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iContact Logo
iContact
Effortless Email Marketing
4.1
(1,237)
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iContact Reviews & Product Details

iContact Overview
What is iContact?

iContact delivers professional email marketing features to ensure that it provides extensive features and tools across different stages and sizes to get real results for your campaigns. The platform is ideal for small businesses to want to leverage better campaigns with high-volume senders and subscribers.

Company J2 Global, Inc.
Year founded 1998
Company size 1001-5000 employees
Headquarters Los Angeles, California, United States
Social Media
iContact Categories on Findstack
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What iContact is best for?
How does iContact compare to Mailmodo?
What are the pros and cons of iContact?
iContact Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
iContact Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
iContact Media
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iContact Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 23, 2024
iContact Logo
1,237 iContact Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jun 07, 2019
 Source
Overall Rating:
5.0
JM
John M.
Director
Share
"Marketing "
What do you like best about iContact?

I like its because it have drag & drop editor hence its makes easier to include our business pictures, logos & color scheme. Its provides quality services to its customers, its have an entire portal designed for answering questions/help in difficulty. Its create effective social media integration, something you won't find with other email marketing service provider

What do you dislike about iContact?

There is nothing much I dislike about iContact because I found its supportive & helpful to our business.

What problems is iContact solving and how is that benefiting you?

Advertising & Marketing, through our logo & color scheme of our business its makes the brand name known hence makes business grow faster. Also through integration makes us retain & acquisition our potential & new customers hence its makes the business to grow fast.

Small Business (50 or fewer emp.)
May 28, 2019
 Source
Overall Rating:
5.0
BR
Butch R.
Marketing Assistant
Share
"The best email templates on the market"
What do you like best about iContact?

When it comes to email marketing iContact does it right and knocks it out of the park with their email templates.

What do you dislike about iContact?

I wish I didnt get an email bounce back sometimes but they can control that all of the time

What problems is iContact solving and how is that benefiting you?

Email marketing

Mid Market (51-1000 emp.)
May 20, 2019
 Source
Overall Rating:
5.0
Quincy B. avatar
Quincy B.
Salesperson
Share
"Good"
What do you like best about iContact?

The ease of use. It has made my job easy

What do you dislike about iContact?

Lack of updating. Not much changes over time.

What problems is iContact solving and how is that benefiting you?

Organization issues

Small Business (50 or fewer emp.)
Apr 02, 2019
 Source
Overall Rating:
5.0
LB
Lauren B.
Magic Bubbles
Share
"Great for getting repeat business!"
What do you like best about iContact?

I like using iContact because each week, I upload our new customers into the database in which they will receive our email promotions. This is almost effortless as I can easily schedule who and when I want the emails sent to. It creates us A LOT of repeat business.

What do you dislike about iContact?

I wish I could clear out the sent folder and sometimes I have to resize images when they are too large. It would be so much more convenient if we could automatically resize images to fit the area and that are within the size requirements.

What problems is iContact solving and how is that benefiting you?

This helps us increase our repeat business. Once you set up the email templates, anyone in your office should be able to use it with ease!

Small Business (50 or fewer emp.)
Apr 01, 2019
 Source
Overall Rating:
5.0
MP
Maria P.
Agent
Share
"Helps business grow and become more successful "
What do you like best about iContact?

Easy sign up process, if any issues they have a great team support that’s answers every question lastly there is a free trial for those who are just thinking about signing up

What do you dislike about iContact?

The different price range between the $14 and the $99 one they should consider making one in between that is more affordable for small businesses

What problems is iContact solving and how is that benefiting you?

Icontact provides us with effective receiving as it has a 94% effective receiving to this date I have not failed to receive an email

Small Business (50 or fewer emp.)
Apr 01, 2019
 Source
Overall Rating:
5.0
AP
Adam P.
Brand And Digital Content Manager
Share
"With Icontact Pro I market my digital products more easily"
What do you like best about iContact?

Apart from the fact that I market my digital products more easily, Icontact Pro allows us to obtain a free 30-day trial to start email marketing campaigns, something that other software does not allow. I can obtain personalized reports and analyzes in real time, email marketing audit, e-mail design tests, among other things very useful to market via email

What do you dislike about iContact?

The technical support takes a little time to respond to the tickets that we have sent to them, something that can be improved in the future, for the rest it seems to me a great software for email marketing

What problems is iContact solving and how is that benefiting you?

We needed to push our emails to another level to improve digital sales, as well as organize our subscriber lists by groups to be able to segment in the best way, and thanks to Icontact Pro we were able to achieve it. This software allows us several advantages such as: obtaining reports and personalized analysis in real time, e-mail design tests, among other things very useful for digital commerce

Mid Market (51-1000 emp.)
Mar 15, 2019
 Source
Overall Rating:
5.0
GJ
Grace J.
Marketing Manager
Share
"Great Tool for Your Business"
What do you like best about iContact?

