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Jira Logo
Jira
4.3
(5,704)
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Jira Reviews & Product Details

Jira Overview
What is Jira?

Jira is a project management software for team planning, tracking, and project management. The platform allows for better project transparency and collaboration through tools and integrations that are designed to boost team and project efficiency.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
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Ask Questions about Jira
What Jira is best for?
How does Jira compare to Linear?
What are the pros and cons of Jira?
Jira Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Jira Features
API Access
Activity Log
Attachment Support
Audit Trail
Automated Issue Escalation
Automated Task Assignment
Bulk Issue Update
Collaboration Tools
Custom Fields
Customer Portal
Customizable Templates
Customizable Workflows
Dashboard
Email Notifications
Gantt Charts
Integrations with Third-Party Apps
Issue Prioritization
Kanban Board
Knowledge Base
Milestone Tracking
Mobile Access
Multi-Project Support
Real-Time Updates
Recurring Issues
Reporting and Analytics
Role-Based Access Control
SLA Management
Search and Filter
Time Tracking
User Permissions
Jira Media
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Jira Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 04, 2024
Jira Logo
5,704 Jira Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Aug 05, 2020
 Source
Overall Rating:
4.5
Prasuk D. avatar
Prasuk D.
Member Of Technical Staff
Share
"The best you can get for project management"
What do you like best about Jira?

JIRA is extremely extensible & integrates with everything including Slack, Confluence, Outlook etc. JIRA makes it really easy for tracking the work done by an individual and a team as well. Agile methodology's definition has nothing that you can't simulate in JIRA.

What do you dislike about Jira?

It lags sometimes while multiple people are accessing the same resource for example Agile Poker.

What problems is Jira solving and how is that benefiting you?

My team uses it for project management and logging SDLC steps.

Enterprise (> 1000 emp.)
Jul 30, 2020
 Source
Overall Rating:
4.5
KZ
Khurram Z.
Team Lead Solutions Deployment
Share
"Our Projects & Products Management Tool"
What do you like best about Jira?

First of all, JIRA is available on cloud which makes its accessibility easier. JIRA is suitable for Agile and Waterfall models. Workflows are easily customizable. We can link subtasks to main tasks along with attached documents. Its easy to manage with administrative point of view. JIRA is offering integration with our development tools which strengthen the traceability of progress of our tasks.

What do you dislike about Jira?

JIRA should improve the interface of web application. If you are using more than one product of JIRA then managing users is a bit of mess. If user id has changed then its bit of hard work to carry out change to profiles.

What problems is Jira solving and how is that benefiting you?

We are using JIRA for our Agile project management and software development. Also, our operational tasks and issues are being logged and tracked in JIRA. It is simple and easy to use. We have issues tracking board specifically designed which shows awesome flexibility of JIRA.

Enterprise (> 1000 emp.)
Jul 27, 2020
 Source
Overall Rating:
4.5
Barbara Ramirez N. avatar
Barbara Ramirez N.
Project Manager
Share
"Get underway with JIRA to gain greater efficiency"
What do you like best about Jira?

The opportunity to add colleagues in comments guarantees seamless communications between broader teams. The production board and filters allow the monitoring of stories and problems from different sources. Jira is perfect for big companies with several parallel ventures going on. Between the various Projects and Dashboards, you can turn back and forth easily, and also replicate narratives or glitches from various programs. It also assists in collaboration of a specific Working Team while you have Problems. We could quickly add someone in that squad, or clone the problem, and delegate this before their next Sprint for growth.

What do you dislike about Jira?

Under those instructions you will not renege a venture. By that I imply you really had to allocate a navigating journey instead of choosing a customizable status spot. The template is slightly obsolete. Projects are not delegated to the poster immediately, and you may fail to apply it to an essential initiative because there are loads of tickets available. There are no day marks also on seat description to support you arrange according to preferences.

What problems is Jira solving and how is that benefiting you?

Jira has enabled our staff have greater control into all the projects a individual operates there in a period. It really is easy to log in easily, to see how growing plan is. They are therefore willing to explain to our leadership how much research the team performs in a single week.

Enterprise (> 1000 emp.)
Jul 24, 2020
 Source
Overall Rating:
4.5
Jordan B. avatar
Jordan B.
Account Executive Net New Logo
Share
"Great communication and collaboration tool"
What do you like best about Jira?

Amazing for project management and ticketing. Really easy to follow up on projects and tasks

What do you dislike about Jira?

UX is not really that great. It is a little difficult to navigate and look up historical stuff

What problems is Jira solving and how is that benefiting you?

