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At a Glance
Overview
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Pros and Cons
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Reviewer's Segments
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
15
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- CallHippo
- Clappia
- Creatio
- DocuSign
- GoTo Connect
- GoToMeeting
- Google Calendar
- HubSpot
- HubSpot CRM
- Hunter
- Instapage
- Intercom
- Intuit Mailchimp
- Involve.Me
- JivoChat
- Jotform
- JustCall
- Landbot
- Nextiva
- Overloop
- PandaDoc
- Parallels Desktop For Mac
- Personio
- Plivo
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop for Mac
- Shift4Shop
- Shopify
- Stripe
- SupportBee
- Tidio
- Twilio
- Unbounce
- Zapier
- Zoho Assist
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- ZoomInfo
Total integrations:
37
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- CallHippo
- Clappia
- Creatio
- DocuSign
- GoTo Connect
- GoToMeeting
- Google Calendar
- HubSpot
- HubSpot CRM
- Hunter
- Instapage
- Intercom
- Intuit Mailchimp
- Involve.Me
- JivoChat
- Jotform
- JustCall
- Landbot
- Nextiva
- Overloop
- PandaDoc
- Parallels Desktop For Mac
- Personio
- Plivo
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop for Mac
- Shift4Shop
- Shopify
- Stripe
- SupportBee
- Tidio
- Twilio
- Unbounce
- Zapier
- Zoho Assist
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- ZoomInfo
Top Alternatives
Categories
Common categories include: CRM Software and Email Tracking Software.
Company Details
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
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