Helpshift vs Gorgias

Take a look at how Helpshift and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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Helpshift Logo

Helpshift

4.3
(379)
Gorgias Logo

Gorgias

4.6
(504)
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At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
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Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 28
  • Adobe Commerce (Magento Commerce)
  • AppsFlyer
  • Asana
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Helpdesk
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Klaviyo
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • PartnerStack
  • Playvox
  • Postscript
  • Remarkety
  • Segment
  • SendBird
  • Shogun Frontend
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Trustpilot
  • Twilio
  • Twitter
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zendesk
  • Zowie
Gorgias Logo
Gorgias
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • AppsFlyer
  • Asana
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Helpdesk
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Klaviyo
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • PartnerStack
  • Playvox
  • Postscript
  • Remarkety
  • Segment
  • SendBird
  • Shogun Frontend
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Trustpilot
  • Twilio
  • Twitter
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zendesk
  • Zowie
Top Alternatives
Helpshift Logo
Helpshift
See all alternatives
Gorgias Logo
Gorgias
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Company Details
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Gorgias Logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015