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Avochato
Streamlined Business Texting
4.4
(198)
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Avochato Reviews & Product Details

Avochato Overview
What is Avochato?

Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.

Company Avochato, Inc.
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
Avochato Categories on Findstack
Ask Questions about Avochato
What Avochato is best for?
How does Avochato compare to ChatBot?
What are the pros and cons of Avochato?
Avochato Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Avochato Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Avochato Media
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Avochato Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 23, 2024
Avochato Logo
198 Avochato Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great UI, Easy to use, results were questionable for our model"
What do you like best about Avochato?

Using the product and getting setup was incredibly easy. The interface was intuitive and everything just worked. Adding users and managing templates was a breeze.

What do you dislike about Avochato?

For our model and customers, it wasn't effective though we did identify bad numbers pretty quickly.

What problems is Avochato solving and how is that benefiting you?

For us we couldn't solve our responsiveness with this but we are considering using it for a different part of our business.

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Quick and Easy"
What do you like best about Avochato?

From a business perspective, this allows us to quickly and efficiently maintain contact with our 100s of partners working in the field. Texting is the quickest and easiest format to communicate. Avachato has been a welcome blessing to our business.

What do you dislike about Avochato?

The lack of aut o refresh can be a bit frustrating.

What problems is Avochato solving and how is that benefiting you?

Instant communication with our 1oos of partners working in the field

Small Business (50 or fewer emp.)
Sep 19, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good experience with Avochato"
What do you like best about Avochato?

Easy to use, get good results, good support

What do you dislike about Avochato?

limit on characters per credit make sending complete info difficult

What problems is Avochato solving and how is that benefiting you?

Alternative method of reaching potential clients. Good feedback

Small Business (50 or fewer emp.)
Sep 17, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Reasonable platform"
What do you like best about Avochato?

Really liked the convenient user format. Would recommend it

What do you dislike about Avochato?

Nothing in particular. We used it and were happy

What problems is Avochato solving and how is that benefiting you?

Getting texts to mass market and then engaging in responses

Small Business (50 or fewer emp.)
Sep 17, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great Tool for businesses"
What do you like best about Avochato?

Avochato allows you to get in touch with who you need to in the most simple way. Response rates are higher and with ease.

What do you dislike about Avochato?

Platform can be a little difficult to manage with the organization of text lists.

What problems is Avochato solving and how is that benefiting you?

Getting in touch and reach outs are more effective. Response rates improved.

Mid Market (51-1000 emp.)
Mar 13, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Nice Program "
What do you like best about Avochato?

Easy and simple to use. Text pops up so you can't miss it and alerts you.

What do you dislike about Avochato?

I would like for it to be able to be used in an app and not an open tab.

What problems is Avochato solving and how is that benefiting you?

We are reaching a wider range of busy customer that don't have time to sit by a computer.

Mid Market (51-1000 emp.)
Mar 12, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Avochato Is Easy to Use"
What do you like best about Avochato?

I like that the interface is easy to use and easy to filter the results I want to see.

What do you dislike about Avochato?

I dislike that I can not get rid of the last conversation that occurred on the right side of my screen if it is not in a closed status.

What problems is Avochato solving and how is that benefiting you?

It just adds one more point of contact for our customers to get a hold of us.

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Avochato"
What do you like best about Avochato?

Everything works great. I like that you can assign people to their phone number once they have submitted an issue.

What do you dislike about Avochato?

It’s a little laggy when a lot of chats are present. Also the mobile app leaves out a lot of essential features

What problems is Avochato solving and how is that benefiting you?

Text-based customer support

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good simple platform for the price"
What do you like best about Avochato?

The ability to broadcast messages to a group and track messages.

What do you dislike about Avochato?

No ability to group/sort messages by groups

What problems is Avochato solving and how is that benefiting you?

Ability to communicate with consumers through messaging. Better contact rates with messaging

Enterprise (> 1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"AV"
What do you like best about Avochato?

The ease of use.. I will miss spread sheet though after June.

What do you dislike about Avochato?

Getting rid of spreadsheet. Like the old style. Am sure new will be fine

What problems is Avochato solving and how is that benefiting you?