Mainly following up on my tickets from a sales perspective but it's also great for checking in on product roadmaps and other projects and issues

Small Business (50 or fewer emp.)
Jul 22, 2020
 Source
Overall Rating:
4.5
Swastik A. avatar
Swastik A.
Software Engineer
Share
"Jira Usage"
What do you like best about Jira?

What I liked about using jira is that, via jira I can manage multiple projects, all their issues arrange them according to their priority, manage their accessibility, & severance status, &can assign them to my fellow colleagues, allowing me to also track the status of the issue currently being worked upon. Also, I can classify issues as backlog, selected for development, in progress & completed, which makes our lives hell lot of easier.

What do you dislike about Jira?

What I disliked about jira is that even if it provides so many features, it is expensive to use, maintain, & also, I didn't get much help from the jira service desk,which was requested while setting up. Also, their are some limitations upon its use, as jira for mobile, is not much user friendly, as I thought it would be.

What problems is Jira solving and how is that benefiting you?

We are using jira to track issues on our product so as to prioritize our development on the basis of it.

Enterprise (> 1000 emp.)
Jul 21, 2020
 Source
Overall Rating:
4.5
Tarun M. avatar
Tarun M.
Software Developer
Share
"One of the finest way to track and manage task in teams"
What do you like best about Jira?

One of the best software to manage task, bugs and progress in teams. Easy to use as it also provides people tagging, dashboard, progress of tasks under a single window.it helps to manage all your project under a single window.

What do you dislike about Jira?

Nothing as I am using it more than a year.

What problems is Jira solving and how is that benefiting you?

Helps me to manage my tasks within the teams. Easy to monitor every task and progress by the resource. Easy to obtained results and task completion.

Mid Market (51-1000 emp.)
Jul 14, 2020
 Source
Overall Rating:
4.5
JA
Jasmine A.
Cs Agent
Share
"Jira is an essential tool in my day to day work"
What do you like best about Jira?

The ease of Jira for filing and tracking bugs is unmatched by any other services I have seen so far.

What do you dislike about Jira?

At times I find it can be hard to locate specific issues using the search tool without advanced parameters.

What problems is Jira solving and how is that benefiting you?

With Jira we are able to quickly and efficiently track and manage bugs, feature requests, projects and more.

Enterprise (> 1000 emp.)
Jul 08, 2020
 Source
Overall Rating:
4.5
Robert P. avatar
Robert P.
Information Technology Engineer
Share
"It makes it easier and simplifies my day"
What do you like best about Jira?

I like that i'm prepared to give a speedy rundown to documents containing pics. I favor that I can examine docs reasonably without any problem. which I can alter my documents should I even have neglected to fuse a detail Geotagging on places of work might be a gigantic advantage. Jira disentangles everyday exercises. I can sort out business, discover data rapidly, catch thoughts in notes. it is helpful programming.

What do you dislike about Jira?

Some of the time programming works gradually and that I got the chance to restart. The product must be refined. Likewise, I feel the value is high. On my PC, I can't see singular records in card see. It makes hauling pics exceptionally unwieldy as I can just relocate each in turn as opposed to various at only one event.

What problems is Jira solving and how is that benefiting you?

I use it to write notes down, exercises learned, I misuse a reasonable physical scratchpad which I can classify notes to go into certain Jira then I can review those notes as and when, enormous capacity in the interest of me, and that we can store information together in one cloud, no got the opportunity to stress over the completion.

Mid Market (51-1000 emp.)
Jul 08, 2020
 Source
Overall Rating:
4.5
DP
Divya P.
Founder
Share
"Project Management Jira Experience"
What do you like best about Jira?

It is easy to track status of issues leading to better monitoring of projects

What do you dislike about Jira?

It is difficult to send an email to a voicemail received from a customer.

What problems is Jira solving and how is that benefiting you?

We are using Jira to keep track of issues and tasks. It has become easier to monitor who has been working on what issue and communicate with the team using the add internal note button

Mid Market (51-1000 emp.)
Jul 07, 2020
 Source
Overall Rating:
4.5
TH
Touqeer H.
Founder
Share
"Online Software Planning, Road Mapping and Bug Reporting Tool"
What do you like best about Jira?

we are using Jira as our current under developed and developed software's road mapping, planning and bug reporting tool, this is the best tool available online among all others. By using jira we can easily report bugs in our software and track their progress instantly.

