Supportbench vs Zoho Desk

Take a look at how Supportbench and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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Supportbench Logo

Supportbench

4.9
(80)
Zoho Desk Logo

Zoho Desk

4.4
(5,205)
At a Glance
Supportbench Logo
Supportbench
Pricing not provided by vendor
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
Supportbench Logo
Supportbench
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Supportbench Logo
Supportbench
No pricing information available
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Supportbench Logo
Supportbench
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Supportbench Logo
Supportbench
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Supportbench Logo
Supportbench
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Supportbench Logo
Supportbench
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Supportbench Logo
Supportbench
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Supportbench Logo
Supportbench
Total integrations: 16
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • Facebook
  • Freshdesk
  • GoTo Connect
  • Google Calendar
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pinecone
  • Ring Central
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • SurveyMonkey
  • TeamViewer
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • Facebook
  • Freshdesk
  • GoTo Connect
  • Google Calendar
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pinecone
  • Ring Central
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • SurveyMonkey
  • TeamViewer
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Supportbench Logo
Supportbench
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
Supportbench Logo
Supportbench
  • By Supportbench Services Inc.
  • Located in Vancouver, BC, Canada
  • Founded in 2015
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000