)

Serving inbound and outbound

The user friendly interface is the best thing about cloudtlak, smooth interface quick access buttons that are very useful and the sms template is great tool as well.

The one thing I dislike about cloudtalk would be that you cant search the country by number only by name.

It helps us reach all our customers through out the world at very accessible prices, which helps us reach out to more people at a cheap rate.

Being able to call, text and review history

Nothing. There is nothing to dislike about the service

Keeping an eye on calls, when they happen and even follow up with missed calls or voicemails

Is a easy and exellent platform, friendly easy to use. Have the posibility to conect with our CRM and record all de calls. I love that.

Nothing. is a excellent platform. friendly, and very easy to use.

sometimes, with you dont have a strong internet conection, you could have problems to listen the other person and vice versa.

It's features are always been updated making it a lot easier to use and an amazing interface as well. I am able to call through a hubspot interation easily I''ve been satisfied so far.

I have issues with connectivity at times, contacts do not seem to hear me due to this. I have issues where I automatically get logged out of my account even if I have not logged onto another device.

I am able to track calls, I am also able to create text templates that make my job easier. I am able to auto call sifting through leads and qualifying them mking my job easier. Gets rid of time wasters

The perfect solution for call center with every integration possible, it's best call quality I have ever heard.

Nothing I dislike about it, the only thing that can be a bit painful is the day of number migration.

Call center help desk solutions

Cloud talk is simple to use with intuative features that are easy to grasp and get started using. They have an affordable pricing scheme and it takes no time to get started. Their customer support team is superb and helpful and always gets us working again.

Not really a downside, however turning the recording off and on is a bit complicated. I wish there was a button that does that instead of typing in a sequence of code that is a bit complicated to do when in the middle of a call.

CloudTalk is the answer for reaching out to our leads. Qualifying leads becomes so much easier because with CloudTalk, we can call, leave messages and/or send SMS to the leads all in one app.

We've been testing a lot of VOIP systems and we've ended up with CloudTalk. In our opinion one of the better systems on the market with excellent support. The system is really easy to use and you're all setup in no-time. We're a fan.

For now, we don't have anything negative to say about CloudTalk. We've been a customer for a few months now and everything seems to be working like expected.

Our eCommerce business is going international and we need a system where we can route all our incoming calls and have phone numbers available for each country.

It's a really good VOIP service with all the bells and whistles you could ask for. Their customer service has been really helpful in resolving issues that we come across.

We've run in to an issue where the numbers we were provided has been recycled from other businesses. It isn't something in CloudTalk's control since I assume they have a third-party provider for it.

We are able to reach our clients via calls or even through sms. It makes cold calling a breeze.

Ease of set up, helpful and attentive staff, customisation, portal very easy to use and view usage.

I don't believe there have been any downsides for us

Ability to have various local numbers in each of our markets centralised and controlled.

Price!is really good, nevar failed the software

Nothing is really good, nevar failed the software

To realize calls

Real-time Analytics: CloudTalk provides comprehensive analytics and reporting, enabling businesses to gain insights into call metrics, agent performance, and customer behavior. This data-driven approach can lead to better decision-making and process improvements.

As with any cloud-based communication platform, call quality and connectivity can be subject to internet connection stability and bandwidth issues. While CloudTalk aims to provide reliable service, occasional call drops or audio quality problems can occur due to external factors.

CloudTalk provides a unified platform for businesses to manage all their customer communication channels, including voice calls, video calls, and chat. This eliminates the need for multiple disjointed systems and allows agents to handle customer inquiries seamlessly.

The ability to transfer the call to each according department and colleague. Very user-friendly!

There is no feature that I dislike on Hubspot.

Efficient and professional inbound/outbound call management, plus the integration with our system that enhances the BD reporting.

CloudTalk has transformed the way I handle communication and customer service. Its user-friendly interface, exceptional call quality, advanced features, and integrations make it a top-notch cloud-based phone system. The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system. I highly recommend it to anyone looking to elevate their customer service and communication capabilities.

Nothing! Cloudtalk has clear call quality and I have never faced and issues.

CloudTalk's advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.

Its very easy to use and the fact the VM gets sent directly to your email is even better. Best service out there

Nothing really its all good from y side anyways

the Vm structure is fanstasic for me as a user