Recruiting

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Avochato"
What do you like best about Avochato?

Avochato is a great, simple texting platform. I wouldn't look for any flashy, exciting features from it, it's moreso you get what you expect

What do you dislike about Avochato?

There were quite a few bugs that popped up on many occasions. There were instances where numbers wouldn't paste correctly, texts wouldn't go through, the site wouldn't load, etc.

What problems is Avochato solving and how is that benefiting you?

It definitely gets the job done as a texting/calling website.

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Texting fans is the future but is avochato the best?"
What do you like best about Avochato?

Ability to blast and have a nice user interface.

What do you dislike about Avochato?

Lots of small things that don't work how they should, started using other platforms such as digits as well

What problems is Avochato solving and how is that benefiting you?

Texting musician's fans is 10x more effective than other social medias

Mid Market (51-1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Avochato Texting Service"
What do you like best about Avochato?

I love that Avochato allows users to send broadcast text. This feature is very helpful and speeds up the process of sending multiple texts at once. I also like that Avochato allows you to schedule texts for later dates and times as sometimes things need to be sent to our employees at a later scheduled, but specific time.

What do you dislike about Avochato?

I do not like how Avochato does not allow group texts. It also glitches a lot and can cause issues with sending texts, sending photos, and loading. Getting photos of Avochato proves to be an issue as well. Sometimes they will not load and send, and you have to drag them off a desktop versus copying and pasting with services like iMessage.

What problems is Avochato solving and how is that benefiting you?

We use Avochato to communicate with all of our part time employees. We use it to send and receive photos of uniforms, ask if our employees are on site, and answer any other outlier questions.

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Avochato "
What do you like best about Avochato?

I like the ability to text my clients from cell phone that came my business number. Also, when we are closed for certain hours clients would still be able to reach us via text that is huge for business these days.

What do you dislike about Avochato?

I didnt like the fact that we could not send out mass messages without incurring an enormous fee.

What problems is Avochato solving and how is that benefiting you?

I was able to get in touch with clients at odd hours without calling them. That is a huge benefit.

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Avovchato"
What do you like best about Avochato?

I liked it that when my clients called the studio avochato would send them a text asking if they needed any assistance. The Ability to always connect to my clients is very important. Avovhato gave me that opportunity

What do you dislike about Avochato?

It could be too complicated to work. I didnt like how it tied up a phone line

What problems is Avochato solving and how is that benefiting you?

Better customer service, more easily able to connect with current and potential clients

Small Business (50 or fewer emp.)
Nov 21, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Avocha-no"
What do you like best about Avochato?

I love the Broadcast feature! It makes it easier to send to multiple people all at once.

What do you dislike about Avochato?

I do not like most everything else. It's very annoying that Avochato fails to make a sound on the phone. Texts will come in but I won't see it until the next day because the notification sound didn't ring.

What problems is Avochato solving and how is that benefiting you?

Pictures with Avochato can be difficult - sending and saving. Impossible to save to phone without crashing.

Mid Market (51-1000 emp.)
Nov 19, 2019
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Best for Sales and Lead Tracking"
What do you like best about Avochato?

Avochato is great for delegating conversations to team members. The blast feature is also extremely handy for immediate needs on a multiple-recipient list. I also love being able to schedule texts to send at a later time, very similar to the boomerang add-on in Google Office Suite.

What do you dislike about Avochato?

The app crashes very frequently, many calls are dropped, and generally, the lag time for delivery of texts is a huge obstacle when an office is looking to streamline communications.

What problems is Avochato solving and how is that benefiting you?

My staffing company uses this to communicate with our Brand Ambassadors. Hopefully, we will be integrating into our sales force soon, so that we can tap into a streamlined platform

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"I Do Not Like Avochato"
What do you like best about Avochato?

I like that I can use this platform as an alternate to speaking to clients with my actual phone number.

What do you dislike about Avochato?

I do not like that the Do Not Disturb Hours don;t actually work! No matter how many times I set them, I still receive calls at all hours, outside of my shifts. There must be a way to fix this!!

What problems is Avochato solving and how is that benefiting you?

Preventing employees from using their person numbers while interacting with clients.