I think the layouts are proficient and simple to modify. I like having the capacity to make bulletin information exchange frames that we can put on our site and connection to from different spots. It truly expands contact transformations and enables us to manufacture a database of connected contacts. iContact doesn't simply offer apparatuses, they give assets to enable us to use the instruments as successfully as possible. The help group at iContact is generally in all respects agreeable by means of email or telephone and can help control us through numerous issues rapidly. Their site is a decent asset for discovering answers for normal issues. I truly value that iContact gives email following data.

What do you dislike about iContact?

In spite of the fact that most email formats are anything but difficult to alter for basic alteration, refining the plans in an exceptionally specific manner can be convoluted. We once in a while can't get the dividing precisely the manner in which we need it. Sorting out the different contact records can be confounding at first. It requires some investment to see how to oversee and use your rundowns productively. I don't care for that there are breaking points to what number of contacts we can store in certain rundowns.

What problems is iContact solving and how is that benefiting you?

We use iContact to get new contacts and send our periodical messages with respect to our organization exercises, industry news, proposal demands and limited time offers. It's been a basic route for us to oversee clients and email inclinations. Robotizing the procedures of enlisting new contacts and conveying messages spares us a lot of time and has made our computerized advertising exercises progressively sorted out.

Small Business (50 or fewer emp.)
Mar 14, 2019
 Source
Overall Rating:
5.0
Rene C. avatar
Rene C.
Developer Program Manager
Share
" iContact is the best consultant software for email marketing"
What do you like best about iContact?

I like that it allows us to try the software during the first 30 days totally free and without requesting payment methods, apart from contacting the support by phone call and the attention was unique. iContact allows us to create emails quickly in just minutes, with just drag and you can attach guides, forms and images, additionally it is not required to know codes for use, it is a great work tool

What do you dislike about iContact?

I do not like the design of the interface very much because it is very clear and I almost do not distinguish the buttons and the menus, however it is not a very alarming evil and they can improve it with a redesign. I hope it is soon because it is unfortunate that it can not be configured directly to our taste and pleasure.

What problems is iContact solving and how is that benefiting you?

We want to boost our sales through the use of email marketing and get iContact, a very powerful tool when it comes to organizing, creating and managing our sales messages, information and answers to our customers. The advantage that we have obtained is that iContact's advisers stay at the forefront of the advancement of technology, in other words, they keep up to date and provide us with the information of said market updates.

Small Business (50 or fewer emp.)
Mar 11, 2019
 Source
Overall Rating:
5.0
SP
Shannon P.
Director Of Marketing
Share
"Everything you need with OUTSTANDING customer service!"
What do you like best about iContact?

I love how easy it is to use! In 10 minutes, I can create an eblast for 10k people! Great pre-loaded designs and images and outstanding customer service!

What do you dislike about iContact?

Honestly. Nothing. I love IContact! Adding more layouts would be awesome!

What problems is iContact solving and how is that benefiting you?

Reaching our customers in a short time.

Small Business (50 or fewer emp.)
Feb 14, 2019
 Source
Overall Rating:
5.0
JG
Jose G.
Digital Marketing Assistant
Share
"Great Email Automation"
What do you like best about iContact?

The simplicity of composing HTML format eCards, testing and being able to send them out is one of the greatest features iContact has with such ease.

What do you dislike about iContact?

The one thing I disliked about the software is when I'm in a certain account, Id have to enter the settings through another 2 or 3 maneuvers of clicking. I feel like it could be a lot more simpler than me having to scavenget he menus for what I'm looking for.

What problems is iContact solving and how is that benefiting you?

Marketing Automation and the benefits of letting others login with their user credentials to they can see information and insights.

Small Business (50 or fewer emp.)
Feb 13, 2019
 Source
Overall Rating:
5.0
BS
Brinda S.
Review Of Survey Monkey
Share
"Icontact"
What do you like best about iContact?

It is a great way to connect with others

What do you dislike about iContact?

I do not dislike anything about this software

What problems is iContact solving and how is that benefiting you?

Great for connectivity

Enterprise (> 1000 emp.)
Feb 13, 2019
 Source
Overall Rating:
5.0
Martha G. avatar
Martha G.
Social Media Manager
Share
"I've used it for 2 years"
What do you like best about iContact?

Allows you to create separate contact lists easily to maintain messaging to different segments of our business.

What do you dislike about iContact?

I do not like that you can not copy previous jobs to other campaigns in your account. All the time you have to do them again, so you spend valuable time on it

What problems is iContact solving and how is that benefiting you?

Building an email through iContact is extremely easy and intuitive. Their creation tools are quick to access and the templates they have created are also a great option.