What do you dislike about Jira?

all features and functionalities are already available in this online tool so there is no need to dislike anything about this product

What problems is Jira solving and how is that benefiting you?

before we were using traditional ways of reporting bugs like through emails in which most of the time we loss their tracks and create new thread of email for that same bug. But after implementation of jira software all bugs are in front of organisation's and top management's eye and they can easily track bug's current status and also fetch reports very easily and on few clicks. They can also track how much time a bug is taking and which employee is taking the most time while resolving or reporting bugs in the software.

Enterprise (> 1000 emp.)
Jul 07, 2020
 Source
Overall Rating:
4.5
SC
Sneha C.
Software Engineer
Share
"Great project management tool"
What do you like best about Jira?

Jira is undoubtedly one of the most powerful project management and collaboration systems. Jira is a highly customizable and feature-rich solution that uses a hybrid Scrumban approach that combines Scrum and Kanban.

What do you dislike about Jira?

It requires high bandwidth. And also it is a bit expensive for smallest businesses.

What problems is Jira solving and how is that benefiting you?

It is a tool that allows us to develop or manage all types of projects, from a single platform, without any inconvenience, this tool is very powerful in many technical fields, which helps us to enhance, quantitatively all our work, in general is a tool that empowers our entire work group.

Enterprise (> 1000 emp.)
Jul 06, 2020
 Source
Overall Rating:
4.5
SS
Sonali S.
Founder
Share
"Jira for Global System Support"
What do you like best about Jira?

I like the outlook integration mostly because sometimes you might miss which PBI is done or wait for testing or which PBI has a bug in the sprint. With this integration, Jira sends me an e-mail that I can track every step of PBI, task, test case, etc.

What do you dislike about Jira?

Jira doesn't have test process management it owned. You need to download the Xray tool and customize it for your own. it means you need extra effort for test process management to do on Jira.

What problems is Jira solving and how is that benefiting you?

As a Business Analyst in System Support Team,We are able to follow and handle all tickets and its all processes such as task, subtask, bug etc with JIRA. It is very useful with all states like "In Progress,Resolved, done, etc." from one platform. We can see how much time it has used for a task, how much time spent and who has worked with that and its history and also you can track the status of the task. Improve compliance & risk management Improve business process agility Drive innovation Improve supplier or partner relationships Improve customer relations/service Project Management Cost management

Enterprise (> 1000 emp.)
Jun 24, 2020
 Source
Overall Rating:
4.5
Jaime S. avatar
Jaime S.
Business Analyst (It Modernization Project)
Share
"Jira Ticketing System"
What do you like best about Jira?

Centralized location is beneficial for projects. We have the ability to track time costs assign workflows to the project and provide notification to requesters. User feedback is collected as well to rate the performance of service deck personnel. Can plan for time, print reports of SLA.

What do you dislike about Jira?

Although there are many third party plugins for the product , configuring these plugins can be a little challenging at times. Also not all projects can allowed for general notification. Example, if a service ticket is moved or escalated to a different project , if the other project does not have notification assigned to it then once the project is completed the user does not get notification. By default I believe they should.

What problems is Jira solving and how is that benefiting you?

In our organization Jira is used as a service desk and project management tool. Using jira as a service desk allows us to track and manage all help desk items , reporting against these items, time to resolution, notifying individuals when the issue has been resolved , and provides for a well established service level agreements within the application.

Enterprise (> 1000 emp.)
Jun 12, 2020
 Source
Overall Rating:
4.5
Grace  G. avatar
Grace G.
Sr. Marketing Analyst
Share
"Get start with JIRA for more productivity"
What do you like best about Jira?

JIRA is one of the best organizing tool that has inter linked our various departments. And it has facilitated the transparent processing of event that was taking place in various departments. Now we are at ease to track back a certain process and it has enabled us to generate the real time reporting. It is only possible through JIRA that we are can relate our numerous systems together so that we can better figure out new plans.

What do you dislike about Jira?

We have not faced any major issue yet. Sometime we faced the problem of slow upload of files and report generation, but it got better with good internet connection. But a steep learning curve is required for extracting the best out of it.

What problems is Jira solving and how is that benefiting you?

For me it is very helpful tool, it is only because of JIRA that we are capable of creating and arranging our scheduled tasks, we prefer to pile all our work in its feasible list so that with time we exactly have the idea which is the next project to initiate with, thus it is very helpful in maintain a task list.

Enterprise (> 1000 emp.)
Jun 10, 2020
 Source
Overall Rating:
4.5
Jacob Marvin R. avatar
Jacob Marvin R.
Senior Content Specialist
Share
"Versatile task management"
What do you like best about Jira?

