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At a Glance
Overview
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Reviewer's Segments
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Clappia
- Creatio
- Dropbox Business
- GoTo Connect
- GoToMeeting
- Google Analytics 360 Formerly Google Analytics Premium
- Google Drive
- HubSpot Marketing Hub
- Hunter
- Instapage
- Intuit Mailchimp
- Involve.Me
- Jira
- JivoChat
- Jotform
- Landbot
- MyOwnConference
- Nextiva
- OneDrive
- Overloop
- Parallels Desktop For Mac
- Personio
- Pinecone
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop for Mac
- SE Ranking
- Shift4Shop
- SnapEngage
- Stripe
- SupportBee
- Tidio
- Unbounce
- WordPress.com
- Zoho Assist
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- ZoomInfo
- tawk.to
Total integrations:
37
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Clappia
- Creatio
- Dropbox Business
- GoTo Connect
- GoToMeeting
- Google Analytics 360 Formerly Google Analytics Premium
- Google Drive
- HubSpot Marketing Hub
- Hunter
- Instapage
- Intuit Mailchimp
- Involve.Me
- Jira
- JivoChat
- Jotform
- Landbot
- MyOwnConference
- Nextiva
- OneDrive
- Overloop
- Parallels Desktop For Mac
- Personio
- Pinecone
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop for Mac
- SE Ranking
- Shift4Shop
- SnapEngage
- Stripe
- SupportBee
- Tidio
- Unbounce
- WordPress.com
- Zoho Assist
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- ZoomInfo
- tawk.to
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Bitrix, Inc.
- Located in Alexandria, Virginia, USA
- Founded in 2012
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
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