Mid Market (51-1000 emp.)
Jan 24, 2019
 Source
Overall Rating:
5.0
Jasmine L. avatar
Jasmine L.
Marketing Intern
Share
"iContact is great for email marketing"
What do you like best about iContact?

I like that iContact is easy and manageable to use. I can easy navigate my way around the website as well. Creating an email is easy as well and it allows you to create a nice format.

What do you dislike about iContact?

I think there should be more features when it comes to editing emails. Sometimes I found it quite difficult to use certain editing tools, and at first it was a little confusing.

What problems is iContact solving and how is that benefiting you?

I haven't been having any business problems with iContact. Its beneficial to me because I am able to send mass emails to a large quantity of people in a matter of seconds, which is partly what my job is. It is a very professional tool and I would definitely recommend to others that they should use it for their businesses as well.

Small Business (50 or fewer emp.)
Jan 17, 2019
 Source
Overall Rating:
5.0
TF
Tuesday Johnston F.
Realtor®
Share
"User Friendly and gets the job done"
What do you like best about iContact?

I love the user-friendly format. It is easy to use. Uploading your contacts and utilizing them could not be easier. It literally is a plug and play website. It has helped me to keep in contact consistently.

What do you dislike about iContact?

I currently have no dislikes. The customer service is great and it allows me to download an updated version of my CSV file anytime.

What problems is iContact solving and how is that benefiting you?

IT is hard to keep in contact with 100's of people all on my own. Icontact has allowed me to keep them all in the loop in one easy step.

Mid Market (51-1000 emp.)
Jan 02, 2019
 Source
Overall Rating:
5.0
CA
Cassandra A.
Stagehand
Share
"User-Friendly, Easy to Learn"
What do you like best about iContact?

User interface is organized and friendly

What do you dislike about iContact?

Importing contacts sometimes can be inefficient

What problems is iContact solving and how is that benefiting you?

Mass communication and promotion through email

Small Business (50 or fewer emp.)
Oct 19, 2018
 Source
Overall Rating:
5.0
MM
Michael M.
Founder
Share
"Great interface - easy to use"
What do you like best about iContact?

I like the ability to reuse sent emails, set send times and dates and the contact managment, sign up features

What do you dislike about iContact?

The design feature is a little clunky as are most webbased applications. Might just be the browser I use.

What problems is iContact solving and how is that benefiting you?

I contact lets me stay in touch with past and present customers with ease.

Enterprise (> 1000 emp.)
Sep 27, 2018
 Source
Overall Rating:
5.0
KY
Kimberly Y.
Program Assistant
Share
"icontact has mail mailings easy for our office"
What do you like best about iContact?

We create multiple lists for newsletters. icontact is user friendly, provides support when we have any issue, and is more affordable and reliable than its competitors.

What do you dislike about iContact?

we dislike the image file limitations. We wish more space was provided in each package.

What problems is iContact solving and how is that benefiting you?

We are creating newsletters and managing multiple listserves. icontact has many options and a interface that is more user-friendly than its competitors. We also love supporting a NC company since we are the UNC office of Innovation, Entrepreneurship and Economic Development and work mostly with UNC students and alumni with ideas or startups.

Small Business (50 or fewer emp.)
Sep 10, 2018
 Source
Overall Rating:
5.0
DS
David S.
Founder
Share
"Great service at a great price!"
What do you like best about iContact?

The ease of use of the user interface is top notch! Way better than Mail Chimp.

What do you dislike about iContact?

Occasionally it gets glitchy if I copy and paste text into the forms if the text has any formatting.

What problems is iContact solving and how is that benefiting you?

Customer contact and reactivation.

Small Business (50 or fewer emp.)
Aug 29, 2018
 Source
Overall Rating:
5.0
JW
Jill W.
Executive Assistant
Share
"Great Emailer for the Best Price"
What do you like best about iContact?

The amount of folks I can email for the price.

What do you dislike about iContact?

The template can be difficult and limited.

What problems is iContact solving and how is that benefiting you?

Speaking with a mass amount of clients every week and staying relevant. The benefits are vast when you're constantly getting to keep in touch with clients. It's sparked referrals, follow ups, new business, etc.

Small Business (50 or fewer emp.)
Aug 28, 2018
 Source
Overall Rating:
5.0
TA
Tom A.
President And Founder
Share
"We've used iContact for over five years and found it to be very user friendly."
What do you like best about iContact?

I like the ease of creating emails that are HTML enhanced which allows us to get feedback within hours of the number of opens, click throughs, etc.

What do you dislike about iContact?

The new design took a bit of a learning curve but the more I use it the better I like it. Saving templates is the key.

What problems is iContact solving and how is that benefiting you?

We are a national membership association and it's important to poll our members to determine what events we would propose appeals to them mostly. Our members point us in the right direction and helps us fulfill their needs.