Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Using the product and getting setup was incredibly easy. The interface was intuitive and everything just worked. Adding users and managing templates was a breeze.
For our model and customers, it wasn't effective though we did identify bad numbers pretty quickly.
For us we couldn't solve our responsiveness with this but we are considering using it for a different part of our business.
From a business perspective, this allows us to quickly and efficiently maintain contact with our 100s of partners working in the field. Texting is the quickest and easiest format to communicate. Avachato has been a welcome blessing to our business.
The lack of aut o refresh can be a bit frustrating.
Instant communication with our 1oos of partners working in the field
Easy to use, get good results, good support
limit on characters per credit make sending complete info difficult
Alternative method of reaching potential clients. Good feedback
Really liked the convenient user format. Would recommend it
Nothing in particular. We used it and were happy
Getting texts to mass market and then engaging in responses
Avochato allows you to get in touch with who you need to in the most simple way. Response rates are higher and with ease.
Platform can be a little difficult to manage with the organization of text lists.
Getting in touch and reach outs are more effective. Response rates improved.
Easy and simple to use. Text pops up so you can't miss it and alerts you.
I would like for it to be able to be used in an app and not an open tab.
We are reaching a wider range of busy customer that don't have time to sit by a computer.
I like that the interface is easy to use and easy to filter the results I want to see.
I dislike that I can not get rid of the last conversation that occurred on the right side of my screen if it is not in a closed status.
It just adds one more point of contact for our customers to get a hold of us.
Everything works great. I like that you can assign people to their phone number once they have submitted an issue.
It’s a little laggy when a lot of chats are present. Also the mobile app leaves out a lot of essential features
Text-based customer support
The ability to broadcast messages to a group and track messages.
No ability to group/sort messages by groups
Ability to communicate with consumers through messaging. Better contact rates with messaging
The ease of use.. I will miss spread sheet though after June.
Getting rid of spreadsheet. Like the old style. Am sure new will be fine
Recruiting
Avochato is a great, simple texting platform. I wouldn't look for any flashy, exciting features from it, it's moreso you get what you expect
There were quite a few bugs that popped up on many occasions. There were instances where numbers wouldn't paste correctly, texts wouldn't go through, the site wouldn't load, etc.
It definitely gets the job done as a texting/calling website.
Ability to blast and have a nice user interface.
Lots of small things that don't work how they should, started using other platforms such as digits as well
Texting musician's fans is 10x more effective than other social medias
I love that Avochato allows users to send broadcast text. This feature is very helpful and speeds up the process of sending multiple texts at once. I also like that Avochato allows you to schedule texts for later dates and times as sometimes things need to be sent to our employees at a later scheduled, but specific time.
I do not like how Avochato does not allow group texts. It also glitches a lot and can cause issues with sending texts, sending photos, and loading. Getting photos of Avochato proves to be an issue as well. Sometimes they will not load and send, and you have to drag them off a desktop versus copying and pasting with services like iMessage.
We use Avochato to communicate with all of our part time employees. We use it to send and receive photos of uniforms, ask if our employees are on site, and answer any other outlier questions.
I like the ability to text my clients from cell phone that came my business number. Also, when we are closed for certain hours clients would still be able to reach us via text that is huge for business these days.
I didnt like the fact that we could not send out mass messages without incurring an enormous fee.
I was able to get in touch with clients at odd hours without calling them. That is a huge benefit.
I liked it that when my clients called the studio avochato would send them a text asking if they needed any assistance. The Ability to always connect to my clients is very important. Avovhato gave me that opportunity
It could be too complicated to work. I didnt like how it tied up a phone line
Better customer service, more easily able to connect with current and potential clients
I love the Broadcast feature! It makes it easier to send to multiple people all at once.
I do not like most everything else. It's very annoying that Avochato fails to make a sound on the phone. Texts will come in but I won't see it until the next day because the notification sound didn't ring.
Pictures with Avochato can be difficult - sending and saving. Impossible to save to phone without crashing.
Avochato is great for delegating conversations to team members. The blast feature is also extremely handy for immediate needs on a multiple-recipient list. I also love being able to schedule texts to send at a later time, very similar to the boomerang add-on in Google Office Suite.
The app crashes very frequently, many calls are dropped, and generally, the lag time for delivery of texts is a huge obstacle when an office is looking to streamline communications.
My staffing company uses this to communicate with our Brand Ambassadors. Hopefully, we will be integrating into our sales force soon, so that we can tap into a streamlined platform
I like that I can use this platform as an alternate to speaking to clients with my actual phone number.
I do not like that the Do Not Disturb Hours don;t actually work! No matter how many times I set them, I still receive calls at all hours, outside of my shifts. There must be a way to fix this!!
Preventing employees from using their person numbers while interacting with clients.