Jira is a terrific task manager for both individuals and teams. Sprint management tools have made complex cross functional efforts much more efficient for my organization. I love that multiple teams within the same department can plan their sprints together and maintain individual lists and point totals. Robust notification options also make manager/lead visibility on agent tickets very easy. Analytical tools are also great.

What do you dislike about Jira?

Subtasks don't show up in high-level sprint views, which renders them almost useless for our team. There are instances where subtasks would be appropriate for us to utilize, but the lack of visibility within the main sprint view is limiting for us. Rich text formatting in ticket descriptions and comments can be frustrating. Simple things like paragraph formatting, lists with multiple tiers, and hyperlinking in particular are unintuitive and inconsistent. Would like a more robust way to track time spent on a task.

What problems is Jira solving and how is that benefiting you?

I use Jira to manage granular task progress and ownership in a team environment, as well as to manage my own work.

Mid Market (51-1000 emp.)
Jun 08, 2020
 Source
Overall Rating:
4.5
JS
Jared S.
Founder
Share
"Great project development control."
What do you like best about Jira?

I like the visibility of tasks status. It allows you to keep track of processes, more specifically software development, in my case. My company uses this great tool to manage projects development progress. It's very helpful at the moment of logging time to a task or story. I can create tasks with an estimated completion time and log time to it when completing steps of the tasks, and it will automatically remove the completion time to the estimated time left. So I can see what is the time I have to finish a development and my overall progress status.

What do you dislike about Jira?

Something that has caused me a little problem on my job is that, when I edit a completed task and save it, it will move the logged work time amount to that day, losing the original completion date.

What problems is Jira solving and how is that benefiting you?

My company is managing projects more effectively and in a more organized way. That's due to the fact that they are able to view my development progress in real time. So whenever I update and register my work, they are able to see it in my task profile, in the dashboards and in their generated reports.

Small Business (50 or fewer emp.)
Jun 05, 2020
 Source
Overall Rating:
4.5
TN
Thomas N.
Client Manager
Share
"Jira - a great software to organize team collaboration"
What do you like best about Jira?

It’s very easy to have project managed and get tasks assigned to you, and see team progress.

What do you dislike about Jira?

I have not found anything in the software yet, that I can say I dislike. It serves its purpose exceptional well.

What problems is Jira solving and how is that benefiting you?

We are doing cross team collaboration, and it is helping us stay exceptionally organized.

Small Business (50 or fewer emp.)
Jun 02, 2020
 Source
Overall Rating:
4.5
PK
Paul K.
Founder
Share
"Great for scrum/agile development"
What do you like best about Jira?

It was easy to set up and run scrum boards.

What do you dislike about Jira?

It can be a bit daunting to remain organized. Though that is most likely not the fault of the tool.

What problems is Jira solving and how is that benefiting you?

We use it to track development sprints and associated releases. It has helped us all remain on the same page.

Enterprise (> 1000 emp.)
Jun 02, 2020
 Source
Overall Rating:
4.5
Saioa V. avatar
Saioa V.
Key Account Manager
Share
"Good application to report defects"
What do you like best about Jira?

An excellent project management platform. The capability to produce folders and organize unique activities, more versatility and adaptability, the ability to link the group of yours with others, the ability to send comments and messages as part of any business presentation, the ability to inform folks when you need anything, and lastly brilliant analytics.

What do you dislike about Jira?

The majority of our needs call for product development. You have to control what you would like to do and have a proper program.

What problems is Jira solving and how is that benefiting you?

JIRA seems to be excellent to track the improvement of the work of mine on tasks that are multiple and it will help me to assign tasks, spread the workload well and meet the deadlines set by the clients of mine.

Mid Market (51-1000 emp.)
May 31, 2020
 Source
Overall Rating:
4.5
JS
James S.
Founder
Share
"Jira adapted almost immediately to our type of project"
What do you like best about Jira?

If we decide to choose to work with a connection between the jira and confluence platforms, we end up with a scope that merits the management of backlogs almost automatically, and the level of transparency that we have of each person involved is generally acceptable. By creating a backlog we can completely prioritize it at our convenience, and we can use it to better order our incident reports.

What do you dislike about Jira?

There are not many alternatives when it comes to connecting jira to a third-party service to work with workflows, nor can you count on the system that filters content through labels, since occasionally it does not detect them.

What problems is Jira solving and how is that benefiting you?

The jira variability is practically designed so that the planning level of a group is raised with little effort, so that it is not difficult to constantly monitor the development of the applications in which it is working, and it is not difficult to carry out processes of oversized planning. It is also not difficult to use jira to be able to take care of the launch processes of each project, and to generate reports about it.